Complaint Review: JoiPhone - Hawk Communications - Delray Beach Florida
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- Author Confirmed
- JoiPhone - Hawk Communications 13900 Jog Rd., Suite #203-147 Delray Beach, Florida U.S.A.
- Phone: 877-438-5648
- Web:
- Category: Telephone Companies
JoiPhone - Hawk Communications JoiPhone offers 30-Day Free Trial but charged me for 2 months when I cancelled on the 29th day and lies, lies and lies! Delray Beach Florida
*Consumer Comment: I am a customer since June 2008
*UPDATE Employee: Customer used the service for 2 month and receive full refund minus 2 months
*UPDATE Employee: Customer used the service for 2 month and receive full refund minus 2 months
*UPDATE Employee: Customer used the service for 2 month and receive full refund minus 2 months
*UPDATE Employee: Customer used the service for 2 month and receive full refund minus 2 months
*Consumer Comment: I am using Joiphone since August 2007
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I ordered VOIP telephone lines through JoiPhone in May 2007. They offered and still offers on their site, 30-Day Money Back Guarantee. Their 30-Day starts on the day you order not when you receive their Adapter which arrived in 2 weeks or so. Meantime, 30-Day period starts ticking and you have no phone service for you don't have their Adapter. JoiPhone could not get my phone to work after I received their Adapter. Spent over a week to talk to the tech dept and I finally had it and cancelled the service on the 29th day from the day I ordered. I sent the Adapter back on that day via FedEx.
They charge the service in advance. I paid $441.45 for 2 years of service in advance. Per agreement, they take $14.95 out for S & H which was fine with me but took another $65.16 telling me and my credit card company the lies after lies stating that I kept the service for 2 months, and that I used the service for another 15 days and also said I requested them to keep the acccount active so I can transfer the phone # to other phone provider. That's all lies!
The fact is I returned their Adapter on the 29th day and they approved it. I have a receipt from the FedEx showing that I sent it on the day I cancelled it. When I confronted how I could use their phone service without their Adapter, they said I transferred it to another line. When I asked how do you transfer? They could not answer me.
After making several phone calls, I realized I was scammed. I disputed with my credit card company for over 6 months sending my evidence. JoiPhone sent a letter to my credit card company with lies.
JoiPhone is rated F by BBB (Better Business Bureau). Here is the Rating Explanation: F We strongly question the companys reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the laws licensing or registration requirements, their complaints contain especially serious allegations, or the company industry is known for its fraudulent business practices.
Check out this page about the complains and the rating of JoiPhone. http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=11012219
I am reporting my case to BBB at www.bbbsoutheastflorida.org and at www.consumeraffairs.com. I am also contacting National TV stations to make the public aware of their scam.
Yeon
Cypress, California
U.S.A.
This report was posted on Ripoff Report on 01/18/2008 10:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/joiphone-hawk-communications/delray-beach-florida-33446/joiphone-hawk-communications-joiphone-offers-30-day-free-trial-but-charged-me-for-2-mont-301465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Comment
I am a customer since June 2008
AUTHOR: Roland - (U.S.A.)
SUBMITTED: Wednesday, September 10, 2008
My experience with the JoiPhone has always been very positive. Any technical issues have always been addressed in an professional and timely manner. I especially like to point out one of their tech support person named "Adam". I had some technical challenging issues - multiple Joiphones and accounts. Adam bent over backwards to resolve the various issues we had.
I can only but recommend JoiPhone to everyone. I have 3 different friends that have their service since last already and all of them are very happy with JoiPhone.
#5 UPDATE Employee
Customer used the service for 2 month and receive full refund minus 2 months
AUTHOR: Joiphone - (U.S.A.)
SUBMITTED: Saturday, July 26, 2008
The customer signed up for JoiPhone service on 05/09/07 10:19:38 PM.
JoiPhone FedEx the customer its adapter on 05/10/07
The customer placed the JoiPhone adapter behind his router which blocked some of JoiPhone service from working. The customer was asked by JoiPhone technical support to put his PPPoE (DSL user name and password) on the JoiPhone adapter and place the JoiPhone adapter ahead of the of his other router. The customer did not answer to emails nor voice mails.
The customer number moved from Packet8 to JoiPhone on 05/30/07
On June 19th the customer stated he want to cancel service, instead of working with support to resolve his issues. Even though the customer signed a 2 year contract with JoiPhone, JoiPhone did refund all the customer money including Activation fee and service fees. The only money not refunded was the 2 month of service the customer used the service.
JoiPhone offer the best price and the best service for telephone service. Most of JoiPhone customers comes from word-of-mouth from existing JOYFUL customers. You can visit www.JoiPhone.com and receive JoiPhone Telephone line with Unlimited local and long distance for $8.95 per month month-by-month or signup for a year.
JoiPhone
www.JoiPhone.com
#4 UPDATE Employee
Customer used the service for 2 month and receive full refund minus 2 months
AUTHOR: Joiphone - (U.S.A.)
SUBMITTED: Saturday, July 26, 2008
The customer signed up for JoiPhone service on 05/09/07 10:19:38 PM.
JoiPhone FedEx the customer its adapter on 05/10/07
The customer placed the JoiPhone adapter behind his router which blocked some of JoiPhone service from working. The customer was asked by JoiPhone technical support to put his PPPoE (DSL user name and password) on the JoiPhone adapter and place the JoiPhone adapter ahead of the of his other router. The customer did not answer to emails nor voice mails.
The customer number moved from Packet8 to JoiPhone on 05/30/07
On June 19th the customer stated he want to cancel service, instead of working with support to resolve his issues. Even though the customer signed a 2 year contract with JoiPhone, JoiPhone did refund all the customer money including Activation fee and service fees. The only money not refunded was the 2 month of service the customer used the service.
JoiPhone offer the best price and the best service for telephone service. Most of JoiPhone customers comes from word-of-mouth from existing JOYFUL customers. You can visit www.JoiPhone.com and receive JoiPhone Telephone line with Unlimited local and long distance for $8.95 per month month-by-month or signup for a year.
JoiPhone
www.JoiPhone.com
#3 UPDATE Employee
Customer used the service for 2 month and receive full refund minus 2 months
AUTHOR: Joiphone - (U.S.A.)
SUBMITTED: Saturday, July 26, 2008
The customer signed up for JoiPhone service on 05/09/07 10:19:38 PM.
JoiPhone FedEx the customer its adapter on 05/10/07
The customer placed the JoiPhone adapter behind his router which blocked some of JoiPhone service from working. The customer was asked by JoiPhone technical support to put his PPPoE (DSL user name and password) on the JoiPhone adapter and place the JoiPhone adapter ahead of the of his other router. The customer did not answer to emails nor voice mails.
The customer number moved from Packet8 to JoiPhone on 05/30/07
On June 19th the customer stated he want to cancel service, instead of working with support to resolve his issues. Even though the customer signed a 2 year contract with JoiPhone, JoiPhone did refund all the customer money including Activation fee and service fees. The only money not refunded was the 2 month of service the customer used the service.
JoiPhone offer the best price and the best service for telephone service. Most of JoiPhone customers comes from word-of-mouth from existing JOYFUL customers. You can visit www.JoiPhone.com and receive JoiPhone Telephone line with Unlimited local and long distance for $8.95 per month month-by-month or signup for a year.
JoiPhone
www.JoiPhone.com
#2 UPDATE Employee
Customer used the service for 2 month and receive full refund minus 2 months
AUTHOR: Joiphone - (U.S.A.)
SUBMITTED: Saturday, July 26, 2008
The customer signed up for JoiPhone service on 05/09/07 10:19:38 PM.
JoiPhone FedEx the customer its adapter on 05/10/07
The customer placed the JoiPhone adapter behind his router which blocked some of JoiPhone service from working. The customer was asked by JoiPhone technical support to put his PPPoE (DSL user name and password) on the JoiPhone adapter and place the JoiPhone adapter ahead of the of his other router. The customer did not answer to emails nor voice mails.
The customer number moved from Packet8 to JoiPhone on 05/30/07
On June 19th the customer stated he want to cancel service, instead of working with support to resolve his issues. Even though the customer signed a 2 year contract with JoiPhone, JoiPhone did refund all the customer money including Activation fee and service fees. The only money not refunded was the 2 month of service the customer used the service.
JoiPhone offer the best price and the best service for telephone service. Most of JoiPhone customers comes from word-of-mouth from existing JOYFUL customers. You can visit www.JoiPhone.com and receive JoiPhone Telephone line with Unlimited local and long distance for $8.95 per month month-by-month or signup for a year.
JoiPhone
www.JoiPhone.com
#1 Consumer Comment
I am using Joiphone since August 2007
AUTHOR: John Dean - (U.S.A.)
SUBMITTED: Thursday, February 28, 2008
I ordered Joiphone thru their site on Aug. 2007.
I received the modem on the following day, connected it to the internet and my phone and have used it since then without any problem.
I recommended their service to many of my friends and relatives and have heard no complaints.
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