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Report: #1282442

Complaint Review: JR Auto Protect - Nationwide

  • Submitted:
  • Updated:
  • Reported By: nothappycustomer — Texas United States of America
  • JR Auto Protect Nationwide USA

JR Auto Protect RIP OFF COMPANY LIE TO NOT HONOUR WARRANTY!!! Imperial Missouri

*Author of original report: TOTAL LIE

*REBUTTAL Owner of company: Not Accurate

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I asked many questions before I purchased it I was told it covered everything on my vehicle. I even asked about issues to the motor and was told it was covered. I called to file a claim and explained to them what problem possible head gasket the guy told me it was covered no problem they had it towed to the shop to be repaired by their wrecker k&k. GUy told me to have shop call him back and they would go from therr with repairs. Shop tried to call the 888 number back within 45mins to hour and kept being busy. so I had to call alternate number and come to find out they claimed phone lines were down where ever the line was going so had to call a different number and I don't know who the lady at the shop spoke to at that number but they denied it waste of my day and time.

Was not able to get back in contact with the guy who okay the repair and setup the tow. According to these rip off companies you are paying for a warranty on vehicle that is not ever going to cover anything on your vehicle cause they want to holler wear and tear or some other excuse to not pay for repairs. In order for parts of a vehicle to go out there will be issues you have to run into for them to go out. I was told and assumed that I ran my vehicle hot and it was already running hot before this happened which is not the case.

If you in traffic on a highway and the temp goes up these people expect for you to stop in the middle of the highway and shut your vehicle down just to stop it from overheating there are cases like this you can not avoid and then the guy was literally arguing me down and trying to tell me what I did to my car when he admitted he was not even there but his reasoning over powered what I was telling him. It makes no sense to pay for a warranty when everything they say is covered turns out to be a lie and you still have to come out your pocket to fix it. This is a scam. I keep my car well maintenanced all my oil changes on schedule new tires every year even when they still seem to have tread on them for more miles to go.

I was told nothing on the motor is covered if it runs hot okay so how do you expect to cover the motor if it does not run into an issue they are banking on part's malfunction or parts never going out at all so they want have to pay for nothing. They don't expect problems to arise they expect for your vehicle to stay in good shape and they take your money and you pay for a warranty you will never get to use and you paying for your own repairs regardless if its covered but they will find some small nip or reason to deny. Makes no sense at all a warranty is suppose to keep you covered if anything goes wrong with your vehicle. Buyer beware. To this day my car is still down paying for a useless warranty that money I could of had saved to have my car repaired from running into a situation I had no control over.

Warranty is a waste of time and money receieving a prorated amount back for what when you have not repaired nothing on the vehicle at all and there is only 1 claim is indeed a rip off. I am paying for a warranty that I can not use and still have to pay the warranty and someone to fix my vehicle on top of it all and now you can keep my money and I still have to pay for my own repairs? it's unbelievable to me the unscrupulous people will take advantage of people who try to get warranties to help protect their car so they want have to worry about last minute financial issues that can arise when they need their vehicle repaired. Total RIP OFF. Their thoughts and answers is the last say so no matter what you or the repair shop tells them its either their way or no way. You are basically giving them free money in their pocket and they can decide on what they want to cover and what they don't want to cover.

On top of all this now they are trying to claim I drove my car to the repair shop which melted components on my motor and I did not have it towed in so now I neglected my car. REally another lie so they want have to give me all my premiums back. Indeed I have proof it was towed in to the shop and no one at the shop never torn it apart to see what the true problem not did the reapir shop tell me anything about compnents melted really the lies they try to find to not give you all your money back is crazy. Another shop took it apart and turns out to be the radiator not head gasket which tells me this warranty is a total RIP OFF!! SCAM!!! I want all my premiums back. Pay them for what to tell you they not going to cover your covered part and still keep your money.DONT BUY A WARRANTY UR BETTER OFF SAVING THIS MONEY TO SIDe and keeping it yourself to pay for your repairs.

This report was posted on Ripoff Report on 01/26/2016 07:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jr-auto-protect/nationwide/jr-auto-protect-rip-off-company-lie-to-not-honour-warranty-imperial-missouri-1282442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

TOTAL LIE

AUTHOR: - ()

POSTED: Monday, February 01, 2016

NO ONE AT THIS COMPANY NOT AT JK TOLD ME ANYTHING ABOUT i ABUSED MY VEHICLE. I DONT KNOW WHERE THIS COMPANY GETTING THIS INFORMATION FROM. HAD THIS WARRANTY COMPANY TOLD ME THIS IS WHAT JK TOLD THEM I COULD OF TAKING UP THIS LIE WITH THE OWNER OF JK AND GM. NOTHING ON MY MOTOR WAS MELTED MY MOTOR DID NOT CATCH ON FIRE NOR OVERHEAT TO THAT POINT ONLY PROBALEM WAS MY RADIATOR SO THIS LIE. COULD OF BEEN TAKING CARE OF ON THE FRONT END SOON AS IT WAS TOLD TO THIS WARRANTY COMPANY IF IT WAS TOLD TO THEM. THIS IS SOME VERY IMPORTANT INFORMATION THAT I SHOULD OF BEEN TOLD WHEN I CALLED JR PROTECT BACK TO DISCUSS WHY MY CLAIM WAS DENIED. THEY NEVER SAID ANYTHING ABOUT THIS TO ME. I DO HAVE A SERVICE REPORT FROM THIS WARRANTY COMPANY ROAD SIDE ASSISTANCE WHICH TOWED MY VEHICLE TO JK AND HAD TO PULL INTO THE FENCE TO DROP IT OFF. I HAVE WITNESS FROM JK, MY SISTER AND MANY NEIGHBORS WHO WERE OUTSIDE WHEN THE K&K TOW TRUCK PULLED UP AND ALSO MY HUSBAND AND ANOTHER MECHANIC FROM ANOTHER SHOP THAT LOOKED AT MY VEHICLE AS WELL BEFORE IT WAS TOWED TO JK AND AFTER IT WAS TOWED BACK TO MY HOME. THE ADVISOR LADY WHO TOLD THE DRIVER TO GO THRU THE GATE TO DROP IT OFF IN THE BACK ALSO WITNESSED IT I WALKED INTO THE SERVICE DEPARTMENT WITH THE DRIVER OF THE TOW TRUCK.

BEING LIED ABOUT THE NATURE OF MY VEHICLE IS AN ISSUE THAT THIS WARRANTY COMPANY SHOULD OF TOLD ME WHEN I CALLED THEM TO SEE WHY THEY DENIED MY CLAIM. GUY ONLY TOLD ME IT WAS HEAD GASKET WHICK JK TOLD THEM IT WAS AND CAUSE NOTHING ON THE MOTOR IS COVERED IF IT RUNS HOT. NOW ALL OF A SUDDEN THE WHOLE STORY HAS CHANGED TO SOMETHING I HAVE NEVER HEARD OF OR WAS NEVER TOLD. I WILL BE CONTACTING THE OWNER OF JK TO FIND OUT WHAT THE TRUTH BEHIND THIS REALLY IS I AM NOT PAYING FOR WARRANTY GIVING AWAY MY MONEY AND JK OR WARRANTY COMPANY LIE SO THEY WANT HAVE TO SERVICE MY VEHICLE. SO WHOEVER IS LIEING THR TRUTH WILL COME OUT I HAVE ALL MY PAPERWORK FROM THE TOW COMPNAY THIS WARRANTY PAID FOR AND JK WHAT THEY SAID WAS WRONG WITH MY VEHICLE. MY VEHICLE WAS NEVER TORN APART SO THE TRUE DIAGNOSIS WAS A LIE AS WELL I DID NOT HAVE TO CHANGE ANYTHING ON MY MOTOR BUT RADIATOR NO HEAD CRACK NOT HAD TO BUY ANOTHER MOTOR OR BLOCK NOTHING THAT SERIOUS. IF THIS WARRANTY COMPANY HAS THIS INFORMATION I NEED TO KNOW HOW CAN i GET A COPY OF IT TO BRING TO THE OWNER OF JK SO WE CAN GET TO THE BOTTOM OF THIS SITUATION. 

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#1 REBUTTAL Owner of company

Not Accurate

AUTHOR: JR AUTO - (USA)

POSTED: Wednesday, January 27, 2016

First off, our company is A+ rated by the BBB and this is the first bad review, to my knowledge, that has been posted.

There is many untrue and non accurate statements made in the customer's complaint. Also, please advise we are a sales office and not the warranty company who makes the decisions and pays the claims out. Her policy is through Enterprise Financial Group located in Irving Texas and is the company who has denied her claim, NOT US.

Please read our response below and I think you will be able to determine what is REALLY going on here:

Customer contacted us on 11/19/2014 to purchase a policy. We reviewed detailed options with her on the phone, emailed the policy, and spent 40 minutes with her reviewing the coverage. After she was satisfied with reading and reviewing the policy she purchased the highest level of coverage available for her 7-year-old vehicle with over 123,000 miles.

 The customer took her vehicle into the Chevrolet dealer (JK Chevrolet). Per administration, the dealer reported to the claims department that the vehicle was abused by being driven well past the point of overheating causing melting of engine components.  Had the customer taken advantage of the free roadside and towing service included with her policy instead of ignoring the vehicles on board diagnostics and warning lights, the outcome may have been different. Unfortunately, the contract states abuse and neglect are non-covered conditions caused by the vehicle operator, not failure of any vehicle part. When a vehicle's warning lights come on, it is the owners responsibility to pull safely off the road and shut the car off, not keep driving it until the engine gets so hot it melts the components of the motor. This is no different a scenario than if an Oil light, ABS light, or any other light comes on notifying the operator or possible danger and is also the same recommendation found in the owner's manual of the vehicle.

We have already cancelled and refunded the customer on 01/08/16 prior to this complaint even being made.

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