Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #272982

Complaint Review: JENNIFER CONVERTIBLES -J ENNIFER FURNITURE - NOVI Michigan

  • Submitted:
  • Updated:
  • Reported By: west bloomfield Michigan
  • Author Confirmed What's this?
  • Why?
  • JENNIFER CONVERTIBLES -J ENNIFER FURNITURE 27793 NOVI RD NOVI, Michigan U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

7-28-07 our broken sectional sofa was delivered from jennifer convertibles, novi store, nick crabb salesperson. i refused to take it and after 35 minutes of not so nice phone calls was convienced my warrenty which cost an addtional $269.99 would cover it. if they can't fix it, they will replace it. I didn't want to repair my brand new furniture! Cost of furniture $1536.99 less 30% restocking fee, less $199.00 delivery-less $260.00 warrenty I had no choice at the point but to take the sofa. repair man came out within a week, very nice man-could not repair furniture. submitted paper work for a new sofa, company lost it. He refiled, 9-5-07 replacement furniture was delivered. this time I inspected it in the driveway. good thing! it had what appeared to be mold on the back of a cream colored fabric sofa -not sure what it was I grabbed a witness and a camera, refused the furniture. They wanted to still take my 1st set of furniture (but not give me a refund) cause they had to deliver it the next day. Ichallenged that statement, the driver then stopped talking to me & called his boss. Are they re-delivering furniture? Is that "replacement" furniture?

Today I contacted the attorney generals office. I want a full 100% refund-maybe even storage fees-cause that is what i'm doing with it. I paid in full, while they continue to sell & take hard working people's money. I would like to see a court order against jc like what happened to them in new york-

Angela
West Bloomfield, Michigan
U.S.A.

This report was posted on Ripoff Report on 09/07/2007 06:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jennifer-convertibles-j-ennifer-furniture/novi-michigan-48377/jennifer-convertibles-jennifer-furniture-deliverd-broken-furniture-that-can-not-be-repai-272982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Damaged furniture Can be refused/

AUTHOR: Jenniferconvertibleemployee - (U.S.A.)

POSTED: Thursday, February 14, 2008

No one said that this lady had to keep her furniture that was broken she did not have to get her brand new furniture fixed. She had the choice of refusing the furniture that was not in satisfactory condition as stated in the contract she signed before delivery. & if there was something wrong with your furniture & you get another delivery of a new piece YOUR DO NOT PAY FOR A RE-DELIVERY. YOU PAY NOTHING MORE THEN WHAT YOU ALREADY HAVE!!
You should have read your contract before you accepted the furniture.
Thanks

Respond to this report!
What's this?

#2 Author of original report

jennifer convertibles NOVI, MICHIGAN DO NOT SHOP THERE

AUTHOR: Beware of the novi store - (U.S.A.)

POSTED: Thursday, September 20, 2007

THIS WEEK 9/21/07 JENNIFER CONVERTIBLES RECIEVED A VISIT FROM DETROIT'S BEST, REPORTER RUTH SPENCER. YOU ALL KNOW HER "RUTH TO THE RESCUE". AFTER HEARING ABOUT MY STORY, RESEARCHING THIS COMPANY, AND HEARING ABOUT ALL THE CUSTOMERS LEFT TO FEND FOR THEMSELVES, SHE WENT TO BAT FOR ME TO TRY AND GET MY MONEY BACK. IF YOU TOO HAVE A PROBLEM WITH JENNIFER CONVERTIBLES YOU HAVE TO CONTACT THE MICHIGAN ATTORNEY GENERALS OFFFICE. ALSO E-MAIL RUTH FROM CHANNEL 4 NEWS HERE IN DETROIT. CONTACT YOUR LOCAL MEDIA AND MAKE THE PUBLIC AWARE OF THIS COMPANY BEFORE YOU BUY THE FURNITURE. AFTER YOU MAKE THE PURCHASE, YOU ARE ON YOUR OWN, DO NOT BECOME A VICTIM OF BAD CUSTOMER SERVICE AND BROKEN FURNITURE. MY BROKEN FURNITURE STILL SITS IN MY BASEMENT SINCE 07-2007

Respond to this report!
What's this?

#1 Author of original report

jennifer convertibles NOVI, MICHIGAN DO NOT SHOP THERE

AUTHOR: Beware of the novi store - (U.S.A.)

POSTED: Thursday, September 20, 2007

THIS WEEK 9/21/07 JENNIFER CONVERTIBLES RECIEVED A VISIT FROM DETROIT'S BEST, REPORTER RUTH SPENCER. YOU ALL KNOW HER "RUTH TO THE RESCUE". AFTER HEARING ABOUT MY STORY, RESEARCHING THIS COMPANY, AND HEARING ABOUT ALL THE CUSTOMERS LEFT TO FEND FOR THEMSELVES, SHE WENT TO BAT FOR ME TO TRY AND GET MY MONEY BACK. IF YOU TOO HAVE A PROBLEM WITH JENNIFER CONVERTIBLES YOU HAVE TO CONTACT THE MICHIGAN ATTORNEY GENERALS OFFFICE. ALSO E-MAIL RUTH FROM CHANNEL 4 NEWS HERE IN DETROIT. CONTACT YOUR LOCAL MEDIA AND MAKE THE PUBLIC AWARE OF THIS COMPANY BEFORE YOU BUY THE FURNITURE. AFTER YOU MAKE THE PURCHASE, YOU ARE ON YOUR OWN, DO NOT BECOME A VICTIM OF BAD CUSTOMER SERVICE AND BROKEN FURNITURE. MY BROKEN FURNITURE STILL SITS IN MY BASEMENT SINCE 07-2007

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now