Report: #1449183

Complaint Review: Jasper Engine and Transmissions - Jasper Indiana

  • Submitted:
  • Updated:
  • Reported By: Tommy — Yorktown United States
  • Jasper Engine and Transmissions
    815 Wernsing Road
    Jasper, Indiana
    United States

Jasper Engine and Transmissions engine transmission rebuild Jasper Indiana

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I purchased the transmission from an authorized Jasper dealer summer of 2017 in Yorktown, VA.  The original transmission was slipping in reverse after 87k miles. I paid 5800  for Jasper replacement. This transmission was an upgrade to the standard.  The authorized dealer completely flushed the cooler and replaced all the transmission lines because the original lines did not connect to new transmission. The transmission seem to do fine. The transmission failed at 89k while towing a 5000 lb trailer with the Dodge 2500 diesel. The transmission blew a seal and all the fluid was pumped out unknown while traveling at highway speed. The noise was the clue that something was very wrong. Pulled into a Food Lion parking lot and then noticed my trailer was covered in transmission fluid. I contacted Jasper.

I was told they would reimburse 70 / hr labor rate, which would not cover the Dodge dealer ship labor rate. I was 6 hours from home with a two-year-old Airstream covered in transmission fluid. Jasper hinted the failure was probably due to a bad cooler or plugged ATX lines. The reasoning was unacceptable considering the work was performed by authorized Jasper installer who told me they flushed the cooler and replaced all ATX lines. The original receipt had the new lines and the cooler flush annotated.  Jasper could not give me a time to repair and told me the old ATX one had to be shipped back before they could honor the repairs. With my wife in tears, I elected to trade in a nice truck to purchase a new.

The way Jasper handles the warranty left me sick to my stomach and out $5800 for a 6-7 month old Jasper re-manufactured transmission with less than 2000 miles. The transmission should have never leaked fluid the way it did assuming all seals were replaced with new. I suspect the replacement parts used were not of original quality, which lead to the premature failure.  At a minimum Jasper should honor some type of refund. The warranty could of been handled differently. They essentially leave you hanging and provide you with no information on how long it will take or what action you need to do to restore vehicle operation. We were left stranded. After spending 5800 dollars on this very bad deal I could not in good conscious spend more money on hotel, restaurants, and higher cost for dodge to perform the work. Jasper provided no information on how long it would take to ship and receive a replacement transmission.


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