Report: #935048

Complaint Review:

  • Submitted: Thu, August 30, 2012
  • Updated: Tue, September 04, 2012
  • Reported By: FrancineR76 — Brooksville Florida United States of America

    United States of America Took my money and said my card company is holding it. Internet

*UPDATE Employee: Issue Resolved

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On 8/28 I put a charge through on to put money into an inmate's account. The charge seemed to go through fine and said it was successful.

On 8/30 (today) I decided to check the status of it and found that is said "successful" and then status "cancel". I called Jpay and they said it was cancelled by my card company because it could not be verified. She said she would fax a release to my card company to release the funds. She then hung up on me before I could even get her name.

I called my card company and they said it was not true, the funds were already taken out of my account by Jpay. I called Jpay back and spoke with Sylvia. She said a supervisor called my card company and they would be faxing over the release form right then and I should see the credit within 30 mins. I wanted 30 mins and called my card company again - they said this was not true. Again they said the transaction was settled and it was not pending so faxing a release would do nothing.

Once again I called Jpay and spoke w/ Karen x6021. At first she tried to tell me the same thing the others had - that MY card company was holding the money. I told her that I would be filing a BBB complaint, and dispute the charge if I have to. She put me on hold and came back with a new story, this time claiming she would issue a credit. She first said 5-7 business days, I threatened again with the BBB and the State of Florida. She said if I did not see the credit in a day or two to call her. I have very little confidence since I have been lied to every time I call.

This report was posted on Ripoff Report on 08/30/2012 06:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Issue Resolved

AUTHOR: JPay Compliance - (United States of America)

This tranasaction was inadvertently cancelled as a result of a fraud check JPay performs to verify the identity of our depositors. For every one legitimate transaction cancelled, JPay prevents 5-7 fraudulent charges from going through. The customer's money has since been refunded.

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