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Report: #994885

Complaint Review: Jacobsen Homes - Safety Harbor Florida

  • Submitted:
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  • Reported By: Don — lutz Florida United States of America
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  • Jacobsen Homes 600 Packard Court Safety Harbor, Florida United States of America

Jacobsen Homes Worst possible exterior design, construction, waterproofing of windows leading to rotted sheathing. Safety Harbor, Florida

*Author of original report: Dealer or Manufacturer LACK OF RESPONSE

*Consumer Suggestion: Tyvek Sheathing

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I was disappointed in the cheap windows used in my Jacobsen manufactured home, since the had NO balance mechanism and were difficult to operate.  After living with those windows for a few years, I decided to replace them with proper quality windows.

What disturbed me the most is when I removed the vinyl siding to remove the old windows.  There was NO house wrap or other water resistant surface on the OSB (orient strand board) to protect it from moisture damage.  Using Tyvek or other covering is not expensive but certainly necessary, especially since the OSB surface is not water resistant.

What was even more annoying and what prompted me to write this complaint is that the OSB around the windows was not protected with flashing, as is normal practice.  Because of this, at the bottom edge of each window, the OSB was rotting away.  In one area it was so bad that I had to replace some of the OSB. 

These are supposed to be homes they are building not just sheds used to store material.  This practice is careless and entirely outside the realm of proper design of exterior surfaces.  Suggested method of installing vinyl start with:
"To protect the sheathing a covering of wind wrap (a slick, tough paper) are attached all around the house. "   OR  Advice to amateur builders:
"All that is left to do is to protect the exterior of the house with a moisture barrier. We are now going to wrap the house with House Wrap."

Further information about the house wrap and window flashing is provided by a representative of the OSB Industry (Structural Board Association) says this:

"During installation, ensure that framing around openings is protected by sheathing paper and proper flashing is installed over doors, windows and at changes in vertical direction"

But, I guess that Jacobsen does not read these documents or simply ignores the need to protect the OSB.  While OSB is a cheaper alternative to plywood, it is probably more susceptible to damage from improper installation and protection.

This report was posted on Ripoff Report on 01/10/2013 07:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jacobsen-homes/safety-harbor-florida-34695/jacobsen-homes-worst-possible-exterior-design-construction-waterproofing-of-windows-lea-994885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Dealer or Manufacturer LACK OF RESPONSE

AUTHOR: Donald - (United States)

POSTED: Wednesday, April 11, 2018

There was never an attempt to contact me regarding the problem and if they might apologize for not mentioning and offering Tyvek or or at a minimum flashing around the windows.   I agree that I could have purchased better quality windows, but didn't, and NOT putting ANY flashing around windows (without any upgrade) is both careless and is as important as other structural components.   A properly flashed window will allow the water to run off on the vinyl siding and CANNOT be considered an upgrade and only included if a Tyvek upgrade is offered or selected.

I appreciate your comments as a salesperson but as with most sales people, you may not be aware of basic construction standards.   I hate to think they may not have even put a water barrier on the roof before the put the shingles on.  I guess I will know that soon as the roof will have to be replaced soon.  It bothers me when important construction standards are ignored because they are not visible.   I have put Jacobsen somewhere in the middle of the best manufactured homes and the worst ones.   Thanks again for your concern.  I don't want them off the hook.

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#1 Consumer Suggestion

Tyvek Sheathing

AUTHOR: Cheryl - (United States)

POSTED: Wednesday, April 11, 2018

I am sorry you had this happen. I formerly sold for their largest dealer in SW Florida and this is available, but the sales person/dealer must ask the buyer if they want this added and include it in the sales order as an option or upgrade.  Jacobsen builds an amazing home and offers single pane (standard) windows, double pane &  impact glass windows as upgrades and or options. I always included the tyvek wrap unless the client elected to upgrade the siding to crane board which included a foam backing and could've created a sweating issue between the two layers. I hope your problem was resolved! Best of luck! 

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