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Report: #1446822

Complaint Review: Jayco Corp - Middlebury Indiana

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  • Reported By: Jim — San Antonio Texas United States
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  • Jayco Corp 903 S Main street Middlebury, Indiana United States

Jayco Corp Bought brand New 2017 38BHDS camper, with in 2 weeks found out there was a manufacturer errors, sliding door was installed wrong, water leek inside camper slider would not close properly, after 6 months of back and forth with Jayco and Dealership Finley fixed. Then roof had issue under warranty still but Jayco refuses to fix. Middlebury Indiana

*Author of original report: This is the letter we sent to Jayco 30 August 2017

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Bought brand New 2017 38BHDS camper, two weeks taking possession we found that the sliding door was installed improperly, brought to the deal is attention we both took measurements and pictures they were sent the Jayco, it took two weeks for them to say yes it is installed wrong. And then search a month for Jayco to send a new slider door to be installed by the dealer, after the door was installed it took another month to receive the trim to be installed around the door inside. On another trip I'll wear slider malfunction Taryn the floor and ruin in the carpets in the bedroom. The dealership figured out the slider was improperly designs so it had to be modified to work.

At this point we just wanted a different unit because of the issues from the manufacturer. But nobody would work with us not even the dealer, when they did repair the slide out they had to remove all the trim around the bed it took Jayco four tries to send the correct trim. In all total our camper sets at the dealership for more than 6 months as we made payments on it. The dealership was also fixing other trim throughout the camper that would just fall down when the camper was being towed behind our truck. We got our camper back finally talked it for 2 months on the Air Force Base we are stationed at we took it out for a trip and noticed the roof was picking up in the front of the camper when we would drive, we took photos brought it to the dealership again they took photos sent them to Jayco.

Jayco refused the claim saying it was cuts, the dealership and myself have talked to Jayco there are no Cuts they are tears from the wind Lifting Up on the Roof which tells me the roof was installed improperly. When I spoke with Jayco the rep was not very good at dealing with issues I asked for a supervisor and I was told they would call me back have not heard from them. So now I have to spend more money to fix or replace the roof that is a manufacturer's defect.

This report was posted on Ripoff Report on 06/10/2018 09:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jayco-corp/middlebury-indiana-46540/jayco-corp-bought-brand-new-2017-38bhds-camper-with-in-2-weeks-found-out-there-was-a-manu-1446822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

This is the letter we sent to Jayco 30 August 2017

AUTHOR: Jim - (United States)

POSTED: Friday, June 15, 2018

30 August 2017

Jayco, Inc.
Attn: Owner Relations
903 S. Main Street
Middlebury, IN 46540
Phone: 800-283-8267
Fax: 574-825-0679

Re: 2017 TT Jayco Jay Flight

 

On 27 August 2016, we bought a 2017 Jayco Jay Flight serial # 28930 at Crestview RV Superstore in Selma TX 78154.

Unfortunately, your product has not performed well and has required several repairs. We first took it in for repairs less than 1 month after purchase. The final conclusion was the door frame was installed incorrectly at the factory and therefore the frame had to be rebuilt and a new door installed. There was a leak in a waterline under the cabinet that caused flooding. The rear bedroom slider has been worked on a few times but does not appear to be getting any better. On our last trip the slider would not open or close all the way. The problem with the slider has also caused problems with the floor. The carpet bunched and tore and the linoleum is buckled and bubbled. It also caused a problem with the seal on the window of the slider and that had to be reinstalled.  We have trim popping off in several places on the walls due to faulty installation. It’s not like we have a bunch of kids tearing the place up. We are two mature adults who take pride in taking care of the few luxuries we’ve worked hard for. We enjoy camping and showing off our beautiful home away from home but right now we have nothing good to say about our Jayco.

We have been so frustrated about the continued problems that we went back to the dealership a few months ago to look at upgrading to a 5th wheel. We were told we would take a 10 thousand dollar loss if we trade it in. We had only had it for less than 10 months at that point and a 10K$ loss would be devastating. That does not speak well for the value of your product or brand. Losing $10K is not acceptable for anyone but especially not on on a military salary. We originally went with Jayco because we had rented them from Lackland Air Force base recreation service in the past and liked them. I’m not sure what happened with this particular unit but I don’t believe it is up to the high standards your company usually maintains. Was it a bad day on the line, improperly trained worker or an inspector having a bad day and missed this one? I don’t know why or how this unit ended up with all these issues but I’m asking that you make it right somehow. We don’t want to continually have to return it for service and not be able to use it. We defiantly don’t want to trade it in for a huge loss. 

Enclosed are copies of the work orders which include the model and serial numbers and any other information you made need to evaluate the situation. Also I believe photos have been sent in by Crestview to the service department so that they could assist with ideas on how to do repairs.

We look forward to your reply and a resolution to our problem.

 

Sincerely,

 

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