jpay.com Took my money and said my card company is holding it. Internet

On 8/28 I put a charge through on Jpay.com to put money into an inmate's account. The charge seemed to go through fine and said it was successful.

On 8/30 (today) I decided to check the status of it and found that is said "successful" and then status "cancel". I called Jpay and they said it was cancelled by my card company because it could not be verified. She said she would fax a release to my card company to release the funds. She then hung up on me before I could even get her name.

I called my card company and they said it was not true, the funds were already taken out of my account by Jpay. I called Jpay back and spoke with Sylvia. She said a supervisor called my card company and they would be faxing over the release form right then and I should see the credit within 30 mins. I wanted 30 mins and called my card company again - they said this was not true. Again they said the transaction was settled and it was not pending so faxing a release would do nothing.

Once again I called Jpay and spoke w/ Karen x6021. At first she tried to tell me the same thing the others had - that MY card company was holding the money. I told her that I would be filing a BBB complaint, and dispute the charge if I have to. She put me on hold and came back with a new story, this time claiming she would issue a credit. She first said 5-7 business days, I threatened again with the BBB and the State of Florida. She said if I did not see the credit in a day or two to call her. I have very little confidence since I have been lied to every time I call.