Jericho Service Center RIPPED ME OFF Jericho , New York

I completely forgot about it until recently when somebody showed it to me one year later. I never saw your response. The Yuri you spoke with and who does not speak English well and the person who wrote the response is the same person whether you believe it or not. May be my verbal English is not so well especially when people are screaming at me but I can write. So thank you for the compliment. And it does not really matter who wrote it, whether it was me or somebody helped me. This was the response from the owner.

So if you were right, why you did not go ahead with the lawyer? I was ready to take responsibility if I was wrong. I offered you all kind of support, but nothing was good for you.

Your statement 'my car is a new-ish bmw with only 67,000 miles' is ridiculous. If somebody drives with overheat they can blow the head gasket even on the brand new car.

Anyway, I stand by my original response. The fact you never took your complaint further speaks for itself. You just wanted your money back.

Yuri Budnyatsky
Owner
516-334-2161

First of all,  you lie very well. second, I'm sure you are not writing this.  The Yuri I spoke with does not speak english well. Anyway,  I don't have time to go back and forth with you.  bottom line is I brought my car to your shop with it overheating.  You changed the spark plugs and temp gage and now, 1 week later, it's overheating again and has a new problem of excessive smoke coming out of the exhaust.  It never did that before you "fixed" it.  your shop did the classic move of a temporary fix on one thing and then breaking something else so I have to go back and spend more money with your shop.  You got caught.  I offered you a chance to fix whatever it is now and subtract the 800 I spent on the unnecessary temp gage and spark plugs, but you declined.   FYI, my car is a new-ish bmw with only 67,000 miles.  

Hi Mike O, although you know you are not Mike O. If you think you were ripped off why are you hiding your name? But it does not really matter. I hope you realized that whatever you wrote is a complete distortion of the facts or in simple words a 'lie'. Every sentence you wrote is a lie and you know this perfectly well.

First of all, you did not break down in 'there' parking lot. You pulled into the station over the weekend, parked your car, went inside and stated to the gas attendant your car is overheating. The attendant suggested you to leave the car since the shop was closed.

On Monday, the technician diagnosed your car and determined that the thermostat was not operable. He called you, explained you his analysis and explained you the cost of repair. You agreed. After the technician replaced the thermostat and want to test the car, he noticed that the car was shaking badly. He noticed that the check engine light was on. He connected your car to the scanner and it showed misfire in 3 cylinders. He tested those ignitions coils and the test showed they were bad most likely due to prior overheat. The technician did his job and went one step further and checked all the spark plugs and determined that they were not in a good shape either. They probably have never been replaced since 2000. He called you, explained the situation and advised you to replace since they were open by this time anyway. You authorized the job.

After the job was completed, your car was tested extensively both in idle and on the road. It was not overheating. Had it been the case we would not have released the car and would've advised you right away that the head gasket was blown which is very often the case with overheat. Since your car was not overheating and nothing was leaking it was determined that the car was repaired properly.

You accepted the car and drove it for 2 weeks. Had we misdiagnosed and did not fix the problem your car would've been overheating within next mile and you would've come back. According to my technician's statement you called a few days later stating that you saw some white smoke coming out of the exhaust system 'only in the morning'. The technician advised you to watch the antifreeze level and see if it goes down within next few days. And if it does, chances are there is a small leak in head gasket which could be caused by prior overheat before you brought the car to the shop and we are not responsible for it.

On Nov 27 you called the shop stating your car overheat again and it stuck somewhere in NJ and you towed to some shop. You demanded us to get your car towed back to us at our expense. I suggested you to do it at your expense and if we determine the cause of the overheat is related to our job we will reimburse you for towing and decide further what to do. Yes, I told you, if the reason of the new overheat is the blown head gasket, then yes, it's completely different job and yes, you have to pay for this. Although, being a sympathetic person (which is my big problem) I offered you that if you decide to do this job I will credit labor time charges from the former bill since we have to do it anyway again. No credit for parts, since you needed those parts anyway. Not any shop owner would offer this kind of courtesy. It was not enough for you. You came up with just some crazy demands.

We spoke a few more times that day. I was patiently listening to all your accusations, curses and rude remarks. At the end, all of a sudden you stated that you called the shop in NJ and they said the car was not overheating any more. How is it possible? I would like to see the proof that your car was actually towed and would like to see the affidavit from the shop that your car was there and what was done and how the car could go from overheat to no-overheat. BTW, thats what you should've done the first time as well. You should've stopped immediately when you saw the overheat light and get the car towed to a repair shop. Instead, you kept driving, and since the thermostat was not working it caused a tiny damage to head gasket which is impossible to detect, but it can develop more later on as you drive.

I offered you to bring the car back to my shop since it's drivable and we will diagnose it further no matter how long it will take. It was still not good for you. You keep screaming about money. I told you we will not charge any penny for diagnostics even if it takes 3 days to reproduce the 'overheat/no overheat' problem. If we pinpoint the cause we will explain it to you and then it will be your decision, where to fix your car. I told you I can't bring my shop to NJ. I tried to accommodate you any possible way but nothing was good for you. Looks to me you just want to get your money back. Or us to do another 12-15 hours job for you for free. I understand you will charge your money back through the credit card. This is your right. I will fight for my rights also.

Meanwhile, still being sensitive to other people's problem, I did some research and came across a very interesting website http://www.rxauto.com/. Please visit this site, read the testimonials and watch the video. Hope it will be helpful. It may save you head gasket job which may cost you about $1500 at least.

Also, be advised, we charged you labor only 2.5 hours Instead of 3.5 by the book. My mechanic gave you 1 hour discount (which he should not be doing) after you started begging him. It's $225 instead of $315. The rest of the bill is the parts. Sorry, the BMW parts are the most expensive. If you are not satisfied with my response and I know you are probably not, then feel free to hire a lawyer, independent experts and let them decided if we did anything wrong. The decision will be theirs. Until then whatever you say are just women's gossips.

Regards, Yuri Budnyatsky, Owner, Jericho Service Center,

516-334-2161