John Washington None payment of services for shipment Scottsdale Arizona

"Roger" is Roger Beauchamp of Beau's Crates in Tempe AZ.

In fairness to Roger, I was late paying the invoices he references. However, the reason was he overcharged me and I was remiss in following up on the overcharges.

I used to order three different size crates from him, depending on exactly what I was shipping. However, the charges varied considerable from one order to the next, even for the same size crate. I finally resolved the issue by sending him purchase orders that detailed the exact size and cost of every crate ordered.

Incidentally, it was at Roger's suggestion that I delivered the parts to his facility for crating. This saved him the cost of dispatching a truck to do the crating at my facility.

However, on the invoices in question, either I never sent a PO or he lost it. So, he just charged whatever he wanted to charge, and you can imagine the price wasn't LESS than what I customarily paid.

When he called me about it, I told him politely I had been meaning to follow up with my account rep about the overcharge. Roger was a huge freaking jerk and insisted that he charged me exactly the amount of the PO. Well, there never was a PO and in spite of unsuccessfully tearing his files apart to try prove me wrong, he insisted the charge was correct.

I called back the next day and spoke to my account rep to work it out. I mailed a check, and the following day started getting calls from a collections agency!

Lessons to me (and to any prospective customer of Beau's Crates):

1. Know EXACTLY what you are going to be charged and EXACTLY the service you will receive before doing business with Beau's Crates. This is not a company you can do business with on a handshake.

2. Poor customer service and a bad attitude are generally an indication you are going to wind up dissatisfied.

3. Spend a little extra and use a professional crating company like Express Packaging and Crating in Phoenix: http://www.expresspackandcrate.com/, or Crating Technologies:cratingtechnology.com?. Much better than Two Guys and an Air Nailer (and a few other guys who don't speak English).