Complaint Review: Jordanalmonds.com Aka Keller Packaging Group Aka Ebulkcandy.com - Internet
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- Author Confirmed
- Jordanalmonds.com Aka Keller Packaging Group Aka Ebulkcandy.com www.jordanalmonds.com Internet U.S.A.
- Phone: 215-3924343
- Web:
- Category: Food Vendors
Jordanalmonds.com Aka Keller Packaging Group Aka Ebulkcandy.com Ordered 15 lbs of jordan almonds for a 50th anniversary. Never received, no communication. Internet
*REBUTTAL Owner of company: Buyer Did Not Use Required Webform
*Author of original report: I did get my refund, however rebuttal is a joke.
*REBUTTAL Owner of company: Full Prompt Refund Was Issued to This Customer
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I ordered 15 lbs of Jordan Almonds for my Grandparents 50th anniversary. Order placed 5/16 payed through Paypal. Receipt from Paypal listed the company as Keller Packaging Group. Several emails to ask when shiiping date would be- got a response that it was "shippping tomorrow". That was 5/20. It's now 6/7 with the anniversary in 11 days and no almonds, no communocation.
Filed dispute with Paypal and they gave a DHL tracking number. Called DHL and they said it was just and Airbill done on a computer, there was no physical package shipped.
The only email reply I had from these people (jordanalmonds.com is who I ordered from) was sent from info@ebulkcandy.com After looking at that website, the phone numbers are identical. They are the same company.
Obviously ruthless and have no remorse.
Kim
Melbourne, Florida
U.S.A.
This report was posted on Ripoff Report on 06/07/2005 06:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jordanalmondscom-aka-keller-packaging-group-aka-ebulkcandycom/internet/jordanalmondscom-aka-keller-packaging-group-aka-ebulkcandycom-ordered-15-lbs-of-jordan-a-145301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 REBUTTAL Owner of company
Buyer Did Not Use Required Webform
AUTHOR: Karen - (U.S.A.)
SUBMITTED: Tuesday, June 21, 2005
This Buyer did not use the required webform nor did she email us advising when she needed delivery. When she received her refund, there was still time to ship for her event, but she elected to receive a refund and we were happy to send it to her!
Karen
#2 Author of original report
I did get my refund, however rebuttal is a joke.
AUTHOR: Kim - (U.S.A.)
SUBMITTED: Monday, June 13, 2005
It's hard to communicate when things are needed when there is no correspondence. Lesson learned, I hope others are not fooled.
#1 REBUTTAL Owner of company
Full Prompt Refund Was Issued to This Customer
AUTHOR: Karen - (U.S.A.)
SUBMITTED: Sunday, June 12, 2005
A full, prompt refund was issued to this customer. We require that customers notify us with delivery instructions, as most customers do not want almonds delivered within 10 days, but at some date closer to the event.
This customer did not advise us re: delivery and event date and instead panicked in response to reading the very few complaints posted on sites such as this which represent about one hours worth of orders.
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