JSM Computers Misleading Warranty, Defective Product Okalahoma City Oklahoma

My Wife purchased a dual monitor[fully referbished] Dell system. It worked great upon arrival, the problem was that one of the monitors was constantly had a "Purple"  hue. I tried every change in setting. No Avail! I tried Software/Windows settings..Same. Switched plugs, same monitor. I called them and reported my trouble.

They said they will send a replacement cord, I informed them that I had already tried switching. They emailed a fully paid shipping form, and promised a equal model/working monitor. I give them time to do so, and I will post outcome, I think they will stick to thier word. I have dealt with bad companies on-line before, and know appropriate actions. CD

Like most companies we must put a cap on the Warranty period but we try to give an extended period just in case there is an issue.  Used electronics normally comes with just a 30 day warranty, even eBay and Amazon states that.  We go beyond and offer 90 days or 3 times above the standard practice.  If a customer doesn't make any contact with-in that time frame we do stand firm on our policy.  Any major retail outlet (Wal-Mart, Target, Best Buy, etc.) you will get the same policy, after x-days they will not take an item back.

All our items go through multiple tests and are fully inspected before it’s signed off by a trained technician.  We do this to ensure there won't be issues as returns are costly. We have to cap a Warranty at some point and by giving three times the amount we believe that is beyond fair.