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Report: #956760

Complaint Review: Jerry Collins - RV Ice Box - Morrilton, Arkansas

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  • Reported By: Papi — Box Elder South Dakota United States of America
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  • Jerry Collins - RV Ice Box 220 Sardis Rd Morrilton,, Arkansas United States of America

Jerry Collins - RV Ice Box NuCold Refrigeration - RVers BEWARE - Morrilton, , Arkansas

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RV Ice Box also goes by NuCold Refrideration and possibly other psuedo-names and is owned by Jerry Collins.  I ordered a replacement cooling coil for a Dometic NDR 1292 Refrigerator at a cost of $835. During this call, there were great promises of shipping within 3 days and support throughout the installation process, including direct access to Jerry's cell-phone.  Since then, I found Jerry Collins is unable to live up to those promises and his business practices lack any sense of minimal "customer service".  Additionally, and sadly, I found he has a long, long history of the following business practices (which can be verified here at Ripoff Reports):


  • Charging credit cards at the point-of-sale instead of at the time of shipping

  • Seldom answering the phone

  • Seldom (if ever) responding to emails

  • False shipping and tracking information

  • False infomation on order status

  • Exaggerated claims of support

Jerry's lack of response, cooperation and false information led me to do further investigation which led to the following fact findings:


  • Better Business Bureau (BBB) of Arkansas has an "F" rating for Jerry's company(s), including the following report content 

    • 35 complaints filed against business

    • Failure to respond to 24 complaints filed against business.

    • 4 serious complaints filed against business

  • The Arkansas Attorney General knew immediately who Jerry Collins was and indicated they have several complaints filed and an ongoing investigation into his business practices.

I strongly suggest any would-be customers avoid any purchases or dealing with RV Ice Box or Jerry Collins. 

Please note: I have kept the report simple, fact-based, and all content is verifiable at the Arkansas BBB and Attorney General's Office.  

This report was posted on Ripoff Report on 10/18/2012 12:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jerry-collins-rv-ice-box/morrilton-arkansas-72110/jerry-collins-rv-ice-box-nucold-refrigeration-rvers-beware-morrilton-arkansas-956760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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