Complaint Review: JOES AV - Internet
- JOES AV Internet USA
- Phone: 8553317166
- Web:
- Category: TVs & VCRs
JOES AV ORDERED TV - CALLED AS REQ'D - TOLD NO FREE SHIPPING TO OREGON - ADDED EXTRA FEES ETC.. Internet
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I placed my order for a 65" Sony TV which offered free shipping and I received an order confirmation which appeared to comply with their ad. Next day, I received an email with a phone number asking me to confirm my order; I assumed I had made a mistake in my order somewhere. I was advised that they wouldn't free ship to Oregon. I mentioned that nowhere in the order process did they exclude any state in the lower 48 and asked how much extra I would have to pay over the free shipping cost already included in the price - he came back with $199 plus 4% for insurance. I stupidly agreed to this and gave full credit card info as I was anxious to get the TV and the overall cost would still be below the average 'deals'. I then went back to their order site to confirm whether I was wrong and had missed the note regarding states that weren't eligible for free shipping - it didn't show any!! It also didn't mention compulsory purchase of insurance. I then decided I had been caught and called my credit card company who advised me to cancel the order by phone. I called the number I'd spoken to them on earlier and received a curt message that they weren't open on Sundays (they list their times including Sundays 10 -6.) The credit card bank stated they cannot cancel the payment until I receive my statement but they made a record of my call and complaint. I am now very worried, especially after reading some of the complaints against Joesav, that my credit card is probably 'out there'. I have since emailed Joesav a couple of times to cancel my order but this may not be so easy either from the things I've read. I will hopefully receive a reply to my cancellation tomorrow and will call again but it looks to be a useless exercise at this point.
This report was posted on Ripoff Report on 02/19/2017 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/joes-av/internet/joes-av-ordered-tv-called-as-reqd-told-no-free-shipping-to-oregon-added-extra-fees-1357064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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