Report: #1379384

Complaint Review: JP Morgan Chase Credit Card - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Thu, June 15, 2017
Updated: Thu, June 15, 2017
Reported By: iceskater — san diego California USA

Author Not Confirmed

Why?

JP Morgan Chase Credit Card Nationwide USA

Phone:
Web: www.chase.com
Category: Credit Services

JP Morgan Chase Credit Card Chase Visa/ Chase ink/ Chase Buiness ink BEWARE of cardmember services Delware Nationwide

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Re:: claim #2022521074

I called chase card benefits that my kids phone was stolen. She said to file a claim online which I did on June 4,2 017.

On June 6m 2017, all I received from Chase was that I needed “itemized sales receipted indicating the purchase of the price I am claiming.”

A police report was not requested til June 8. When I received this email, I emailed back and called if we need to file a police report. Due to system error, Chase needs to call me back. I didn’t receive an email re: this police report or a call til June 12, 2017. Chase is quite slow in processing this and many days have lapsed.

Also there was NO Prompts or mentioning in the claims online that a police report is needed!

Additionally the rep, Megan called me on 9^th of June requesting a police report. I told her and I have emailed you guys I can go and obtain a police report. She said, she needs to speak to someone or she needs to check something out.

On June 13^th, she called stating the claim is denied because a police report was not in place.

Why wasn’t I requested a police report in this email on June 6^th request?

I have been with chase when I was 16 years old. For 16 years, I paid an annual fee! If you look at my histories, I have purchased many expensive items! I do NOT have histories of filing lost or theft items at all. This is my FIRST item that is lost and this is how Chase treats me!

I feel chase is trying to avoid paying this claim. I am a good cardholder, I pay my bills on time, etc. I am not very happy. What’s the point in paying $95 annual membership for? I paid this fee to have a sense of security when my item purchased is damaged and lost.

If I was told in the beginning or when I file this claim that a police report needs to be popped up then I would have filed a police report.

Big companies like chase overpromise but UNDER delivers!

I am very upset that they won't cover my purchase!

This report was posted on Ripoff Report on 06/15/2017 04:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jp-morgan-chase-credit-card/nationwide/jp-morgan-chase-credit-card-chase-visa-chase-ink-chase-buiness-ink-beware-of-cardmembe-1379384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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