Report: #1338451


  • Submitted: Wed, November 16, 2016
  • Updated: Wed, November 16, 2016
  • Reported By: Wiseconsumer — NORTH YORK Ontario Canada

    BRADFORD, Ontario


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 We spent almost 4k on an order of tiles we needed delivery of. Unfortunately the company that we bought from made the mistake of using JCP Delivery services. To say they were rude ignorant and disrespectul would be a polite understatement. We called 2 days in advance advising that we needed our order by 11 am if possible. We were told they would OK with that, that they would call ONE HOUR prior to delivery once they were in are area. 11- 12-1 rolls around. No call no one here nothing!?!? We managed to call the driver and asked where he was and asked why we were not called prior. "Im on a delivery I will let you know ...Click hangs up!!?" We called our company back they told us they called them and they should have called us. 25minutes later we missed a call but called them back.


In talking with them we experssed our frustration and we indicated that they were suppose to call us 1 hour prior. [continued below]....

..... This person was abrasive ignorant and rude as they talked while we were talking antagonising us like he was doing us a favour. We advised him that his atttiude is about to cost the company they are working for $4000. He just kept talking and said I''ll get there whenever I can you can wait!"


We thought mabye this person was the owner as to the level of attitude and disrespect shown. Not the case. Low and behold we called emailed the company at which time no one there answers the phone and we have yet to hear back. All in all lets just say you need to avoid JCP at all costs. Were still waiting for order right now and its well after 1PM.  We are on our way in to cancel our order. JCP does not care about their customers or their customer's customers.  Stay clear and avoid JCP at all costs. Spend more and deal with someone that cares. If this delivery company was talking to my customers this way, they'd be done in 5 minutes.

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