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Report: #113820

Complaint Review: - Tarzana California

  • Submitted:
  • Updated:
  • Reported By: St. Petersburg Florida
  • Author Confirmed What's this?
  • Why?
  • 18324 Oxnard St. Suite 2 Tarzana, California U.S.A. Provided dead-end contact info, responded to e-mail under different company name Tarzana California

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On 9/23/04 I was online and responded to a pop-up window offer from which promised a free computer just for taking "surveys". I took the bait and progressed through a series of steps which involved signing up for free samples of products and/or services with the option of cancelling their subsequent auto-ship program within 2 weeks to avoid being charged further. Since they all listed contact info, I signed up for three such offers. Two of them kept their word. Jevene. com did not.

They sent me the free sample of their face ceam. On Friday, 10/1/04 I called their number and got a recorded message saying they were closed. On Monday 10/4/04 I called four or five times throughout the day and got a busy signal. Finally at 2:45 PM I got a recorded message saying they had a high call volume and to leave a message, which I did. The recording stated that a representative would get back to me within 2 business days.

I started to get a bad feeling so I went online and sent an e-mail giving order ID and all pertinent info and stating that I wished to cancel my order. I received an e-mail later that same day from a business called "Lift-Visage" saying that they were confirming my request to cancel my membership, my account was deactivated and no further orders were to be sent to me.

I assumed that Lift-Visage was connected somehow to (since I knew lift-visage was also a manufacturer of beauty cream products.) Just in case, however I kept trying to call Jevene over the next several days but kept getting either busy signals or a message which said "this voice mail box is full. Please try again later."

Then on Friday 10/15 I logged onto my bank account and discovered that they had charged me $55.90 at the worst possible time and because of that, the bank charged me a $32.00 insufficient funds fee. Angry, I went to the site where there was now a link to the cancellation area and I filled it out.

But by now it wasn't within the 2 week period. Jevene gave me dead end contact info and then somehow lift-visage who I never ordered anything from confirmed my request for cancellation in response to the e-mail I sent to Jevene! Obviously, they are part of the bigger scam called

St. Petersburg, Florida

This report was posted on Ripoff Report on 10/20/2004 09:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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