Complaint Review: Jayco Corp - Middlebury Indiana
Jayco Corp Bought brand New 2017 38BHDS camper, with in 2 weeks found out there was a manufacturer errors, sliding door was installed wrong, water leek inside camper slider would not close properly, after 6 months of back and forth with Jayco and Dealership Finley fixed. Then roof had issue under warranty still but Jayco refuses to fix. Middlebury Indiana
*Author of original report: This is the letter we sent to Jayco 30 August 2017
Bought brand New 2017 38BHDS camper, two weeks taking possession we found that the sliding door was installed improperly, brought to the deal is attention we both took measurements and pictures they were sent the Jayco, it took two weeks for them to say yes it is installed wrong. And then search a month for Jayco to send a new slider door to be installed by the dealer, after the door was installed it took another month to receive the trim to be installed around the door inside. On another trip I'll wear slider malfunction Taryn the floor and ruin in the carpets in the bedroom. The dealership figured out the slider was improperly designs so it had to be modified to work.
At this point we just wanted a different unit because of the issues from the manufacturer. But nobody would work with us not even the dealer, when they did repair the slide out they had to remove all the trim around the bed it took Jayco four tries to send the correct trim. In all total our camper sets at the dealership for more than 6 months as we made payments on it. The dealership was also fixing other trim throughout the camper that would just fall down when the camper was being towed behind our truck. We got our camper back finally talked it for 2 months on the Air Force Base we are stationed at we took it out for a trip and noticed the roof was picking up in the front of the camper when we would drive, we took photos brought it to the dealership again they took photos sent them to Jayco.
Jayco refused the claim saying it was cuts, the dealership and myself have talked to Jayco there are no Cuts they are tears from the wind Lifting Up on the Roof which tells me the roof was installed improperly. When I spoke with Jayco the rep was not very good at dealing with issues I asked for a supervisor and I was told they would call me back have not heard from them. So now I have to spend more money to fix or replace the roof that is a manufacturer's defect.
This report was posted on Ripoff Report on 06/10/2018 09:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jayco-corp/middlebury-indiana-46540/jayco-corp-bought-brand-new-2017-38bhds-camper-with-in-2-weeks-found-out-there-was-a-manu-1446822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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