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Report: #388378

Complaint Review: Jack Jarden - Ethan Semmel - Jamaweb, Inc. - Henderson Nevada Internet

  • Submitted:
  • Updated:
  • Reported By: Frisco Texas
  • Jack Jarden - Ethan Semmel - Jamaweb, Inc. 375 N. Stephanie St. Internet U.S.A.

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I purchased a course from this person/company. I have yet to receive the mailed materials and money has been deducted automatically from my credit card for the course and some other charge, presumably membership fees that I never agreed to nor authorised. The telephone number on the website is not answered and the calls are forwarded automatically to a mail box which is useless because it says says the mailbox is full. Email messages and contact messages on the website are unanswered.

It is underhand for any payment to be automatically deducted from your account without your express authorisation or in the absence of a clear express wording that this will be done on the website. The lack of customer service here with no responses being made to emails and queries also raises another red flag.

I would caution anyone thinking of dealing with this website and its principals to think twice before they buy anything. Caveat Emptor!!!!

I have a copy of all emails, reports and a copy of a chat conversation when the order was placed.

GF
Frisco, Texas
U.S.A.

This report was posted on Ripoff Report on 11/05/2008 06:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jack-jarden-ethan-semmel-jamaweb-inc/internet/jack-jarden-ethan-semmel-jamaweb-inc-money-automatically-deducted-from-credit-card-w-388378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
3Employee/Owner

#9 Author of original report

Same operation: BEWARE

AUTHOR: Gf - (U.S.A.)

POSTED: Wednesday, May 27, 2009
This guy rides close to the wind. Check out the comments of others on the following websites:

http://www.wetcanvas.com/forums/showthread.php?t=230538&highlight=ethan+semmel

http://www.artspan.com/community/showthread.php?t=184

So many people with the same experience and opinion. No matter what is said in rebuttal, this guy and his scheme are best avoided.
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#8 Author of original report

Jamaweb Inc. - Update

AUTHOR: Gf - (U.S.A.)

POSTED: Monday, December 01, 2008
I filed this rip off report and I stand by my comments. My money was refunded ONLY WHEN I threatened to take the owner to the authorities. I repeat, my emails prior to this were unanswered and the company uses a phone contact that leads only to a mail box. No calls are answered and the mail box comes a with message saying it is full and to call back again some time. I am not alone on this - independent proof of the company's dealings may be found at the following website forum:

http://www.artspan.com/community/showthread.php?t=184&highlight=ethan+semmel

In addition, this guy goes by various aliases. That alone should raise a red flag to prospective buyers. This is clearly a case of caveat emptor.
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#7 Consumer Comment

I Have To Strongly Disagree...

AUTHOR: Jacqui E - (New Zealand)

POSTED: Wednesday, November 12, 2008
Hi, I felt obliged to leave a rebuttal to this post, because I have had the complete opposite in my experience as a consumer with this company and Jack Jarden.

I am a consumer from New Zealand and am in no way connected to this person or company, but I did successfully purchase a course in oil painting and was more than delighted with the product!

My credit card was only charged the amount stated on the website plus shipping (also stated) and arrived well packaged, and well within the estimated delivery time allocated.

I have also sent and received prompt replies to my emails, had nothing but excellent customer service, and therefore feel very strongly that this report should not stand as it is, as clearly something has gone wrong somewhere? Have you checked the amount taken and what for? Have you checked that you havent clicked for any additional items in error? Have you checked with your local delivery company to see if the item has gone astray? I notice you do not state the date you made your order and/or the date you expected delivery?

As for the credit card charge being automatically deducted.... well thats what happens when you make a purchase online... isnt it? You give authorisation the moment you enter your card details for the item/s you wish to purchase. I did, and was very pleased with the smooth, secure, online transaction... no problems at all there!

I do not wish to enter into a debate about this, but just want to set the record straight as a consumer who has dealt with Jack Jarden and Jamaweb Inc. The service was very prompt, first class in every way, the product I am over the moon with and would highly recommend it to any other artist, the packaging was excellent, and delivery was well within the time stated on the website even for an International Delivery such as mine.

I do hope that anyone reading this will not be put off by the initial negative report, as I am delighted with my products and refer to the course often. Its a godsend for me and has helped improve my painting skills, and is an endless source of reference.

Keep up the good work Jack!

NZ Artist - Jacqui E
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#6 Consumer Comment

I Have To Strongly Disagree...

AUTHOR: Jacqui E - (New Zealand)

POSTED: Wednesday, November 12, 2008
Hi, I felt obliged to leave a rebuttal to this post, because I have had the complete opposite in my experience as a consumer with this company and Jack Jarden.

I am a consumer from New Zealand and am in no way connected to this person or company, but I did successfully purchase a course in oil painting and was more than delighted with the product!

My credit card was only charged the amount stated on the website plus shipping (also stated) and arrived well packaged, and well within the estimated delivery time allocated.

I have also sent and received prompt replies to my emails, had nothing but excellent customer service, and therefore feel very strongly that this report should not stand as it is, as clearly something has gone wrong somewhere? Have you checked the amount taken and what for? Have you checked that you havent clicked for any additional items in error? Have you checked with your local delivery company to see if the item has gone astray? I notice you do not state the date you made your order and/or the date you expected delivery?

As for the credit card charge being automatically deducted.... well thats what happens when you make a purchase online... isnt it? You give authorisation the moment you enter your card details for the item/s you wish to purchase. I did, and was very pleased with the smooth, secure, online transaction... no problems at all there!

I do not wish to enter into a debate about this, but just want to set the record straight as a consumer who has dealt with Jack Jarden and Jamaweb Inc. The service was very prompt, first class in every way, the product I am over the moon with and would highly recommend it to any other artist, the packaging was excellent, and delivery was well within the time stated on the website even for an International Delivery such as mine.

I do hope that anyone reading this will not be put off by the initial negative report, as I am delighted with my products and refer to the course often. Its a godsend for me and has helped improve my painting skills, and is an endless source of reference.

Keep up the good work Jack!

NZ Artist - Jacqui E
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#5 Consumer Comment

I Have To Strongly Disagree...

AUTHOR: Jacqui E - (New Zealand)

POSTED: Wednesday, November 12, 2008
Hi, I felt obliged to leave a rebuttal to this post, because I have had the complete opposite in my experience as a consumer with this company and Jack Jarden.

I am a consumer from New Zealand and am in no way connected to this person or company, but I did successfully purchase a course in oil painting and was more than delighted with the product!

My credit card was only charged the amount stated on the website plus shipping (also stated) and arrived well packaged, and well within the estimated delivery time allocated.

I have also sent and received prompt replies to my emails, had nothing but excellent customer service, and therefore feel very strongly that this report should not stand as it is, as clearly something has gone wrong somewhere? Have you checked the amount taken and what for? Have you checked that you havent clicked for any additional items in error? Have you checked with your local delivery company to see if the item has gone astray? I notice you do not state the date you made your order and/or the date you expected delivery?

As for the credit card charge being automatically deducted.... well thats what happens when you make a purchase online... isnt it? You give authorisation the moment you enter your card details for the item/s you wish to purchase. I did, and was very pleased with the smooth, secure, online transaction... no problems at all there!

I do not wish to enter into a debate about this, but just want to set the record straight as a consumer who has dealt with Jack Jarden and Jamaweb Inc. The service was very prompt, first class in every way, the product I am over the moon with and would highly recommend it to any other artist, the packaging was excellent, and delivery was well within the time stated on the website even for an International Delivery such as mine.

I do hope that anyone reading this will not be put off by the initial negative report, as I am delighted with my products and refer to the course often. Its a godsend for me and has helped improve my painting skills, and is an endless source of reference.

Keep up the good work Jack!

NZ Artist - Jacqui E
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#4 Consumer Comment

I Have To Strongly Disagree...

AUTHOR: Jacqui E - (New Zealand)

POSTED: Wednesday, November 12, 2008
Hi, I felt obliged to leave a rebuttal to this post, because I have had the complete opposite in my experience as a consumer with this company and Jack Jarden.

I am a consumer from New Zealand and am in no way connected to this person or company, but I did successfully purchase a course in oil painting and was more than delighted with the product!

My credit card was only charged the amount stated on the website plus shipping (also stated) and arrived well packaged, and well within the estimated delivery time allocated.

I have also sent and received prompt replies to my emails, had nothing but excellent customer service, and therefore feel very strongly that this report should not stand as it is, as clearly something has gone wrong somewhere? Have you checked the amount taken and what for? Have you checked that you havent clicked for any additional items in error? Have you checked with your local delivery company to see if the item has gone astray? I notice you do not state the date you made your order and/or the date you expected delivery?

As for the credit card charge being automatically deducted.... well thats what happens when you make a purchase online... isnt it? You give authorisation the moment you enter your card details for the item/s you wish to purchase. I did, and was very pleased with the smooth, secure, online transaction... no problems at all there!

I do not wish to enter into a debate about this, but just want to set the record straight as a consumer who has dealt with Jack Jarden and Jamaweb Inc. The service was very prompt, first class in every way, the product I am over the moon with and would highly recommend it to any other artist, the packaging was excellent, and delivery was well within the time stated on the website even for an International Delivery such as mine.

I do hope that anyone reading this will not be put off by the initial negative report, as I am delighted with my products and refer to the course often. Its a godsend for me and has helped improve my painting skills, and is an endless source of reference.

Keep up the good work Jack!

NZ Artist - Jacqui E
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#3 REBUTTAL Owner of company

Product Provided as stated

AUTHOR: Dbg - (U.S.A.)

POSTED: Wednesday, November 12, 2008
The product was a course with printed manuals and cd-rom along with downloadable material.

The downloadable material was in fact delivered right on time - immediately after the order was processed.

The complaints about the printed materials not arriving were made during the "shipment time" stated on the website.

The membership was a free bonus that is clearly stated on the website - If you do not cancel after your free trial expires, you will be charged the $27 monthly fee.

Other people took the same offer, and a few cancelled before the free trial expired, and they were never charged the monthly fee and never will be unless they rejoin. Other people stuck with the membership website and are continuing members.

If a website states the product leaves our fulfillment house within 7 business days and you complain you haven't received it on day 5, then you have not read the terms on the website.

Of course, we still have refunded this order as a bank check has been issued and sent out refunding this order.
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#2 REBUTTAL Owner of company

Product Provided as stated

AUTHOR: Dbg - (U.S.A.)

POSTED: Wednesday, November 12, 2008
The product was a course with printed manuals and cd-rom along with downloadable material.

The downloadable material was in fact delivered right on time - immediately after the order was processed.

The complaints about the printed materials not arriving were made during the "shipment time" stated on the website.

The membership was a free bonus that is clearly stated on the website - If you do not cancel after your free trial expires, you will be charged the $27 monthly fee.

Other people took the same offer, and a few cancelled before the free trial expired, and they were never charged the monthly fee and never will be unless they rejoin. Other people stuck with the membership website and are continuing members.

If a website states the product leaves our fulfillment house within 7 business days and you complain you haven't received it on day 5, then you have not read the terms on the website.

Of course, we still have refunded this order as a bank check has been issued and sent out refunding this order.
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#1 REBUTTAL Owner of company

Product Provided as stated

AUTHOR: Dbg - (U.S.A.)

POSTED: Wednesday, November 12, 2008
The product was a course with printed manuals and cd-rom along with downloadable material.

The downloadable material was in fact delivered right on time - immediately after the order was processed.

The complaints about the printed materials not arriving were made during the "shipment time" stated on the website.

The membership was a free bonus that is clearly stated on the website - If you do not cancel after your free trial expires, you will be charged the $27 monthly fee.

Other people took the same offer, and a few cancelled before the free trial expired, and they were never charged the monthly fee and never will be unless they rejoin. Other people stuck with the membership website and are continuing members.

If a website states the product leaves our fulfillment house within 7 business days and you complain you haven't received it on day 5, then you have not read the terms on the website.

Of course, we still have refunded this order as a bank check has been issued and sent out refunding this order.
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