Jewish Marketing Solutions misleading, unprofessional, rude, doesnt contact you Kew Gardens, New York

This company is a rip off, I never received  any new clients from this service . Tried to cancel,  they refused to listen  to me. They then charged me for another installing which I never requested.  They are a total rip off. 

Yes, Southern Perfection Painting, Inc. did indeed sign a contract with Jewish Marketing Solutions. We signed this contract based on the information that was given to us on 08/10/2012 during a 3 hour meeting with the Account Executive Delaney Echols. Delaney Echols specifically told us that we were 1 of 3 specially selected companies to provide our service for the Jewish community in the Atlanta area. This happens to be false information as there were more then 40+ companies providing the same service. How can you say we
were specially selected and then yet have more than the 3 that was promised.
 
You mentioned that Sabrina contacted the graphics department to give her input on the add, but that wasnt until after we received a first glimpse of the ad on 09/04/2012. Sabrina then responded to the graphics department to have changes made to the ad. This included a different layout, text, and colors to match our existing website. This email was sent on 09/04/2012 the same day we received the ad but we didnt receive any response from the graphics department stating these changes would be made.

You said that we didnt contact Jewish Marketing Solutions for a month and a half or on 09/25/12 but we sent an email to the graphics department on 09/04/2012. The reason Sabrina sent an email on 09/25/2012 is because Jewish Marketing Solutions or the graphic department didnt contact us at all regarding the changes to the ad or at least give us some kind of update.  Sabrina did speak with you on 09/25/12 because she felt that she was misled. I have provided below the reason we felt we deserved a 100% refund:

1.First, we were told that we were 1 of 3 specially selected companies, but in fact there were more then 40+ companies listed in our category.

2. Second, we asked that the ad be change to look more like our website and JMS or the Graphics Department never contacted us with any updates or to even state these changes would be made.

The above reasons are more than enough to want a refund. We were unhappy clients and the only thing that was offered was an upgrade to our ad. You stated that you reached out to Sabrina but yet no calls were made from Jewish Marketing Solutions and no messages were left. I am here between 9-6 Monday through Friday and all messages that are left for Sabrina would be transferred to her directly after the message was taken. I never forwarded messages from Jewish Marketing Solutions to Sabrina because there WERE NONE.

An email was sent to the graphics department in November on 11/13/2012 to production@jewishmarketingsolutions.com to speak with management as a refund was not processed nor did we receive any information regarding the changes on our ad that was requested on 09/04/12 which is TWO MONTHS later and yet no word. If this email was forwarded to you as stated in the rebuttal, then why was still no contact made from JMS or yourself. If a client is upset and demanding a refund that is always a reason to pick up a phone and contact that client to resolve the case, instead you dont contact the client only making
the matters worse.

I happen to work with clients and yes some do get upset when something is not done right. However, if a client complains to me I make sure that I contact them in any way to resolve their issue to keep them happy and satisfied.

However, we did get a fax on 11/26/12 with a newly revised ad (ALMOST 3 MONTHS AFTER THE COMPLAINT OF THE FIRST AD) there were no apparent changes to it and still did not look like what was requested.  We were asked to sign off on the ad so that it can be posted. Sabrina sent an email to the graphics department that she did not approve the ad and she wanted a refund.   We did not approve the ad as by this time we were already unsatisfied with all that Jewish Marketing Solutions has put us through and the fact that you did not work with us at all.

Also, not sure what vacation has anything to do with requesting a refund as this was requested months prior to the vacation in the first place.  We tried to work with you and gave you all the emails you have requested. You however are persistent and instead of just working out a refund you keep asking for more and more emails. We do not need to provide you with any more emails.

Also, per the contact that was signed by Southern Perfection Painting, Inc. on the back of the contract under Jewish Marketing Solutions TERMS AND CONDITIONS line 6 states clearly The Internet advertisement shall be posted after Advertiser approves the content by signing the proof of the advertisement. The reason this happens to be brought up because both you and Sally mentioned that are ad was already published, not sure how you can publish that ad without the advertiser consent in which we certainly did not provide.  Especially when we had already sent 2 emails DISAPPROVING the publishing of that ad anywhere in your marketing.

This company signed a one year advertising contract with our company on August 10, 2012. She received an extreme discount on the advertisement. She communicated with our graphics dept and even advised them on what type of ad she wanted for both online and in the print publications. She gave us input on what colors and text she wanted to use. On September 25, 2012 over one month and a half later, she sent an e-mail to our graphics dept. asking for a full refund because she just "doesn't want to be in this medium". The communication was transferred to our Customer Service dept., in which I spoke to the owner directly. 

I explained to her that since the ad space was already reserved for her and it was nearly two months later, we could not cancel the contract. I offered her an upgrade and tried to resolve it amicably, however, the owner insisted on wanting a full refund and did not want to hear of any other type of resolution. She hung up and I did not hear from her for two months. During this time, I tried to reach out to her and left several messages, no returned call. 

In November, she sent another e-mail to our graphics dept., in which was again forwarded to me. She said she was on vacation and this is why she was calling me two months later. I spoke to her again of an alternate resolution. Dissatisfied, she insisted on speaking to someone else in the company. The call was then transferred to Sally (also in Customer Relations), who explained to her of the company policy and also tried to mediate the matter by offering her alternate means of resolving the issue, but to no recourse.

The claims of this report are false. She has never e-mailed me directly and I have not responded, in which this complaint states. I have repeatedly asked her for proof of this, as I respond to all my e-mails promptly. She has refused to do so. All messages that were left have also been promptly returned. 

Our staff have done everything that we can to assist and resolve this matter, however, she has chosen to be close-minded and not be open to any type of resolutions. 

She has this person, Justin Ott, putting false reports on different sites and says that she is paying him by the hour to do so as an attempt for us to give in to her demands.