JT Renovations, LLC Gene Dunn Continuous Guttering, Inc. Will not honor their Lifetime Service Agreement on power tools Cambridge, Ohio

I purchased a Ridgid 24v Drill several years ago and payed a high dollar to obtain the Lifetime service Agreement, which was obtained when the tool was registered  on-line as detailed in the paperwork.

Ridgid will no longer honor the agreement stating that they have no record of my registration.

Due to a computer crash, I no longer have the LSA on record.

They do, however, acknowledge that the drill has already undergone 1 repair, which they claim was a courtesy.

The repair center informed me that they get 3-4 rejections per week from Ridgid on customers who are in similar situations.  This has begun around the first of the year, 2011.

After the insinuation that I was a liar, I politely hung up.  I am certain that I will never buy another Ridgid product and am researching what other companies they own.  (Milwaukee, Ryobi, etc.)