Izoomusa@ebay zoomusa two non working lap top brooklyn New York

Its insane  to see that a respected company such as Ebay allows and protects companies that have bad business practices . I bought a lap top from Zoom USA and after a short period of time it stopped working , I communuicated with them and  they did sent me a form for return. I spent additional money to sent it  and added 20$ to have shipped back expeditely. The new laptop  was sent and they messed up the address so I got the item 9 days later than it was suppose to be delivered , to my dismay tghe  computer after 3 days showed the exact same problems which leads me to believe that it was infact the old one  and they tried to fix it.

I tried to email and calll them but nobody answered . I opened a case with ebay and they not only did not honored the 30 days money back policy ( which is actually fine because the case opened after 31 days ), but removed my negative feedback on the transaction. How in the world will other people know and undetrstand that zoom usa is bad business? 

Do not buy anything from them .