J.P. Morgan Chase - Wamu CHASE-WAMU REFUSED TO BLOCK FRAUD CHARGES NOR CLOSE THE ACCOUNT TO ALLOW FRAUD CHARGES SO THAT THEY CAN CONTINUE COLLECT TRANSACTION FEES AND OVERDRAFT FEES Internet

I pasted some of this info from the founder of this site. He often leaves this info for similar cases where the banks refuse to resolve issues of fraudulent activity on your account...


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

 According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site!

Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
Let us know how you do! ED Magedson Founder RipoffReport.com

Thanks to all your responses, I am filing complaints to OTS, FTC and Comptroller of the Currency Administrator of National Banks. I have tried to contact Chase customer services and claim department via email and phone to inquire of these merchants as well as merchant codes. I was hung up before I could get in touch with their representative.

File complaints with both agencies ASAP

FTC www.ftc.gov - compiles complaint date

Office of Thrift Supervision www.ots.gov works on YOUR behalf to resolve the issue.

While your valid complaint is being ignored by the bank - THEY CANNOT IGNORE complaints the come in via the OTS. 

You can file the complaint to OTS via email, print it out and fax it to them with your signature. 

OTS helped me resolve account problems that WAMU and GE MONEY BANK created and refused to acknowledge or address with me directly.  OTS sent them the complaint and they fixed everything ASAP

Would you please list these off-shore charges that were made against your account?

Seems to me that it would be helpful to know exactly what outfits are making these 25 fraudulent charges to your account so others may be on the alert for similar fraudulent charges.

There has to be a common denominator that would explain how all of these off-shore entities would know your bank account details so as to make payment demands to your bank.

If what you are stating is true...it appears this bank is allowing and covering unauthorized transactions....continually..hence allowing you to be robbed..making the bank in a sense an accessory to a crime.

You have every right to dispute these unauthorized transactions..and the bank must respond. You seem to be taking all the right steps...the bank is failing you on so many levels.

Do not just "go to another bank"..fight this out as I know you shall.

I would suggest small claims court but I believe in most states it is limited to $5000.00..so look into it for your state..but if you continue to get no response or recourse from this bank..a lawsuit may be in order. However..that would take an attorney so look for one who will work on a contingency..if possible..Otherwise if the bank continues to be unresponsive..you may need to use small claims court to recover the maximum allowed..and cut some losses.

Which is better then what is happening now..which is the bank giving your money out unauthorized.

As far as the bank telling you there is "nothing they can do"..tell them yes there is..to stop allowing your money to be stolen...and to make good on any money they did allow to be stolen. Since it is their fault for allowing your money to be stolen...tell the bank they need to go after the thieves if they wish to recover anything..why should they make you to hold the bag when you did nothing wrong but trust your money to this bank?

Steph,

I agreed with you that I should go to another bank after I get my money back. In fact, I already openned another account with different bank and changed all my direct deposits to other bank. However, I still continue to try to dispute the unauthorized charges with Chase and can't close the account until the claim is resolved!

I have read your comment on other situations. You have mentioned that you wrote a complaint to the Comtroller of the Currency Administrator of National Banks. What was the result? Did you get your money back from Chase? If so, How did you get your money back?

I DID CONTACT YOUR CLAIMS DEPARTMENT AGAIN. I WAS TOLD MY CLAIM WAS DENIED.

I UNDERSTAND SOME WILL FEEL THE EASY WAY OUT is to close this account and go to another bank. However, you will allow unjustice acts to be continued without put up a fight! In addition, I am not ready to loose $8K!


I wrote to the claim department as well as called them. They sent me a letter to declare that my claim was denied and that if I have any request regarding the documentation to support their decision, I can contact their claim department.

I contacted the claim department to request these documentation. The customer service "Steven" told us that there was not such a documentation. Further, they did not know who is the merchant or processor nor what services these merchant provide! 


The bottome line is they did not contact the processor, who made 25 charges in one week after I called and reported I did not authorize anything from them, or anyone else. They were allowed to make 22 more charges after that.

I was then transferred to his supervisor who possible is able to response to my request. The supervisor informed us that nothing they could do.

In the meantime, I will contact the Federal Trading commission to report this bank!

I used to be with WAMU but when chase took them over I had nothing but problems with them. That is pure BS they cannot do anything about your situation. I would close the account after you get your money back and go to another bank but 1st I would tell the branch manager that you will close this account with them and go else were.

After the BS I had with Chase I closed my account with them and went to another bank.