Complaint Review: Jafrum International Inc. - Internet
- Jafrum International Inc. 3731-A Woodpark Blvd. Internet United States of America
- Phone: 323-465-0711
- Web: http://www.jafrum.com/
- Category: Clothing Stores
Jafrum International Inc. Not a Direct Ripoff. -Just Consistently Crap Product. Internet
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Not a straight ripoff. Just more of consistently bad product.
In my experience, they are a kinda-hack-ish company that sells crappy stuff.
They do not use expedited, prioritized and professional CS case-management procedures I've noted in-place at other companies like Dell; whose CS demonstrated the height of professionalism to me by contrast.
-Even Lenovo was more organized.
CS is Very slow and sometimes unpredictable, *BUT at least they DO stand behind their warranty/return/exchange policy. There, they cannot be faulted.
However, over the course of 5+ jackets, there was a Major Defect Rate of at least 80%.
All those times, there was SOMEthing wrong with the item that made it unusable.
It was almost always a defect in materials or a gross error in component size/matching, such as a Medium jacket that somehow had an XL collar attached to it, or leather that came from the factory splitting, cracking, or as thin as paper and weirdly-tanned.
And that's where the product will always fail the otherwise well-meaning staff.
**After all the items I went through, I became convinced that Jafrum sells EXCLUSIVELY factory irregulars that were discarded by QA.
Who knows, maybe Jafrum is Farsi for "Garbage"?
It's a shame, too; because the Customer Service staff come across as VERY nice people. They really DID try to help, Many times. It's too bad that they don't work for a better outfit.
My advice to any shoppers who would dare walk The Plains of Mordor, -I mean take the Jafrum route-: if Jafrum doesn't get it right on the very 1st try, get your money back IMMEDIATELY and do not try again. No Exchanges. Go somewhere else. ->Because they will NOT get it right after 1x.
This report was posted on Ripoff Report on 09/21/2010 09:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jafrum-international-inc/internet/jafrum-international-inc-not-a-direct-ripoff-just-consistently-crap-product-internet-643062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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