JC Roofing Supply DECEPTIVE Dayton Ohio

To whom this may concern,

I purchased 32 Squares (96 Bundles)of their Teak Color Loose Dimensional Shingles. (They are considered Factory Seconds)

I was assured before my purchase that these shingles had NO Quality Issues, but may have some very minor flaws such as: Color and/or Slight Weight difference between one shingle versus another.  So nothing that would be a Quality Concern for that matter.

I was also informed before my purchase that if quality concerns would arrise and/or damage shingles were be found; that they would be willing to switch out 1 for 1. 

However; what is said and actually done are two different things:

I received 3 pallots of loose unpackaged dimensional shingles.  Each pallot of shingles had different characteristics.  What we found as we looked closer at these pallots of shingles;  was more than just cosmetic minor imperfections.  There were quality and stacking conerns.

Pallot 1: Had usable shingles: However, they did have minor flaws but not enough to be a quality concern (Excess Tar to hold the dimensional cut flaps down)

Pallot 2: Had Quality Concerns: The dimensional cut flaps did not have enough adhesive tar to keep them in place.   JC Roofing also stacked them incorrectly on pallot which caused shingles to stick together and tear off the tar strip on the back of shingle that is designed to keep the shingles down on roof. 

Pallot 3: Had Quality Concerns: The asphalt granulars were loose and could be rubbed of by your fingers.   Unbelievable!

I brought one shingle in from each pallot to show what I had found; below are the results: 

They would not accept them back and/or exchange them.

They told me that there is nothing wrong with the shingles and that they sell Grade A only. 

They said that we must have restacked them ourselves...

I do not appreciate the way this company conducts their business and handles their customer service.