Complaint Review: Jaanuskincare - Costa Mesa California
- Jaanuskincare 1904 Harbor Blvd., #131 Costa Mesa, California USA
- Phone: 888 444 1007
- Web: jaanuskincare.com
- Category: Skin Care
Jaanuskincare Offered a product for $4.95 but billed at $89.75 Costa Mesa California
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My wife bought two skin care products on-line. Samples (1.5 oz.) were $4.99 and $4.95 respectively. I pay the bills and denoted two charges for these amounts plus addititional charges for $84.75 and $89.75 on our bank statement.
Therefore, I contacted the company and they informed me that the recurring charges were listed in the 'fine print'. My wife does not recall reading any 'fine print', nor any mention or listing of it on the web-site when ordering.
The company initially refused to cancel the order and refund the $84.75 or the $89.75 saying there was nothing they could do.
Well, after spending nearly 30 minutes on the phone and threatening a lawsuit the company representative refunded the $84.75. But I had to call back and talk to a separate person regarding the $89.75 bill. That second company representative refused to reimburse us for our $89.75 but agreed to cancel the ongoing monthly charges of $89.75/month.
This is a scam. We had to cancel our credit cards and get new ones to avoid the possibility of the company billing us every month from now until eternity!
If it's too good to be true, buyer beware.
This report was posted on Ripoff Report on 05/08/2017 11:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jaanuskincare/costa-mesa-california-92627/jaanuskincare-offered-a-product-for-495-but-billed-at-8975-costa-mesa-california-1371997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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