Complaint Review: JMR EXPRESS - Lasalle, Quebec
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- JMR EXPRESS 7725 Cordner, Suite 201 Lasalle,, Quebec United States of America
- Phone: (514) 366-0990
- Web: http://www.demenagementjmr.com/inde...
- Category: Moving & Storage
JMR EXPRESS JMR Express No show, No call, No follow up! Scam! Do you really want to do business with a company like that? Lasalle,, Quebec
*UPDATE Employee: Issue Resolved
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
We became aware of this moving company at the Salon de lhabitation de Montral, so we believed they where professionals.... We sign a contract and paid 150$ as deposit.
We booked our moving date and TIME for a saturday morning at 8 AM. Everything was ready to leave our apartment the night before, so the movers could come and be efficient doing their job.
What was our surprise on saturday morning at 8:30 am we got a call from someone at JMR Express to tell us they had a problem, that one of the guys did not show up and that the could not come, but that he will try to find someone else and he promise to call us back a*s soon as possible. It wasn't until 1:30 PM when he call to tell me that he still dint have anyone able to come and move or stuff... and that he could not promise us anything.... and that he will call us back, when we ask how long, he said I dont know!!
Could you imagine that! We have to be out of our apartment NOW!
Meanwhile, My husband and I where having a panic attack (literally) because between 8:30 am and 1:30 pm, no one pick up their phone and the office was close till monday and they are just saying that they cannot promise that someone can move our stuff away!
I started to make phone calls to a few Moving companies to make sure we will move the same day, as we needed to leave the apartment for a new tenant, and was lucky to find a reliable company able to come at 5 pm to move our belongings.
Believe it or not, JMR Express, did not call us after 1:30 PM. We never hear from them again. They just show up at 7:30 PM.
By that time, our new movers (that safe our lives) where ready to leave for our new home.
You cannot even imagine, the stress this situation put us trough. In my life I have never felt so vulnerable. This company is not serious enough to at LEAST do follow ups and give us a number so we could call to make sure everything was ok... and maybe late, but someone will be there..... no they just let us worry and go nuts, saying: sorry, but I cannot promise you anything and not even calling to let us know what is going on.
Coming at 7:30 PM when you where suppose to be there at 8:30 AM was a JOKE!
Now I have to call them to have my 150$ back!
This report was posted on Ripoff Report on 04/29/2012 05:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jmr-express/lasalle-quebec-h8n-2x2/jmr-express-jmr-express-no-show-no-call-no-follow-up-scam-do-you-really-want-to-do-b-875551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Issue Resolved
AUTHOR: JMR Express - (Canada)
SUBMITTED: Tuesday, July 31, 2012
Greetings.
My name is Julie Roy, General Manager for JMR Express. I take personal responsibility for ensuring customer satisfaction for our moving clients.
In our 40 year history as a company, we have had very few cases of dissatisfied customers and we have always done our very best to correct any problems that have arisen.
We have just registered with Ripoff Report in order to address this posting.
From the date and name of the posting I was able to locate the specific customer in our records and I would like to take this opportunity to respond to this posting and indicate what actions we took and how I believe this matter was resolved in a respectful and complete manner.
On May 16, 2012, I personally wrote to this customer and apologized for the inconvenience and stress they experienced on their moving date. Below I will cover the highlights.
I wrote:
- I am deeply sorry for the inconvenience and stress they experienced.
- We greatly value our customers' satisfaction and are intimately aware of the important role our moving services provide.
- The stress and aggravation they experienced are the opposite of the feelings we strive to engender.
- That we have refunded the $150 deposit in full.
- We accept full responsibility for the miscommunication which contributed to and compounded the situation.
I then provided some explanation of the circumstances and the miscommunication that led to the situation:
- We failed to inspire trust and confidence in the customer that we would complete the move on the moving date, as contracted and guaranteed.
- If we had inspired more trust, they would have felt less stress and would not have felt the need to hire another mover at the last minute.
- We dispatched a crew with a suitable truck as soon as it was available (17h50). Unfortunately, the alternate movers were already in progress.
- The nature of the moving service leaves many variables which can cause delays (vehicle problems, traffic, end-of-month peak volume, customer availability, etc.)
- For that reason we do not guarantee specific times on your moving day, only the day itself.
- We obviously failed to make that point clear to the customer during the contract process, which led to the customer feeling uncertain on the moving day.
I concluded by informing the customer that, in light of their experience, we began a comprehensive review of our processes to ensure that our representatives make these scheduling constraints clearer to our customers in the future and to ensure that our inability to schedule a precise or guaranteed time of day is communicated and fully understood by customers.
Furthermore, we have reviewed the processes within our dispatch centre with the goal of ensuring that there is adequate follow-up and updates provided to customers when there are delays on their moving days.
So, while the circumstances which caused the delays on April 28 were beyond our control (a mechanical breakdown of the vehicle scheduled for their move), we are nonetheless disappointed in our performance and our inability to give them the peaceful and satisfying moving experience they deserved.
Resolution:
I also spoke with this customer a few weeks later (May 30, 2012) when I followed up to ensure they'd received my written apology (sent my postal mail and email).
To the best of my knowledge the customer accepted our apologies and this matter was fully and respectfully resolved.
Incidentally, to show our sincerity, we also offered this particular customer a credit of an additional $150 towards a future move. This credit can be used by them, or anyone they choose to transfer it to, at any time in the next 3 years.
Please know that JMR Express stands 100% behind our goal for complete customer satisfaction.
Related Reports
08:38 AM
11:54 AM
02:09 PM
12:04 PM
New Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
