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Report: #89340

Complaint Review: Jackson Hewitt Tax Service - Scott Leader Franchisee - Syracuse New York

  • Submitted:
  • Updated:
  • Reported By: Syracuse New York
  • Jackson Hewitt Tax Service - Scott Leader Franchisee 1900 Brewertown Rd Syracuse, New York U.S.A.

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ON April 7th, 2004, I went into Jackson Hewitt's Fairmount office, had them prepare my taxes and asked for an accelerated loan check to be issued. I was quoted a range of 8-15 days to receive the cashiewrs check from their main branch on Brewertown Rd in Syracuse NY. This time frame was quoted by 2 individuals at the Fairmount office. My printed forms from Jackson Hewitt clearly give a date range of anticipated Check release of April 16th to April 23rd. On the 24th, I still had nor received my check. I called the office and was told that the range was business days. This information doesn't correlate to what is printed on the forms Jackson Hewitt provided to me. It is now the 28th, and I still have not received my check and I still have not received any information from Jackson Hewitt regarding the time frame, being told to "just continue calling... we update the system all the time."

In the interim, I have had to put my life on hold waiting for a substantial refund that. if I had not requested AND PAID FOR an accelerated check would have directly deposited by the IRS within 4 weeks of the actual filing date. This was a $100.00 rip-off and the franchisee is claiming no contendre'.

Todd
Syracuse, New York
U.S.A.

This report was posted on Ripoff Report on 04/28/2004 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jackson-hewitt-tax-service-scott-leader-franchisee/syracuse-new-york-13211/jackson-hewitt-tax-preperation-scott-leader-franchisee-gives-incorrect-dates-for-acceler-89340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#5 Consumer Suggestion

Company owes you assistance with IRS

AUTHOR: Joseph - (U.S.A.)

POSTED: Wednesday, May 19, 2004
I am in the tax business and what you are describing is unacceptable. Jackson Hewitt cannot control when the IRS releases your refund, that much is correct. Understand that you have as of yet not paid them a dime. However, in taking you on as a client they do have a greater responsibility that just filing your return electronically. I believe they should also offer to help you navigate the beaurocracy of the IRS to determine what the hold-up is in processing your refund and to help you comply with any additional IRS requirements. The IRS does occassionally delay refunds until they can verify the claimed withholdings. This is unfortunate and gives people a disincentive to electronic filing because no physical W-2 is sent to the IRS in the case of electronic filing. Your tax preparer should offer to send copies of your W-2 along with a letter of explanation to the IRS for you. It is in their best interest to get your refund shaken loose from the IRS because that is when they are paid for the service they provided to you.
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#4 Consumer Suggestion

Company owes you assistance with IRS

AUTHOR: Joseph - (U.S.A.)

POSTED: Wednesday, May 19, 2004
I am in the tax business and what you are describing is unacceptable. Jackson Hewitt cannot control when the IRS releases your refund, that much is correct. Understand that you have as of yet not paid them a dime. However, in taking you on as a client they do have a greater responsibility that just filing your return electronically. I believe they should also offer to help you navigate the beaurocracy of the IRS to determine what the hold-up is in processing your refund and to help you comply with any additional IRS requirements. The IRS does occassionally delay refunds until they can verify the claimed withholdings. This is unfortunate and gives people a disincentive to electronic filing because no physical W-2 is sent to the IRS in the case of electronic filing. Your tax preparer should offer to send copies of your W-2 along with a letter of explanation to the IRS for you. It is in their best interest to get your refund shaken loose from the IRS because that is when they are paid for the service they provided to you.
Respond to this report!

#3 Consumer Suggestion

Company owes you assistance with IRS

AUTHOR: Joseph - (U.S.A.)

POSTED: Wednesday, May 19, 2004
I am in the tax business and what you are describing is unacceptable. Jackson Hewitt cannot control when the IRS releases your refund, that much is correct. Understand that you have as of yet not paid them a dime. However, in taking you on as a client they do have a greater responsibility that just filing your return electronically. I believe they should also offer to help you navigate the beaurocracy of the IRS to determine what the hold-up is in processing your refund and to help you comply with any additional IRS requirements. The IRS does occassionally delay refunds until they can verify the claimed withholdings. This is unfortunate and gives people a disincentive to electronic filing because no physical W-2 is sent to the IRS in the case of electronic filing. Your tax preparer should offer to send copies of your W-2 along with a letter of explanation to the IRS for you. It is in their best interest to get your refund shaken loose from the IRS because that is when they are paid for the service they provided to you.
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#2 UPDATE EX-employee responds

Truly an IRS Issue

AUTHOR: Rene - (U.S.A.)

POSTED: Tuesday, May 04, 2004
As a former member of management with Jackson Hewitt, I have dealt with this same problem many times. This is truly an IRS issue. If your tax return was filed by Jackson Hewitt and received an Acceptance from the IRS, Jackson Hewitt has provided the service for which you paid. What you requested was an ACR (Accelerated Check Refund), which means that you put out no money up front, your fees were withheld from your refund and you would receive a check, printed at your JH office, WHEN the IRS released your refund. It is NOT a loan - this is a common misconception among consumers. A LOAN costs more & is generally received within 1-2 business days after your return is accepted by the IRS. At that point, your refund has NOT been deposited by the IRS & the BANK is making a loan to you.

If you are having problems with the IRS not having all of the information needed to release your refund, you need to contact the Taxpayer Advocacy office of the IRS, which you can find in your telephone directory or by contacting a local JH office.
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#1 Author of original report

Conflicting Information From Jackson Hewitt and the IRS

AUTHOR: Todd - (U.S.A.)

POSTED: Wednesday, April 28, 2004
Shortly after filing my report, I received a letter from the IRS stating that they needed W-2 forms to substantiate my claim of Federal Income Tax withheld.

I called Jackson Hewitt and they stated that the forms were sent to the IRS and that the IRS may not have received information from my employer regarding withholding.

I then contacted the IRS and they politely, and helpfully stated that W-2 forms go to the Social Secirty Administration first and then are released in August or Septemberwhich makes sense when you think of audits for the current tax year, and how they occur in the fall and winter. I further contacted The SSA and they verified what I was told by the IRS. Jackson Hewitt has now still plead no contendre' to my claims and are blaming everyone else but themselves for this situation.

There is now a 6-8 week delay in receiving my refund and I am now on the verge of losing my house, having utilities turned off, and starving as I was led to believe that all necessary paperwiork would be filed correctly.

In 11 years of using H& R Block, I have never had a problem with paperwork being filed correctly and would like to know of anyone else that may have gone through similar problems with Jackson Hewitt. Maybe a class action lawsuit would shake the system up if enough people step forward.
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