Joven skin care free trial deceptive, confusing & borderline marketing practices. Laytonsville Maryland

I am actually following up on the report directly before mine from lady who saw ad in paper, & placed her ad from a newspaper type ad (on-line)  I see in the small print from the company that they may change terms & agreements at any time, etc.

I was luckier I guess as I first saw adverisment on T.V. and was able to call Joven's call number.  A customer service rep answered and took all of my info. over phone, including my card #.  The ad stated " free sample's available for $4.95 shipping & handling charge only."  There was mention of if I did not like product, I had two weeks to return, but not that the 2 weeks started the day of ordering.  No mention of only being able to return if box had not been opened, or that the 14 days started the day I ordered.  After reading the "fine, fine print" referred to the complaintent prior to mine, nothing was said about most of their policy to me, nor did I receive any info. with product, just the product in box.

I remember them asking me if I wanted to be on a 30 day automatic re-order which I would have never agreed to having never tried the product. Yet when I called to order another bottle today, they still had my credit card # on file, but would not order the product from their customer service #, said they could not & gave me an internet site to go to.  It would not go through on site, so I ended up calling them back three times.

Finally, I reached a lady who admitted they had all my info, & C.C.# but would cost (rounded up) $90.00 for the same size bottle I had received on "free offer" for $4.95.  When I reacted, she lowered the price to half that, and then finally said she would give me the same size bottle for $29.97  using her in-store discount, which I have no idea what that is,   She was nice enough, nothing like previous cust. svc. rep. I spoke with.                                                                                                                                                                                                                                                                                         I believe the products they sell or the one I tried ,are fairly good.  The culpruts are in management, marketing & cust. service middle mgmt. I also think that stating in the small print that they may change policies and terms of contracts anytime without notification to customers is either illegal or boarding on such.  Now I will be checking all debits on my credit card, to spot any red flag purchases.  

I dislike giving my C.C. acct. numbers over the Net, it is a real easy way to ruin a person's life, within days, But if a persons only option is to use or don't get product, they take chances, I guess.  I think this company should be audited or investigated or whatever type (if any) ls done.  btw...the 1st   Cosmetics.....another scam making billions