Jerry's Ford Alexandria Virginia Ripoff - Rude remarks to Professional Women Alexandria Virginia

I feel compelled to share my experience at Jerry’s Ford for my recent 100,000-mile maintenance visit on my Ford Escape.  Let me start off with asserting that my vehicle was not experiencing any issues prior to taking it in for this service, I did it solely as a preventative measure just like keeping up with all scheduled maintenance and oil changes.   The visit quickly turned into repairs totaling over $3,400 encompassing AC compressor (that mysteriously “disintegrated” on inspection), axel and exhaust system replacement and brake pads/rotors.   Again, to reiterate the vehicle recently passed all VA state inspections and I was experiencing no issues whatsoever prior to bringing it in.  

Upon receiving the vehicle back, I immediately noticed a dramatic loss of power when accelerating.  I contacted the dealership immediately and returned days later for them to inspect the vehicle.  After driving the vehicle daily for over 8 years I am intimately aware of its characteristics and clearly knew something was wrong. They reluctantly took it on a test drive after saying how they couldn’t have possibly done anything wrong and said they didn’t notice any issues, however a tech that was on the ride-along whispered a potential leak in the replaced exhaust system.  Based on a family member’s suggestion I asked them to put it on a dyno and see if it at least was near specs and to provide me results, but they said they didn’t have the capability.  I had to schedule another visit to allow them to keep it overnight to do additional testing including accelerating on the highway.  

During this entire process, I was demeaned and meant to feel like I (or my perception) was the issue, that my vehicle was perfectly fine.  At one point after making me wait nearly an hour outside in the service bay the General Manager actually said “c’mon, give me a smile” after informing me that there was nothing to be done and they could not identify the issue.  Any woman reading please take note of this very demeaning and condescending comment.  I still think about that comment and the intended meaning that encapsulates my experience.  As a woman and practicing physician, I felt that my issues were discarded completely singularly on my gender as not one of service managers took my complaints seriously or even took the care to listen to really understand the issue.   After being a loyal customer over the years, I was absolutely shocked by this experience and was compelled to write this review in the hopes no one else – especially females experience the rude and disrespectful behavior of Jerry’s Ford employees and especially management, who clearly support and encourage this culture.  

Over a month has gone by now, I am horrified every time I accelerate on the highway at the significant loss of power and increased noise I hear from the bottom of the vehicle.  There is clearly something wrong and I am now going to purchase a new vehicle. I refuse at this point to return to the dealership to go through the degrading interaction in combination with the fact they are in complete denial and refuse to accept ownership or care of the service I received.  I never asked for a penny back or some type of discount – I just wanted my vehicle to perform the same or better than when I brought it in.  

As a loyal Ford customer and Jerry’s dealership, I am deeply disappointed and disgusted at this experience.   I suggest anyone going in for service – especially woman be very wary of dealing with Jerry’s Ford disrespectful, inflated, and inferior services.  Not only will I never do business with them again, but this is the last Ford product I will ever purchase again.  To borrow on Ford’s old marketing slogan… Jerry’s Service Quality is Job None.