JC Penney - Broyhill ripoff fabric on sofa is defective and won't stand behind Tulsa Oklahoma

When you purchase a piece of furniture from JCP you buy it with two options which are chosen by you at purchase. One is to purchase the product with the one year warranty given by the factory and aided by JCP. Any problems beyond that warranty can only be worked out with the factory. You might find a retailer willing to go beyond the factory warranty timeline, but they are doing so at their own risk.

This also explains why some retailers sell the same or similar furniture at higher prices. For whatever reasons JCP has determined that honoring the factory's warranty period is their best route, so they are not likely to extend the warranty on their own beyond what the factory making the furniture warrants.

And second, your problem is exactly why JCP sells additional coverage on furniture for a five year period at a nominal fee. This coverage is not the same as the factory coverage, so your particular situation may be even be covered by this program. But it would give you an additional ear to which you can make your complaint. This coverage is targeted towards incidents not covered by factory warranties, incidents such as rips, tears, stains, burns, punctures, etc.

One last suggestion if you have not pursued it would be to contact the factory directly yourself. Some of them, if not most, would hear you out and might even respond to your problem reasonably. Don't just give up.