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Report: #1362735

Complaint Review: Jaanu Skin Care Serum and Julio Eye Cream - Internet

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  • Reported By: Cabot Katz — Cabot Arkansas USA
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  • Jaanu Skin Care Serum and Julio Eye Cream Internet USA

Jaanu Skin Care Serum and Julio Eye Cream I got screwed and didn't even get to enjoy it! Internet

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February 25, 2017 - on facebook I saw the report come up about the Shark Tank and how these entrepreneurs received a standing ovation for their product and that every shark was going to back them. I thought well if that many public figures, on national TV were backing them, possibly there was some validity to their product.

So I clicked on the story which led me to an order for my free trial of lotion. And then a 2nd free trial for the eye cream. Was a bit frustrated when, after I had already entered all my mailing and credit information that, a charge came of 4.95 and then another 1.49 - for each trial item. But I thought well what the heck - shipping and handling. OK. 

A few days later I received a small box with little items in it. I just put it aside because I was keeping it as a "fun entertaining activitiy" for my sister and I to try when we go on vacation in May.

Didn't think another thing about it until I looked online at my checking account (March 16) and saw 2 charges for 84.75 and 89.75. Looked back at my account and saw that it was from the same place as the free trials. I'm completely infuriated. I don't have that extra money! I live paycheck to paycheck and now can't pay my bills cause they took my money! It's only by the hair of my chinny chin chin I didn't bounce my house payment, but now I don't have money for my utilities.

I called one phone number for Jaanu and talked to a person who I'll call Klyde. He kept talking in circles - as I kept interrupting him explaining I did not authorize any more purchases. Then he kept saying that my free trials were the purchases. Needless to say I was getting very angry. I told him if he could not help me I needed to talk to his supervisor and if the supervisor could not give me my money back I would talk to the Attorney General. He put me on hold for a few minutes and came back and said I would get a complete refund for both charges. He gave me a confirmation number.

It's only been a few days, but after what I have read from all the other people who got ripped, I'm very worried that I won't receive the refund. In which case I don't know what I am going to do. I am going to call the bank first thing in the morning and ask their advise. I just want to cry. And I can't even ask my family to loan me the funds to pay my bills, because then I'll hear "I told you you shouldn't buy things online!!!!" I feel like such an idiot.

Thanks a lot Shark Tank and Jaanu -

P.S. I wonder if Shark Tank is accepting any responsibility for endorsing this type of scam

 

This report was posted on Ripoff Report on 03/19/2017 06:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jaanu-skin-care-serum-and-julio-eye-cream/internet/jaanu-skin-care-serum-and-julio-eye-cream-i-got-screwed-and-didnt-even-get-to-enjoy-it-1362735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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