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Report: #1180820

Complaint Review: Jayco RV - Middlebury Indiana

  • Submitted:
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  • Reported By: Randall — Grand Forks North Dakota
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  • Jayco RV 903 S Main St Middlebury, Indiana USA

Jayco RV Poor design, poor build quality, indifferent customer service Middlebury Indiana

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On Sept 2nd of 2014, I purchased a new 2015 Jayco seismic 3912 that had a price in excess of $80,000. Since the purchase date, the dealer(who has been wonderful and very understanding) worked in the unit for approx 2 weeks trying to correct the damage, design flaws, poor workmanship, and numerous fit and finish problems. After that I spent another week trying to fix the rest of the apparent problems. I have been in contact with Jayco at least 4 times, both by phone and e-mail, with the dealer having contacted them more than that. My only response so far was from their customer representative who's one word answer was "sorry".

The way the unit is built, parts of the interior are unusable, the slides leak air and water, and parts of the woodwork have cracked and some have even fell off. Besides the poor quality of the parts of the unit that can be seen, my  biggest concern is the parts that can't be seen. Like the infrastructure, electrical system, plumbing, propane lines, and all the other mechanical systems in the unit. I feel Jayco should reimburse me for the cost of the unit, my time, my expenses, and the cost of the delivery of the unit. At this point, I am still waiting for parts to make the unit at least somewhat liveable and for some kind of adequete response from Jayco. In any case, I am afraid to keep it and certainly afraid to let my family stay in it.

 

This report was posted on Ripoff Report on 10/03/2014 06:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jayco-rv/middlebury-indiana-46540/jayco-rv-poor-design-poor-build-quality-indifferent-customer-service-middlebury-indiana-1180820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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