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Report: #349701

Complaint Review: Jubilee Academy - Chicago Illinois

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  • Reported By: Montgomery Illinois
  • Author Confirmed What's this?
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  • Jubilee Academy 446 N. Wells Box 331 Chicago, Illinois U.S.A.

Jubilee Academy - Learning By Grace - Morningstar Academy - Radio Grace Terrible Curriculum Terrible Customer Service Way too expensive Terrible Records Keeping Practices Over all just a Horrible waste of time money and effort Chicago Illinois

*Consumer Comment: On the not that I was wrong in my approach

*Consumer Comment: Continued Warning

*Consumer Suggestion: Is anybody listening to themselves?

*Author of original report: Jubilee A Scam of Scams BEWARE!

*Author of original report: Jubilee A Scam of Scams BEWARE!

*Author of original report: Jubilee A Scam of Scams BEWARE!

*UPDATE EX-employee responds: The insanity has got to end!

*Author of original report: Ex Employee Admits to Jubilee and Learning By Gracing Being Horrid Company

*UPDATE EX-employee responds: Rebuttal to your exchange with Ms. Jones

*UPDATE EX-employee responds: Rebuttal to your exchange with Ms. Jones

*UPDATE EX-employee responds: Rebuttal to your exchange with Ms. Jones

*UPDATE EX-employee responds: Rebuttal to your exchange with Ms. Jones

*UPDATE EX-employee responds: You probably did have a bad experience, but not with Ms. Jones!

*UPDATE EX-employee responds: You probably did have a bad experience, but not with Ms. Jones!

*UPDATE EX-employee responds: You probably did have a bad experience, but not with Ms. Jones!

*UPDATE EX-employee responds: You probably did have a bad experience, but not with Ms. Jones!

*Author of original report: More Unhappy Jubilee Customers

*REBUTTAL Individual responds: Laughing once again

*Consumer Comment: Unqualified for Home Schooling

*UPDATE EX-employee responds: Really?

*Author of original report: Closing Statements

*UPDATE EX-employee responds: In response to the your claim of terrible customer service....

*Author of original report: Funny FACT

*Author of original report: Jubilee Threatens legal actions when consume tells the truth

*Author of original report: Okay Let's Correct the Amazingly Misleading information in Jubilee's Rebutal

*Author of original report: Email sent to me by a consumer

*Author of original report: SEE! Jubilee's records don't even know who I am!!!! Hysterical!

*Author of original report: SEE! Jubilee's records don't even know who I am!!!! Hysterical!

*Author of original report: SEE! Jubilee's records don't even know who I am!!!! Hysterical!

*Author of original report: SEE! Jubilee's records don't even know who I am!!!! Hysterical!

*UPDATE Employee: Response to Kathy Perkins False Report

*Author of original report: Update #1

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I homeschool my young children and thought I'd try an online option so that my records would be kept meticulously and thorough to prove my child's quality education at home. I THOUGHT that is what I was getting when I enrolled in Jubilee Academy.

Please, if you are thinking about using this online curriculum for your children at your home school, PLEASE DON'T DO IT! Take my mistake and learn from it. You will save TONS of money, time, and emotional and mental stress if you just totally avoid this scam of an online home school curriculum. Alpha Omega, Switched On School House is an excellent option and I do believe Alpha Omega will be offering an online option if you prefer that over installing software on your computer. VERY solid curriculum, error free, professional, and excellent customer service. Avoid, Jubiless, Learning By Grace, Grace Academy, Morningstar Academny and any other names this scam of a company likes to give itself to avoid being detected.

Avoid these scam artists at ALL costs!!!! The curriculum is FULL of errors, the servers go down daily and obstructed learning and your personal scedules, the curriculum is so absolutely basic and unprofessionally put together that I can't believe that Mimi Rothschild even would be willing to put her name on this sorry excuse for curriculum. YOu cannot SEE the curriculum in its entirety before you enroll!!! They only give the curriculum in bits and pieces, claiming that they are protecting themselves from people copy/pasting the curriculum and then asking for a refund!!! OMG! If people were actually able to SEE the curriculum and how horrible it is, they wouldn't WANT to copy/paste it or use it in ANY way!!!! Basically what they do is give a one or two paragraph spew of what they claim is the lesson of the day and then they provide links to Web Sites (totally unaffiliated with the companies curriculum) which honestly are FREE to the PUBLIC!!!! Some are, yes, available to parents for a small one time annual fee, but I could have just paid all the fees for these web sites and saved hundreds of dollars!!!!

This curriculum is SO bad, I ended up switching to Switched On School House mid year even though I paid $1000 for the Jubilee CRAP! I knew I wouldn't get my money back because you NEVER get to actually talk to a live manager unless you take an hour demanding it on the phone. The curriculum is not only riddled with typos and out right errors in knowledge but is also incomplete, and NOT at all at grade level. There is NO instruction given. It is basically a work book page telling the kids what to do (ex: giving them 10 story problems to work but NEVER giving any instruction as to how to solve the problems!!!!! In other words NO lessons!!!! Just work book work! The parent is expected to teach the lessons (i.e. come up with the instruction) but aren't given the work book pages in advance to prepare lesson plans. HOnestly, I don't have TIME to create lesson plans!!!! That why I paid $1000 to Jubilee and that is what they CLAIMED they were providing!!!! Laughable! I have printed worksheets to provide to anyone to see the curriculum and to prove what I am talking about. I could go on and on about more problems but after just spending over an hour on the phone with them arguing to get my child's records and not getting what I paid for I am just tired. I am worn out and I have to go to my daughter's gymnastics class. I'll write more if anyone wants more details.

Kathy
Montgomery, Illinois
U.S.A.

This report was posted on Ripoff Report on 07/10/2008 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jubilee-academy/chicago-illinois-60610/jubilee-academy-learning-by-grace-morningstar-academy-radio-grace-terrible-curricul-349701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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31Consumer
1Employee/Owner

#32 Consumer Comment

On the not that I was wrong in my approach

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, February 15, 2010

I will admit to being VERY angry.  Anger is NOT a sin.  We are encouraged to not sin in our anger.  Telling the truth and wanting justice and defending my child's right to her 2nd grade school work is NOT sinning.  If at any point you think you could have done a better job I wish you the same experience I had with this horrible company and we'll see how even tempered you will be. If you are with Jubilee now I feel sorry for your child or children who are getting ripped off of their education.  I would challenge you to provide copies of the lessons your children are using and let us all see the "quality" education they are receiving.  If Jubilee has improved I will be shocked but I will state so if I see improvement from whatI experienced.  Please show proof like I have offered that you are indeed a happy customer.  I just don't believe any serious home schooler would think the lessons are quality.  Please show the world the curriculum Jubilee hides from their customers. 

AOP is NOT below grade level I'd like to add.  At any home school convention one can see the entire school year's curriculum, lesson plans, and work books to prove this.  They do introduce things such as multiplication at a later time than at the end of 2nd grade but they do provide a thorough education if you stick with AOP consistantly. Where AOP is not good is that if you do change to another curriculum like ABEKA or CLE you will be behind them but again if you stick with AOP your child will get a whole education.  This is NOT true of Jubilee AT ALL and there is no way to even get a week's lessons in advance to know what lessons your child will have the next week!  How can anyone be that trusting of anyone with their kid's education?  I'll say it again, there were NO lessons offered and if there was any sort of instruction it was very minimal and disorganized. Again I will send copied of the lessons to anyone requesting them. 

Everything I said about Jubilee is the truth and if you are happy there I will pray for your children's education.  Hey, some people "un-school" and don't use formal curriculum at all. If that is your choice to "un-school" then yes, if you want to pay $1000 to "un-school" be my guest.  I pay, for all three kids, under $1000, WAY under $1000, for Christian Light Education curriculum now. I switched from AOP due to the fact that CLE is designed to get kids into college level courses by their Senior year and sometimes Junior year in HS.  We worked through a summer to catch up to CLE and are VERY happy.  It is Excellent curriculum as well at, again, a fraction of the cost and I have ALL my records neatly available to anyone questioning the success of my teaching and my children's learning.

Tomorrow we are going to a Valentines Day party!  Yes, after the holiday but cool the Valentines are 50% off today!!! LOL

Too all! I wish you peace and happiness in your home school venture.

Kathy

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#31 Consumer Comment

Continued Warning

AUTHOR: Kathy - (U.S.A.)

POSTED: Sunday, February 14, 2010

I am amazed that anyone could be happy with the horrbile curriculum offered by Jubilee.  I think your comments about me not giving the representatives time to respond are baseless opinion.  Please read the chat I posted and you will see how I was literally reduced to begging as I patiently requested over and again my reasonable requests.  That chat is an example of exactly how every conversation with these people went.  NO where!

I had righteous anger with this company and will NEVER recommend this company to any home schooler.  Buyer Beware!

My kids just took standardized tests and ALL are above grade level!!!  YEAH!  That speaks for itself!  Also, they are excellent competitive swimmers, one an upcoming English saddle horse back rider, one an excellent clarinet player who performs in concert and in marching band, both are in 4-H and have received countless awards for excellence and citizenship, and my kindergarten son is starting in football this year!!!  Bravo to our Home School!

Oh....we are using CLE now.  Even better than AOP.  Excellent!

Kathy

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#30 Consumer Suggestion

Is anybody listening to themselves?

AUTHOR: LoveMyDD - (USA)

POSTED: Wednesday, December 23, 2009

Oh my goodness!  Is anybody listening to themselves here?  Everybody is *so* up in arms that they aren't taking a breath!

Years ago I worked online and was taught "smile from the wrists down."  Of course, it's different on the phone.  You have to "smile in your VOICE," even if you're sending "pounding" signals with your hands! LOL

Obviously, this was a bad situation that was handled even worse - on BOTH sides.  

Before I state where the CSR went wrong, Kathy, I want to mention where you went wrong.  Just as the second CSR wrote, you won't calm down enough for people to truly sympathize with you.  Your hot-headed temper is shining through so badly, others don't know what to think.  At first, people feel terrible for what happened in your situation, but as soon as someone rebuttled, you should have shown calmness and sincerity in your post, not more vengeance.   This gives the reader a chance to look at the situation logically.  And for that person to state that you aren't a good teacher because you have a bad temper is jumping the gun, because maybe you aren't normally like this; maybe you were just incredibly frustrated because you were first charged too much, then you found that your lessons, once further into the sessions, were undesirable, followed by their lack of sympathy when you missed the due date.  (I've definitely had similar issues, but the companies have been willing to help me, much better than you were treated.)  That said, just because we are allowed to teach, does not make us a good teacher.  In the same way, there was a research done about the teachers with really good educations compared to those teacher assistants and teachers with very little education.  They found that, on average, the ones with less education were more effective!  The teacher I despised the most had a doctorate degree.  She graded things totally based on her opinion, not the author's beliefs (Literature).  Horrid teacher.  Just horrid.  However, that was a low blow, accusing you of being a bad teacher/mom, when that was not the issue.

And don't get me wrong, Kathy AND reps: to be charged $1,000 even once extra time is totally unacceptable!  The company should have *immediately* contacted the bank, so that the bank charges could be deleted by the bank (which, by the way, the bank has the option to do, once they know it isn't their bank client's fault), let alone an immediate return of the money, and research done to prevent this from re-occuring.  Outrageously terrible!  Had that happened to my bank, I would have lost everything!

That being said, this conversation NEVER should have gotten so far.  The fact that the customer was behind and seriously needed just enough time to print, the customer service rep should have been EMPOWERED to help her.  Employee empowerment is very important in these times.  This could have been handled in several ways:

1) As was done (per Kathy's notes), the CSR should have explained that, once June 30 hits, the only possible way to get these records is to send for transcripts, which is -- what?  $40?  The CSR never gave her the amount.  Kathy *did* ask; the answer was either ignored, OR Kathy simply didn't give the CSR enough breathing room for her to recognize that she was being asked a question, and the CSR should have said, "One moment, please, while I get you that information."

2)  If there was *any* way possible, the fee should have been waived (there was no make-up work needed), and Kathy should have been allowed, one time only, to access the student's records.  Most online services offer such a possibility. 

3) If there truly was no way to have this happen, the company should have waived the transcript fee, and been willing to send the transcripts "this one time" for free.  The company would not have been out that much money, Kathy probably would not be quite as upset (would you, Kathy?), and it would have been one single kindness Jubilee could have offered, considering all the issues that had already transpired.  Meanwhile, Jubilee could offer any type of assistance needed to protect her from social services, until the transcripts arrived.

I am currently a member of Jubilee, and I know there are some small glitches, BUT Kathy, before you say anything about that, know that ALL companies are like that, SOS included!  (Some say that SOS is not grade-level, either, for example.)  I am concerned that I have bugged the CSRs way too much, but their patience has been overwhelmingly awesome.  I can tell that they are very busy handling other calls, but their response has always been sweet.  If your report, Kathy, has helped contribute to the improvement, thank you!  I know that this is a newer school, and all new companies have difficulties in the beginning.  (But let them charge me an extra $1,000 and I'll be the next one on here, blowing my top! LOL!)

I'm curious if the ex-employees of Jubilee agree that they should have been empowered to, in the very least, waive the fee, so that Kathy's homeschooling would have been covered.  Then again, I get the feeling that she might would have paid the transcript fee (though not happily), if she'd been offered the price.

For this to have continued on so long, though, it simply is not healthy.  Love, patience, and grace needs to be spread on all sides here.  Please recognize that things could have been better on both sides, and both sides need to learn some lesson here:  Jubilee needs better employee empowerment policies, and Kathy needs to learn to slow down and let the CSR have time to figure things out.  Between the two, some very good Godly lessons may be learned.

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#29 Author of original report

Jubilee A Scam of Scams BEWARE!

AUTHOR: Kathy - (U.S.A.)

POSTED: Sunday, December 28, 2008

I appreciate all the commentary of the ex-employees of this scam of a company who have confessed to their terrible experience as employees of Jubilee. I accept their explaination of their terrible experience as employees as a sort of indirect apology to me for the horrible and downright Un-Christian treatment I was subjected to as a result of my regretful decision to put my trust into this company.

I've said all I have to say about how horrible Jubilee is (and of course all of the aliases they go under) and I won't bother to ellaborate further on the truth of my horrible experience with the customer service and with the curriculum itself. The company just doesn't deliver what it promises on ANY level. It makes sense that I would be treated poorly by people who were treated poorly. I understand that though I don't condone it. I also forgive the terrible treatment Ms. Jones. May the Lord Bless You in this New Year!

Alpha Omega continues to be a HUGE blessing in our school this year. Switched on School House is just awesome! The technical support is outstanding and I am VERY happy as are my children. We are learning A LOT this year and have thankfully given all the Praise to our Lord and Savior Jesus Christ!

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#28 Author of original report

Jubilee A Scam of Scams BEWARE!

AUTHOR: Kathy - (U.S.A.)

POSTED: Sunday, December 28, 2008

I appreciate all the commentary of the ex-employees of this scam of a company who have confessed to their terrible experience as employees of Jubilee. I accept their explaination of their terrible experience as employees as a sort of indirect apology to me for the horrible and downright Un-Christian treatment I was subjected to as a result of my regretful decision to put my trust into this company.

I've said all I have to say about how horrible Jubilee is (and of course all of the aliases they go under) and I won't bother to ellaborate further on the truth of my horrible experience with the customer service and with the curriculum itself. The company just doesn't deliver what it promises on ANY level. It makes sense that I would be treated poorly by people who were treated poorly. I understand that though I don't condone it. I also forgive the terrible treatment Ms. Jones. May the Lord Bless You in this New Year!

Alpha Omega continues to be a HUGE blessing in our school this year. Switched on School House is just awesome! The technical support is outstanding and I am VERY happy as are my children. We are learning A LOT this year and have thankfully given all the Praise to our Lord and Savior Jesus Christ!

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#27 Author of original report

Jubilee A Scam of Scams BEWARE!

AUTHOR: Kathy - (U.S.A.)

POSTED: Sunday, December 28, 2008

I appreciate all the commentary of the ex-employees of this scam of a company who have confessed to their terrible experience as employees of Jubilee. I accept their explaination of their terrible experience as employees as a sort of indirect apology to me for the horrible and downright Un-Christian treatment I was subjected to as a result of my regretful decision to put my trust into this company.

I've said all I have to say about how horrible Jubilee is (and of course all of the aliases they go under) and I won't bother to ellaborate further on the truth of my horrible experience with the customer service and with the curriculum itself. The company just doesn't deliver what it promises on ANY level. It makes sense that I would be treated poorly by people who were treated poorly. I understand that though I don't condone it. I also forgive the terrible treatment Ms. Jones. May the Lord Bless You in this New Year!

Alpha Omega continues to be a HUGE blessing in our school this year. Switched on School House is just awesome! The technical support is outstanding and I am VERY happy as are my children. We are learning A LOT this year and have thankfully given all the Praise to our Lord and Savior Jesus Christ!

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#26 UPDATE EX-employee responds

The insanity has got to end!

AUTHOR: Illadelphiajones - (U.S.A.)

POSTED: Sunday, October 26, 2008

It is obvious at this point in the posting scheme of things that Kathy just doesn't get it..... and by "it" I'm referring to the point of my having posted. Let me stress once again that I attempted to contact Ms. P via the email address that she provided to the site prior to airing the business of our conversation whilst I was employed at Jubilee. She promptly marked it as spam, so I posted it here where she was sure to see it. What she still doesn't get is that she is spending more time trying to still link me with Jubilee than dealing with Jubilee themselves.

I was employed at Jubilee long enough to see and hear the daily goings ons and there long enough to research the massive posts on the internet that discredited Jubilee, its founders and all associated academies. What I ask anyone reading to do, is to put themselves in my shoes for a moment and I will gladly get into what I mean.

If anyone who read the exchange followed it, you will see that I never argued against anything but Ms. P's claims of terrible customer service? Hmmmm... why is that? It's because that is the only thing that I was personally a part of AND because as my former co-worker posted, her other complaints were more than likely valid. From the consumer's side, if I were taking up for Jubilee in some ridiculous attempt to defend them, don't you think I would have addressed all your claims of the dastardly things that occurred? Wouldn't it be strange to be in cahoots with them yet only stick up for myself? Its because I was never in cahoots with them to post against Ms. P and chose what I said of my own free will. The light that I can shed on the situation however, has been greatly overshadowed by Ms. P's need to lash out and attack me instead of who her beef is really with.

Now, any educated, normal person should not have a hard time understanding what I have to say next. Many who have been known to speak out against what they felt were injustices or foul occurrences at Jubilee have been silenced, either through the sites they have posted on being shut down, or through litigation. I am not a legal expert and have no idea what could be taken out of what I say and used against me in a court of law. Simply put, I did not go into specifics about anything having to do with validating Ms. P complaints about Jubilee without potentially placing myself at risk for being attacked legally, verbally or otherwise by anyone form Jubilee who wouldn't like what I had to say. I believe alot of employees there signed some sort of confidentiality agreement, however, I do not recall placing my signature on one, but just to be safe, I will not outright state anything I feel could be used against me, but will instead give you my side of things in the least attcking way possible.

To Ms. P I ask that she look past whatever she has created about me in her head and actually see why I posted to her and not in defense of Jubilee. Ms. P, do you know what it feels like to work through a Philadelphia winter everyday in your place of work without heat? To have to wear gloves with the fingers cut out to type? To have your coat on all day and layers of clothing so that you won't freeze while you attempt to make a living. Also, do you know what it feeld like to finally get heat, but ironically by the time it was provided, it was warm outside? Thats just one of the things that I can say I experienced.

Or, Ms. P, do you know what it feels like to genuinely like to talk to people yet have to not only talk to them on the phone but simultaneous to that, talk to them over internet chat? If I recall correctly, you spoke to member's services reps on the phone as well as on the chat but were you aware that sometimes while you spoke to a rep on the phone, they were also engaged in 1 or more internet chats? Even the best of multi-taskers will have a difficult time when they are having more than one converstaion at a time. Oh and by the way, can you fathom the reason for the impossible hold times being that there were probably between 3 to 6 people to take phone calls? I'm guessing you couldn't and I don't blame you as you weren't there. Why would anyone assume any of those things when it came down to an online learning environment for their child? Why would you assume it was improperly staffed, therefore accounting for you to have to hold forever to actually speak to a live person? As I have stated, I did not and do not want to place myself up as some sort of sacrifice in terms of speaking my mind only to be served up as fodder for some sort lawsuit against me.

In short, I'm asking you to see that the fact that I did not fight you on the other claims against Jubilee should speak volumes to you. What I did was stick up for my department. A department of overworked, underappreciated people whom I can honestly say I am glad to have met. The best thing that came out of my employment with Jubilee were the friends I made as we all bounded together, day after day to tackle the impossible tasks ahead of us.

I decided to contact you on the post you written after a former co-worker of mine brought to my attention that you had posted on this site as she was there that one time I spoke with you and remembered what an ordeal it was. She told me knowing that it would be of interest to me to see the remarks of someone I actually dealt with unlike the many many posts I and other former employees have encountered either while still emploed at Jubilee, or afterward. I can't imagine you undestanding what it felt like to work for a company that was constantly attacked on homeschooling sites, making you wonder if it was a mistake to even be there based on the accusations flying around on the web. I also imagine you don't know what it feels like to have to stay on at the company being accused, even after you are pretty sure there may be even a smidgen of truth to the accusations on the net and after witnessing practices and behavior that disappointed and shocked you. I lived a story like that. I had to deal with it. There is so much more I want to get out but want to do so without the fear of being attacked by Jubilee for speaking up. In essence, for all I know, I could have already said too much.

Period, point, blank Ms. P, use your deductive reasoning here. If it was my aim to defend Jubilee and this was all a big conspiracy, how come I didn't take the time out to defend all your claims? How come I only stuck to what occurred betwixt you and I? The reason is simple. I appreciate the fact that in the ever fledgling economy I had a job when so many others didn't and don't BUT things occurred at Jubilee that made my stomach turn and the things of which I am referring don't even have anything to do with what you mentioned though what you stated was only the tip of the iceberg. I could no longer stand to be there- mentally, emotionally, morally and physically. It took me 4 months to find the perfect new position for myself that would not pay less than Jubilee and to be very honest with the world, even after "escaping" the terrible environment of the academy, at my new wonderful job, I spent the first 3 months feeling like a recently liberated prisoner of war, with full on post traumatic stress disorder.

Perhaps for a while when I was actually employes at Jubilee I experienced a form of Stockholm syndrome and bonded a bit with my "captors", but not once I left. You may never fully understand what I went through in reading the brief synopsis posted here, but if you could seperate me from the beast which is Jubilee, you would see that anyone who would take the time out of their day to even respond to you to defend the customer service, obviously has a reason for doing so. That reason is that the customer service department held some of the most wonderfully kind, hardworking people I've ever met whose only mistake was accepting a job at a place that turned out not to have their best interest at heart. I defended myself and those reps and I will not apologize for that. I do, however, apologize if you or anyone else got the impression that I wrote what I did on behalf, in conjunction or for Jubilee as nothing could be furth$er from the truth.

Lastly, I just want to state that venting, as I did about my experience with you, was the very thing that alloiwed me to close the final chapter of my Jubilee/Learning By Grace experience. I am very glad to have gotten the place, my experiences there and all the negativity out of my system. I am free! And Ms. P, you may not understand nor benefit from the last part of this post, but I must say that it is a joy to once again have confidence in my work and not feel as if I am the only hope at the company I work for to allow customers to be handled fairly and courteously. You have stated a lot of falsehoods about me and it will be up to God to forgive you ultimately but I just wanted you to know that I too forgive you for as Jesus said you "know not what you do". I was one of the last honest and caring csr's to work there and even though you seem to feel you got a raw deal being helped by me, if you only knew that there was no one else even willing to actually listen to and not avoid you, or hang up on you, you would change your opinion.

Signed,

Ms Jones
better known as
a former employee elated to actually have direct deposit again, peace of mind and the joy of being employed somewhere she doesn't have to worry about her check clearing from.

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#25 Author of original report

Ex Employee Admits to Jubilee and Learning By Gracing Being Horrid Company

AUTHOR: Kathy - (U.S.A.)

POSTED: Wednesday, October 15, 2008

Thank You for posting your comments about the this horrid company. I gladly accept your post and all you had to say about this scam of a company and your acknowledgement of how horrible this company is. Now it makes sense why I was so unhappy with the service and product....the internal workings are the same. The apple doesn't fall far from the tree.

My response to Ms. Jones stands. My words about her only were printed her as a result of her posting on this report out of her own free will. Had she not posted I would NEVER had brought her name to the table. That is a fact. With that said, Everything I said about her was true and was said to speak the truth and to warn other people of the type of customer service that Jubilee Academy offers their clientele. I'm sure Ms. Jones is not scoping ripoffreport all day looking for customers who have reported on her horrible customer service (or wait, maybe she is because she knows people report her abusive and rude behavior. Maybe it is possible that she just ran across my report....hmmmmm....quite possible but I don't think so.) Either way, my point about her involvement at all in this report is proven. Either she is scoping out ripoffreport all day long or she was brought into the issue by the company or one of its affiliates. Either way, it is very suspect of Ms. Jones and Jubilee since she admittedly no longer works there.

I never once mentioned this woman's name in my initial reports. I was victimized by her and yes I could have mentioned her name personally but I did not initially, and instead directed all my commentary to the rightful culprits, Jubilee Academy along with all the aliases they use. No one person was ever specified in my initial complaint about this company. Ms. Jones brought my comments of truth about her upon herself. That is evident to all.

She is a very abrupt, rude, attacking customer service representative and caused me a great deal of stress and time and frankly I won't allow her venom to ever enter into my life again. I hope she changes for her own sake. If she was unhappy at the company then she took it out on me and that is unacceptable. The whole company is a sham and I'm not surprised that employees are not happy working there. That however does not give employees the right to treat paying customers with utter disrepect and rudeness. I am appauld with her behavior and I am shocked by her lies. I know for a fact I am NOT the only person who feels this way about her and about the customer service in general at this company.

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#24 UPDATE EX-employee responds

Rebuttal to your exchange with Ms. Jones

AUTHOR: Lilmissgiggles - (U.S.A.)

POSTED: Wednesday, October 01, 2008

Kathy,

I have to say that when I read your initial post, I was very sympathetic because everything you said could very well have happened (and most of it probably did). I used to work there as an academic counselor and its integrity as an option for homeschoolers is questionable.

I worked there during the same time that Ms. Jones worked there (I began working there after she started and left before she left). I will not speak for her, but I can say that I was unhappy as an employee there. I will agree with you in that the curriculum needed work and the customer service was lacking (coming from the higher ups -- NOT the customer service department where Ms. Jones worked).

Ms. Jones is one of the most blunt, to-the-point people I've ever met. That being said, I've heard her in action over the phone and she's calm, kind, and most importantly, very helpful. She's really great about targeting a problem and finding a solution that isn't just a quick fix (it was in her best interest to nip things in the bud right the first time.....).

I think it's important to say that it was difficult working at Learning By Grace. But to imply that they somehow influenced Ms. Jones to post a rebuttal to your post is really just out of line. She has no allegience to them anymore (just like I dont). It's a sign that you left a REALLY negative impression on her! I actually found it really surprising that she posted something in disagreement with you, given the conditions that we worked under. I was expecting to see her write some bad things about the company because it just wasn't the greatest. Then I read the way you verbally abused her. She's a tough cookie. For her to be moved to post something says a lot about the truth of the matter. She has better things to do with her time than cook up a story just to make you upset. I understand that you're angry at LBG. It might serve you well to get tuned into exactly WHO you're mad at and WHICH experiences were unpleasant. Our recollection of things sometimes gets clouded when we're angry....but it doesn't get that way when we're insulted or hurt (and it's obvious that you insulted Ms. Jones). It seems that you're jumbling many accounts together and because Ms. Jones is the only employee that responded to you on this forum, she's the living, breathing person that you blame.

The LAST thing I would do is post a response discussing how fabulous LGB is because in MY humble opinion, it's not good enough to be touted as a training module -- let alone an actual school. (and before LBG marketing watchdogs jump all over this, opinions cannot be slanderous, thanks)

This response is not to stick up for LBG (that should be clear). It's to stick up for Ms. Jones because she's not a liar and has no agenda other than sticking up for herself.

I think that's the point you missed in her intial rebuttal (probably because you didn't bother to even read it).

Anyway, take this for what it's worth. Thanks for your time.

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#23 UPDATE EX-employee responds

Rebuttal to your exchange with Ms. Jones

AUTHOR: Lilmissgiggles - (U.S.A.)

POSTED: Wednesday, October 01, 2008

Kathy,

I have to say that when I read your initial post, I was very sympathetic because everything you said could very well have happened (and most of it probably did). I used to work there as an academic counselor and its integrity as an option for homeschoolers is questionable.

I worked there during the same time that Ms. Jones worked there (I began working there after she started and left before she left). I will not speak for her, but I can say that I was unhappy as an employee there. I will agree with you in that the curriculum needed work and the customer service was lacking (coming from the higher ups -- NOT the customer service department where Ms. Jones worked).

Ms. Jones is one of the most blunt, to-the-point people I've ever met. That being said, I've heard her in action over the phone and she's calm, kind, and most importantly, very helpful. She's really great about targeting a problem and finding a solution that isn't just a quick fix (it was in her best interest to nip things in the bud right the first time.....).

I think it's important to say that it was difficult working at Learning By Grace. But to imply that they somehow influenced Ms. Jones to post a rebuttal to your post is really just out of line. She has no allegience to them anymore (just like I dont). It's a sign that you left a REALLY negative impression on her! I actually found it really surprising that she posted something in disagreement with you, given the conditions that we worked under. I was expecting to see her write some bad things about the company because it just wasn't the greatest. Then I read the way you verbally abused her. She's a tough cookie. For her to be moved to post something says a lot about the truth of the matter. She has better things to do with her time than cook up a story just to make you upset. I understand that you're angry at LBG. It might serve you well to get tuned into exactly WHO you're mad at and WHICH experiences were unpleasant. Our recollection of things sometimes gets clouded when we're angry....but it doesn't get that way when we're insulted or hurt (and it's obvious that you insulted Ms. Jones). It seems that you're jumbling many accounts together and because Ms. Jones is the only employee that responded to you on this forum, she's the living, breathing person that you blame.

The LAST thing I would do is post a response discussing how fabulous LGB is because in MY humble opinion, it's not good enough to be touted as a training module -- let alone an actual school. (and before LBG marketing watchdogs jump all over this, opinions cannot be slanderous, thanks)

This response is not to stick up for LBG (that should be clear). It's to stick up for Ms. Jones because she's not a liar and has no agenda other than sticking up for herself.

I think that's the point you missed in her intial rebuttal (probably because you didn't bother to even read it).

Anyway, take this for what it's worth. Thanks for your time.

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#22 UPDATE EX-employee responds

Rebuttal to your exchange with Ms. Jones

AUTHOR: Lilmissgiggles - (U.S.A.)

POSTED: Wednesday, October 01, 2008

Kathy,

I have to say that when I read your initial post, I was very sympathetic because everything you said could very well have happened (and most of it probably did). I used to work there as an academic counselor and its integrity as an option for homeschoolers is questionable.

I worked there during the same time that Ms. Jones worked there (I began working there after she started and left before she left). I will not speak for her, but I can say that I was unhappy as an employee there. I will agree with you in that the curriculum needed work and the customer service was lacking (coming from the higher ups -- NOT the customer service department where Ms. Jones worked).

Ms. Jones is one of the most blunt, to-the-point people I've ever met. That being said, I've heard her in action over the phone and she's calm, kind, and most importantly, very helpful. She's really great about targeting a problem and finding a solution that isn't just a quick fix (it was in her best interest to nip things in the bud right the first time.....).

I think it's important to say that it was difficult working at Learning By Grace. But to imply that they somehow influenced Ms. Jones to post a rebuttal to your post is really just out of line. She has no allegience to them anymore (just like I dont). It's a sign that you left a REALLY negative impression on her! I actually found it really surprising that she posted something in disagreement with you, given the conditions that we worked under. I was expecting to see her write some bad things about the company because it just wasn't the greatest. Then I read the way you verbally abused her. She's a tough cookie. For her to be moved to post something says a lot about the truth of the matter. She has better things to do with her time than cook up a story just to make you upset. I understand that you're angry at LBG. It might serve you well to get tuned into exactly WHO you're mad at and WHICH experiences were unpleasant. Our recollection of things sometimes gets clouded when we're angry....but it doesn't get that way when we're insulted or hurt (and it's obvious that you insulted Ms. Jones). It seems that you're jumbling many accounts together and because Ms. Jones is the only employee that responded to you on this forum, she's the living, breathing person that you blame.

The LAST thing I would do is post a response discussing how fabulous LGB is because in MY humble opinion, it's not good enough to be touted as a training module -- let alone an actual school. (and before LBG marketing watchdogs jump all over this, opinions cannot be slanderous, thanks)

This response is not to stick up for LBG (that should be clear). It's to stick up for Ms. Jones because she's not a liar and has no agenda other than sticking up for herself.

I think that's the point you missed in her intial rebuttal (probably because you didn't bother to even read it).

Anyway, take this for what it's worth. Thanks for your time.

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#21 UPDATE EX-employee responds

Rebuttal to your exchange with Ms. Jones

AUTHOR: Lilmissgiggles - (U.S.A.)

POSTED: Wednesday, October 01, 2008

Kathy,

I have to say that when I read your initial post, I was very sympathetic because everything you said could very well have happened (and most of it probably did). I used to work there as an academic counselor and its integrity as an option for homeschoolers is questionable.

I worked there during the same time that Ms. Jones worked there (I began working there after she started and left before she left). I will not speak for her, but I can say that I was unhappy as an employee there. I will agree with you in that the curriculum needed work and the customer service was lacking (coming from the higher ups -- NOT the customer service department where Ms. Jones worked).

Ms. Jones is one of the most blunt, to-the-point people I've ever met. That being said, I've heard her in action over the phone and she's calm, kind, and most importantly, very helpful. She's really great about targeting a problem and finding a solution that isn't just a quick fix (it was in her best interest to nip things in the bud right the first time.....).

I think it's important to say that it was difficult working at Learning By Grace. But to imply that they somehow influenced Ms. Jones to post a rebuttal to your post is really just out of line. She has no allegience to them anymore (just like I dont). It's a sign that you left a REALLY negative impression on her! I actually found it really surprising that she posted something in disagreement with you, given the conditions that we worked under. I was expecting to see her write some bad things about the company because it just wasn't the greatest. Then I read the way you verbally abused her. She's a tough cookie. For her to be moved to post something says a lot about the truth of the matter. She has better things to do with her time than cook up a story just to make you upset. I understand that you're angry at LBG. It might serve you well to get tuned into exactly WHO you're mad at and WHICH experiences were unpleasant. Our recollection of things sometimes gets clouded when we're angry....but it doesn't get that way when we're insulted or hurt (and it's obvious that you insulted Ms. Jones). It seems that you're jumbling many accounts together and because Ms. Jones is the only employee that responded to you on this forum, she's the living, breathing person that you blame.

The LAST thing I would do is post a response discussing how fabulous LGB is because in MY humble opinion, it's not good enough to be touted as a training module -- let alone an actual school. (and before LBG marketing watchdogs jump all over this, opinions cannot be slanderous, thanks)

This response is not to stick up for LBG (that should be clear). It's to stick up for Ms. Jones because she's not a liar and has no agenda other than sticking up for herself.

I think that's the point you missed in her intial rebuttal (probably because you didn't bother to even read it).

Anyway, take this for what it's worth. Thanks for your time.

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#20 UPDATE EX-employee responds

You probably did have a bad experience, but not with Ms. Jones!

AUTHOR: Lilmissgiggles - (U.S.A.)

POSTED: Wednesday, October 01, 2008

Kathy,

I have to say that when I read your initial post, I was very sympathetic because everything you said could very well have happened (and most of it probably did). I used to work there as an academic counselor and its integrity as an option for homeschoolers is questionable.

I worked there during the same time that Ms. Jones worked there (I began working there after she started and left before she left). I will not speak for her, but I can say that I was unhappy as an employee there. I will agree with you in that the curriculum needed work and the customer service was lacking (coming from the higher ups -- NOT the customer service department where Ms. Jones worked).

Ms. Jones is one of the most blunt, to-the-point people I've ever met. That being said, I've heard her in action over the phone and she's calm, kind, and most importantly, very helpful. She's really great about targeting a problem and finding a solution that isn't just a quick fix (it was in her best interest to nip things in the bud right the first time.....).

I think it's important to say that it was difficult working at Learning By Grace. But to imply that they somehow influenced Ms. Jones to post a rebuttal to your post is really just out of line. She has no allegience to them anymore (just like I dont). It's a sign that you left a REALLY negative impression on her! I actually found it really surprising that she posted something in disagreement with you, given the conditions that we worked under. I was expecting to see her write some bad things about the company because it just wasn't the greatest. Then I read the way you verbally abused her. She's a tough cookie. For her to be moved to post something says a lot about the truth of the matter. She has better things to do with her time than cook up a story just to make you upset. I understand that you're angry at LBG. It might serve you well to get tuned into exactly WHO you're mad at and WHICH experiences were unpleasant. Our recollection of things sometimes gets clouded when we're angry....but it doesn't get that way when we're insulted or hurt (and it's obvious that you insulted Ms. Jones). It seems that you're jumbling many accounts together and because Ms. Jones is the only employee that responded to you on this forum, she's the living, breathing person that you blame.

The LAST thing I would do is post a response discussing how fabulous LGB is because in MY humble opinion, it's not good enough to be touted as a training module -- let alone an actual school. (and before LBG marketing watchdogs jump all over this, opinions cannot be slanderous, thanks)

This response is not to stick up for LBG (that should be clear). It's to stick up for Ms. Jones because she's not a liar and has no agenda other than sticking up for herself.

I think that's the point you missed in her intial rebuttal (probably because you didn't bother to even read it).

Anyway, take this for what it's worth. Thanks for your time.

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#19 UPDATE EX-employee responds

You probably did have a bad experience, but not with Ms. Jones!

AUTHOR: Lilmissgiggles - (U.S.A.)

POSTED: Wednesday, October 01, 2008

Kathy,

I have to say that when I read your initial post, I was very sympathetic because everything you said could very well have happened (and most of it probably did). I used to work there as an academic counselor and its integrity as an option for homeschoolers is questionable.

I worked there during the same time that Ms. Jones worked there (I began working there after she started and left before she left). I will not speak for her, but I can say that I was unhappy as an employee there. I will agree with you in that the curriculum needed work and the customer service was lacking (coming from the higher ups -- NOT the customer service department where Ms. Jones worked).

Ms. Jones is one of the most blunt, to-the-point people I've ever met. That being said, I've heard her in action over the phone and she's calm, kind, and most importantly, very helpful. She's really great about targeting a problem and finding a solution that isn't just a quick fix (it was in her best interest to nip things in the bud right the first time.....).

I think it's important to say that it was difficult working at Learning By Grace. But to imply that they somehow influenced Ms. Jones to post a rebuttal to your post is really just out of line. She has no allegience to them anymore (just like I dont). It's a sign that you left a REALLY negative impression on her! I actually found it really surprising that she posted something in disagreement with you, given the conditions that we worked under. I was expecting to see her write some bad things about the company because it just wasn't the greatest. Then I read the way you verbally abused her. She's a tough cookie. For her to be moved to post something says a lot about the truth of the matter. She has better things to do with her time than cook up a story just to make you upset. I understand that you're angry at LBG. It might serve you well to get tuned into exactly WHO you're mad at and WHICH experiences were unpleasant. Our recollection of things sometimes gets clouded when we're angry....but it doesn't get that way when we're insulted or hurt (and it's obvious that you insulted Ms. Jones). It seems that you're jumbling many accounts together and because Ms. Jones is the only employee that responded to you on this forum, she's the living, breathing person that you blame.

The LAST thing I would do is post a response discussing how fabulous LGB is because in MY humble opinion, it's not good enough to be touted as a training module -- let alone an actual school. (and before LBG marketing watchdogs jump all over this, opinions cannot be slanderous, thanks)

This response is not to stick up for LBG (that should be clear). It's to stick up for Ms. Jones because she's not a liar and has no agenda other than sticking up for herself.

I think that's the point you missed in her intial rebuttal (probably because you didn't bother to even read it).

Anyway, take this for what it's worth. Thanks for your time.

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#18 UPDATE EX-employee responds

You probably did have a bad experience, but not with Ms. Jones!

AUTHOR: Lilmissgiggles - (U.S.A.)

POSTED: Wednesday, October 01, 2008

Kathy,

I have to say that when I read your initial post, I was very sympathetic because everything you said could very well have happened (and most of it probably did). I used to work there as an academic counselor and its integrity as an option for homeschoolers is questionable.

I worked there during the same time that Ms. Jones worked there (I began working there after she started and left before she left). I will not speak for her, but I can say that I was unhappy as an employee there. I will agree with you in that the curriculum needed work and the customer service was lacking (coming from the higher ups -- NOT the customer service department where Ms. Jones worked).

Ms. Jones is one of the most blunt, to-the-point people I've ever met. That being said, I've heard her in action over the phone and she's calm, kind, and most importantly, very helpful. She's really great about targeting a problem and finding a solution that isn't just a quick fix (it was in her best interest to nip things in the bud right the first time.....).

I think it's important to say that it was difficult working at Learning By Grace. But to imply that they somehow influenced Ms. Jones to post a rebuttal to your post is really just out of line. She has no allegience to them anymore (just like I dont). It's a sign that you left a REALLY negative impression on her! I actually found it really surprising that she posted something in disagreement with you, given the conditions that we worked under. I was expecting to see her write some bad things about the company because it just wasn't the greatest. Then I read the way you verbally abused her. She's a tough cookie. For her to be moved to post something says a lot about the truth of the matter. She has better things to do with her time than cook up a story just to make you upset. I understand that you're angry at LBG. It might serve you well to get tuned into exactly WHO you're mad at and WHICH experiences were unpleasant. Our recollection of things sometimes gets clouded when we're angry....but it doesn't get that way when we're insulted or hurt (and it's obvious that you insulted Ms. Jones). It seems that you're jumbling many accounts together and because Ms. Jones is the only employee that responded to you on this forum, she's the living, breathing person that you blame.

The LAST thing I would do is post a response discussing how fabulous LGB is because in MY humble opinion, it's not good enough to be touted as a training module -- let alone an actual school. (and before LBG marketing watchdogs jump all over this, opinions cannot be slanderous, thanks)

This response is not to stick up for LBG (that should be clear). It's to stick up for Ms. Jones because she's not a liar and has no agenda other than sticking up for herself.

I think that's the point you missed in her intial rebuttal (probably because you didn't bother to even read it).

Anyway, take this for what it's worth. Thanks for your time.

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#17 UPDATE EX-employee responds

You probably did have a bad experience, but not with Ms. Jones!

AUTHOR: Lilmissgiggles - (U.S.A.)

POSTED: Wednesday, October 01, 2008

Kathy,

I have to say that when I read your initial post, I was very sympathetic because everything you said could very well have happened (and most of it probably did). I used to work there as an academic counselor and its integrity as an option for homeschoolers is questionable.

I worked there during the same time that Ms. Jones worked there (I began working there after she started and left before she left). I will not speak for her, but I can say that I was unhappy as an employee there. I will agree with you in that the curriculum needed work and the customer service was lacking (coming from the higher ups -- NOT the customer service department where Ms. Jones worked).

Ms. Jones is one of the most blunt, to-the-point people I've ever met. That being said, I've heard her in action over the phone and she's calm, kind, and most importantly, very helpful. She's really great about targeting a problem and finding a solution that isn't just a quick fix (it was in her best interest to nip things in the bud right the first time.....).

I think it's important to say that it was difficult working at Learning By Grace. But to imply that they somehow influenced Ms. Jones to post a rebuttal to your post is really just out of line. She has no allegience to them anymore (just like I dont). It's a sign that you left a REALLY negative impression on her! I actually found it really surprising that she posted something in disagreement with you, given the conditions that we worked under. I was expecting to see her write some bad things about the company because it just wasn't the greatest. Then I read the way you verbally abused her. She's a tough cookie. For her to be moved to post something says a lot about the truth of the matter. She has better things to do with her time than cook up a story just to make you upset. I understand that you're angry at LBG. It might serve you well to get tuned into exactly WHO you're mad at and WHICH experiences were unpleasant. Our recollection of things sometimes gets clouded when we're angry....but it doesn't get that way when we're insulted or hurt (and it's obvious that you insulted Ms. Jones). It seems that you're jumbling many accounts together and because Ms. Jones is the only employee that responded to you on this forum, she's the living, breathing person that you blame.

The LAST thing I would do is post a response discussing how fabulous LGB is because in MY humble opinion, it's not good enough to be touted as a training module -- let alone an actual school. (and before LBG marketing watchdogs jump all over this, opinions cannot be slanderous, thanks)

This response is not to stick up for LBG (that should be clear). It's to stick up for Ms. Jones because she's not a liar and has no agenda other than sticking up for herself.

I think that's the point you missed in her intial rebuttal (probably because you didn't bother to even read it).

Anyway, take this for what it's worth. Thanks for your time.

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#16 Author of original report

More Unhappy Jubilee Customers

AUTHOR: Kathy - (U.S.A.)

POSTED: Saturday, September 13, 2008

Not only is it amazing that there are now TWO other completely unrelated reports about this company (which I believe will be more and more as time goes by) but now Jubilee has "anti-home schooling" support.

I'm not qualified to home school now because why? Because I admitted to misunderstanding a policy and asked for a copy of my daughter's records which are required by each parent to keep? Please!!! LOL And I bet you never had a misunderstanding in your life - of course. LOL! Who ever you are, you claimed I am not qualified to home school yet you don't know what my qualifications are and you obviously don't know the laws that are in place to support my right to educate my children at home (please look these up to educate yourself) and most of all you aren't aware of the amazing educational success of home schoolers in our world today. The success home schooling has had in the qualifty citizens that our community is turning out, not to mention of course the high level of intelligence our children have over the average public school student - who by the way is riddled with sex, drugs, and immorality all day long - is proof enough even if you fail to acknowledge these facts. Again, you should educate yourselve before you make comments. All this truthful information about the positive results of home schooling can be readily found on the internet today.

Let me close this update with this:

I have unsubscribed from Jubilee's News Letters, the Support email, and have emailed the Owner of Jubiles personally to ask that I be taken off their email list but they continuee to spam my inbox. Yet another reason to not get involved with Jubilee and/or any of its affiliates.

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#15 REBUTTAL Individual responds

Laughing once again

AUTHOR: Kathy - (U.S.A.)

POSTED: Tuesday, September 02, 2008

I just cannot read what this ex-employee of Jubilee writes. I get to the first paragraph, find lies, deception, personal attacks, and false allegations (AGAIN just like it was talking to this woman on the phone when she WAS an employee) and I just have to decide that her spew of venom is just not going to be received into my mind. Yes, Janet (or whatever your name is) I will not listen to you. I find it very interesting that an ex-employee was even made aware of my complaint!!!! Whatever you have to say about my complaint, say it, please do! I'm sure whatever you say will benefit my listeners in that they will see the type of personel that Mimi Rothschild hires. But I ask my listeners THIS:

EVERYONE ASK YOURSELF RIGHT NOW WHY AN EX-EMPLOYEE WAS BROUGHT INTO THIS ISSUE WITHIN DAYS OF THIS COMPLAINT BEING PUBLICIZED???????

VERY unprofessional of Jubilee to involve and ex-employee in the current affairs of the company. It proves how unprofessional Jubilee Academy is. Mr. Holt responds with an embarrassing display of ineptitude and then they call out a past employee who can hurl insults and lies as she wishes without endangering the legal status of the company. It is plain as day why an ex-employee is responding. My listeners can see right through this scam. This is proven by the FACT that yet ONE MORE complaint has been recently reported against this company by a person totally unrelated to me!!!!! Please do a SEARCH here at RipOffReport for Jubilee Academy and you'll see another unhappy customer. That is THREE of us coming forward all within just weeks of my initial complaint being posted here.

Thank You RIPOFFREPORT for helping the public to see the true nature of corrupt businesses.

Talking to Janet was like talking to a brick wall. She was a supervisor at the time of my ordeal with this company and her words today are a VERY REAL reflection of the attitude and nature of all the staff at Jubilee Academy both past and present. She reveals her true colors and the true colors of Jubilee Academy with every word she rights.

I give NO apologies for expressing any frustration and disappointment I've had with Jubilee. I call a spade a spade and there is NO sin in that. The truth of my alligations are proven with Mr. Holt's and Ms. Jones responses. My case rests. I have never been an abusive person to anyone. I deny that allegation profusely. God knows what really transpired between me and Jubilee and YOU, Janet, will give account when you go before your maker to answer to the numerous false accustions you've made about me, my character, and your slanderous and false account of the dealings I had with Jubilee.

Please keep your rebutals coming. Let the world see further the abusive nature of Jubilee Academy and it's employees and ex-employees.

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#14 Consumer Comment

Unqualified for Home Schooling

AUTHOR: Samann - (U.S.A.)

POSTED: Thursday, August 07, 2008

Kathy

After reading your report I have to say that you give Home Schooling a bad name. Being a parent does not qualify you to be a teacher just as it doesn't qualify you to be a plumber, mechanic, financial advisor, or any other thing a college education prepares you for. I feel sorry for your daughter because she is obviously not getting a proper education.

There are rules in place at every business and this school is a business. Just because they did not break their rules for you does not mean they have bad customer service. If you misunderstood the instructions and the warning emails that is not their fault - it's yours. What else have you misunderstood as you try to teach your poor daughter?

If the customer service agent does what you ask and goes in and prints your daughters reports for you that takes her away from her job for those hours and the other customers pay the price for your ignorance. I feel that the reason you got so angry is becuase you knew you were in the wrong. The customer is not always "right". Maybe if you were a little bit nicer on the phone it would have ended better for you. I would have been embarrassed to print the transcript of my call to them on this website if I acted like you did.

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#13 UPDATE EX-employee responds

Really?

AUTHOR: Illadelphiajones - (U.S.A.)

POSTED: Thursday, August 07, 2008

Kathy, dear Kathy, my goodness this is becoming quite comical. Once again, you are only succeeding in making yourself look more unreasonable. If you had read my entire post, which you should have done before responding to it, you would know that I had no dealings with your account being overdrawn and that I only spoke about my one unfortunate encounter with you. I also stated that I would only speak on whatever I had personal knowledge or involvement with and the only thing regarding you that I have personal knowledge or involvement in was that conversation about your payment not processing. I never spoke to you regarding your account being overdrawn and prior to your mentioning it, I was not aware that occurred. Do not use me as a scapegoat for whatever occurred with another representative. As terrible of an experience talking with you was, I know for sure that if I ever had to speak to you again, it would definitely be something I would recall.

Bravo to you by the way for only proving my point about you with your response to my post! You have only shown that you are more concerned with being right and argumentative than actually dealing with reality. The reality is, I did not spew venom at you. I simply exercised my right to free speech as you did. I simply told the truth about an unfortunate phone encounter I had with you. Yes, in a call center environment you will encounter irate and angry folk from time to time BUT most companies do not stand for their representatives being verbally abused because the customer is always right. In fact, in most call center environments, if some one is yelling, screaming or using abusive or foul language with a call center representative, the representative is allowed to tell the caller that unless the abusive speech stops, the call will be disconnected. I could have done that with you. I should have done that with you. I decided however to actually fix your problem as opposed to having you call back and verbally abuse another representative with your viciousness.

You are incorrect in stating that Jubilee should feel free to keep allowing Ms. Jones to comment on this report as I LEFT JUBILEE MONTHS AGO and my response to your post was not initiated in defense of them, but in defense of myself since I was included in your blanket statement about the customer service. I never stated issue with anything you posted other than what had to do directly with me. Your lumping a response to me together with a response to Jubilee is ludicrous since we are no longer one in the same. My statements are about my experience with you and nothing else.

Since you offered advice on customer service, I wonder if you could explain a few things to me. You mention the first rule of thumb is that the customer is always right. Please explain to me how you were right for acting like a gorilla fresh out of the cage in our conversation. (When I state this, I am not attempting to offend but am attempting to get you to realize that you behaved like an animal on the phone which is the honest to goodness truth!) How were you right for asking questions you didn't allow me to answer? How were you right in continuing to blame Jubilee for your payment not going through when the issue was with your bank? How were you right in forgetting that basic human courtesy is most certainly a principal of Christianity? I refuse to retype any of the observations I made about your behavior simply because you refused to read the previous post, which frankly in your failing to do so only made your response to it seem ridiculous and unwarranted. Again, you are so caught up in either having the last word, having the strongest opinion and/or being on the defensive that you have completely missed the point. Unfortunately, it seems as if my initial thinking on your communication skills being lacking were correct. You cannot communicate fully without using the tool of listening, or in this case reading and all you have done is proved that you do in fact like to ignore a person and come up with your own story.

You stated that the second rule of thumb for customer service is to never take it personal. I've been answering in call centers for 10 years. If you figure in that at my busiest call center I answered about 125 calls per day and at my least busiest 65, I averaged a daily answered call average of 95 calls per day during that span of time. So, answering calls 5 days a week for 10 years, minus 2 weeks of vacation every year means that I have handled about 237,500 calls. In all that time, I have had my fair share of people whom it wasn't pleasant to speak to and I managed not to take anything personally. Essentially, if 1 (you) in the 237,500 got under my skin just enough for me to take it the slightest bit personal, that's not bad. I'm sure other call center professionals would agree. I thank you however for offering the advice you did as someone else reading it may find it valuable.

My posting was not unprofessional as you are no longer in the realm of a customer for me since I am not an employee of the Jubilee academy. I made an attempt to send you my response to your email via the email address you posted on this site so that what I had to say would only be viewed by you but you marked the email as spam, so I posted it on this site. I spewed no more venom than you did in what you posted. You were allowed the freedom to post your experience with Jubilee and I in turn posted my experience directly with you. Again, I never spoke to you regarding an overdraft as I was no longer employed by Jubilee so maybe you should take a moment to recall who you did in fact speak with.

How exactly did I attack and argue with you on the phone? I simply stated repeatedly that you should contact your bank about your payment not going through. It took a long time for you to do just that but essentially, given the results of what you found out that's what you needed to do in the first place. How you can still come off so holier than thou when you don't even have your facts straight is beyond me!

Please stop with throwing the Christian card around! You cannot tell me or anyone else for that matter when it is appropriate to tell a person that you'll pray for them or wish them God's blessing. Your attempt to try to control how truths are told based on what you deem to be Christian-like is in fact very un-Christian-like. We are humans therefore we are all sinners and imperfect, which in turn means that the only perfect being is God AND only the perfect being that is God reserves the right to define what are and are not acceptable uses of statements in His name. You stated that my post was written with a negative attitude and in an attacking way. That's ironic because the tone that it was written in was way less negative than your post and the phone call I dealt with you on. It seems you want to reserve the right to be the only one who can call people out when you are dissatisfied with how you were treated because you are dismissing what I wrote without even reading it.

Despite what you may unfairly label as venomous, unprofessional posting the fact remains, clear for all to see that you are once again refusing to let me get a word in edgewise. It is not very often that a person in the customer service field gets the opportunity to voice how horrible a caller made them feel to that customer after having been on the phone with them. I will not apologize for having taken that opportunity. You can continue to be as critical of my Christianity, values and professionalism as you wish for it will only continue to point out your lack of courtesy and sanity. What better way is there to help illustrate my point that you are overbearing and have no regard for a person that attempted to be of service to you than to refuse to read what has been written? What better way is there for you to show that your behavior on the phone that summer day wasn't a temporary lapse in common courtesy? There is no better way Kathy, for you have only served to prove what I was dearly hoping was only a one time occurrence.

I really meant it when I said that I prayed that for your sake and your child's sake that your behavior was only temporary. See, I aim here not to insult but to enlighten. I realize that there are people such as yourself who honestly have no idea how irrational, condescending and mean they can be and whenever anyone points out their ridiculous behavior, they automatically jump on the defensive and aim to discount the person only speaking the truth. Again, and I believe this is the 3rd time I've clarified this, our conversation was not about any overdraft on your account, it was in regards to payment never having gone through in the first place due to your bank having the wrong address on file. I believe that you fit well into the category of those completely oblivious to the sarcastic, rude and irrational way they have of behaving and not only do I feel sorry for you because of it, you frankly frighten me. Its one thing for a person to be aware of their extreme behavior yet not be able to help it but it is a completely different and disturbing thing when a person doesn't even realize they are being crazy. I am of the mind that perhaps you cannot help yourself which is even more reason for me to keep you in my prayers.

So here's a summary for you of everything I've detailed:

1) You have a problem listening/ reading the issue at hand and instead opt to come up with your own story and own conclusion.
2) I DO NOT WORK FOR JUBILEE ACADEMY AND HAVEN'T FOR MANY MANY MONTHS! My opinion and post was directed at THE CONVERSATION we had in regards to your initial payment not going through and that's all!
3) ****4TH TIME!**** I did not speak to you in regards to an overdraft payment and have no clue what you're talking about.
4) The conversation I am referring to where you behaved like a 3 year old was when you initially signed up for the school and your payment kept being denied because the address your bank had on file for you did not match the address you provided us. I kept trying to tell you it was due to that and you wouldn't listen and lo and behold when we called your bank it was exactly what I told you it was!
5) Your refusal to get your facts straight by reading what I wrote only cement the fact that you're coming off as insane.
6) My post to you was mild in comparison to the violent verbal diarrhea you spewed at me on the phone, yet and still you refuse to read it.
7) You believe you have the right to tell folk how and when they can use phrases like I'll pray for you and God bless you which you don't have the right to decide. Only God has that right so unless you're claiming to be God, don't tell me how and when to use verbiage I have every right to use.
8) You are a very scary person because you don't even realize how insane you're coming off as. That is the worst kind of insane there is. I will continue to pray for you as it is evident that you really need it.


You may shun this post as well but in the end I guess it really doesn't matter. For me what matters was me taking a stand. For me to have remembered almost every detail of our conversation when I have handled thousands of calls should be a strong indication to you that the impression you left was a result of your being over the top. I've heard the expression of a person being one in a million, but you turned out to be the 1 in 237,500, literally. Despite whatever you may claim I was never nasty to you or rude on the phone call, but I know that doesn't matter to you. You want the last word, right Kathy? Go on, have it..or maybe just maybe you'll prove me wrong. Here's to hoping you do.

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#12 Author of original report

Closing Statements

AUTHOR: Kathy - (U.S.A.)

POSTED: Tuesday, August 05, 2008

First let me admit that I have NOT read Ms. Jones' entire spew of venom. I won't subject myself to any more of her abuse. I had plenty of her choice words when I was still a paying customer of Jubilee. I got through the first few lines of her post here, realized who she was, then realized that reading what she has to say would be a waste of my time because it would just be baseless, personal attacks, as was the case when talking to her on the phone trying to get my bank account fixed after it had been over drawn by $1000 TWICE! So, please forgive me ahead of time if I don't reply directly to the venomous, unprofessional posting.

What I have to say to here is to Jubilee:

I have been victimized by your staff Ms. Jones words here (at least the few I read) are the same words she spoke to me over the phone, attacking me and arguing with me instead of fixing the problems with a good attitude. I have been ripped off by your poor curriculum. Jubilee has wasted countless hours of my time. I have received NOTHING good from Jubilee Academy. If you think you have something good to offer people, please ignore my report here and don't take it so personally. Let your good product stand for itself. Let people view an entire grade year of curriculum and see if they still want to give you $1000 for it. I'd be surprised if some one would still buy it at that price but maybe there is some one who will see value where I did not. I personally don't think it can stand the test but that is just my opinion. Obviously you don't think very highly of my opinion so take it easy and just accept that I am not happy with anything I received from your company and am exercising my right to tell other people about my personal experience.

Please feel free to keep allowing Ms. Jones to comment on this report. What she says just really serves to prove my point and reveals the true colors of Jubilee Academy, the CHRISTIAN company. Amazing that no one at Jubilee seems to be able to see how your staff use God's name to hurl personal attacks at people. So NOT what Christ supports. When you say God Bless You or I'll pray for you it should NOT be said with a negative attitude and in an attacking way. That is to use God's name in vain. I should NOT have to explain this to a business but yet here I am explaining it.

I am thankfully done with this company. It was stressful and emotionally draining to deal with this company. I am pleasantly at peace and incredibly happy with Switched on School House and Alpha Omega's exceptional customer service!! Kudos to Alpha Omega. True Professionals who deliver what they sell you at a fraction of the cost.

I do wish each individual person the best at JubileeI have NEVER once attacked anyone personally. I have pointed out the deficiencies in your product and your customer service in general. I have kept my criticism about the product and service I received focused on just that, the product and service I bought and paid for.

In closing, I do have a word of advice: Just take a look at my criticism honestly and then expend your energies fixing the problems rather than taking everything personally which only leads you all to hurling personal attacks at your customers. I think you'll find it will serve the bottom line of the company much better. This is speaking from a professional Technical Support/Software Trainer of high level CAD software of over 15 years. You see, my clientele are professionals who expect a professional product and professional customer service. This is simply what I am used to giving and getting. I am not asking anything of Jubilee that I don't already deliver to my clientele as well. The first rule of thumb in customer service is 1) the customer is always right and 2) never take anything personally. I truly do hope that each of you takes those two lessons that have served me well over the years in my successful career and that with them you all grow to become the professionals that I'm sure you can become.

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#11 UPDATE EX-employee responds

In response to the your claim of terrible customer service....

AUTHOR: Illadelphiajones - (U.S.A.)

POSTED: Friday, August 01, 2008

Kathy,

I definitely understand your right to free speech as a citizen of these great United
States we live in. It is one of the many freedoms that we enjoy in this country and is one of our given rights I enjoy the most. For that very reason, I am choosing to respond to your post, and am hoping that you understand my right to exercise freedom of speech as well.

I used to work for the Jubilee Academy in their Member Services department. A department that may I add you continually insult and describe as being terrible. Maybe it's the fact that I gave my all to customers whilst answering phone calls there that I am deeply offended at your calling the customer service terrible, but I think what struck a cord with me the most was remembering what a terrible experience I had speaking to you on the phone.

I have been involved in the field of customer service for the past ten years and have encountered my share of irate customers and even the occasional irrational caller whom I found it difficult to not only understand but to assist but you by far have gone down in history as the worst caller I have ever had. The funny thing is, I was just sharing this story with some fellow co-workers of mine in my new position as the ultimate example of the most difficult to deal with, condescending, rude, overbearing caller I have ever had the displeasure of speaking with.

I believe I'll have to refresh your memory a bit on the situation, but I do not have a problem at all in doing so.

During the summer of 2007, a member services representative answered a call from you where a payment you were trying to make was not processing. The reason the payment was not processing was because there was an address mismatch, meaning the address we had on file for you was not the address your bank had on file for you. Since we had your correct address on file, the mismatch had to have been coming from what your bank had on file. I myself have been a victim of attempted identity theft and one of the things that I was glad we had in place at Jubilee Academy to help curtail as many instances of that crime as could happen in today's unsavory world, was that address matching feature. If credit cards could simply be run by inputting the card number and expiration date without the proper matching billing information, imagine all the people all the world over who would have their finances compromised by those who wished to be dishonest and use what is not theirs to use. The representative you spoke to at first instructed you to call your bank and check the address they had on file with you to ensure it matched what we had so that the payment would go through. You were frustrated and though I could understand your frustration with simply trying to make a payment as you stated, the only possible way the payment would go through was if your address on file with your bank matched what we had and it didn't.

You were unhappy with what you were being told and asked to speak to a supervisor. Since I was acting team leader at the time, naturally the call was escalated to me. From the moment I got on the phone, you refused to calm down and listen as I tried to help the problem be resolved. I even stated to you that I was attempting to be solution oriented and assist you fully which I had every intention of doing. Even with the best of intentions at heart, assisting you was one of the worst experiences I have ever had in my life. You asked me several times why the payment just wouldn't go through and every time ( 7 times as a matter of fact, because I actually counted) I tried to answer you, you would talk right over me. How in the world does one expect to receive an answer to a question they ask if they do not allow a moment for the person that was asked the question to answer it? Having had experienced the unfortunate side effects of dishonesty in the world in regards to a stranger using my credit card without my permission, I felt as if sharing this with you could get you to understand why we had a security feature and even though it was causing you to be inconvenienced at that time, it was set in place for a reason. You were not even trying to hear me and continued to interrupt, finally telling me You will make my payment go through. I was floored, absolutely floored. Your tone and condescending statement totally took me off guard, so much so in fact that I retorted I have 4 children, you will not speak to me like one. Your voice got louder as you repeated to me that it was not a problem with your bank and I would make your payment go through. I responded to your continued rudeness with I have 4 children, you will not speak to me like one, 17 more times to be exact as you would not stop screaming at me long enough to allow me to be heard, let alone assist you. I was extremely disappointed in myself for allowing your rude, holier than thou and simply outrageous lack of communication skills to get to me enough where I even had to mention my own children in an attempt to ward of your verbal attack, but at the time, it was all I could think to do save screaming at you in the manner in which you found it necessary to scream at me.

Somehow, and my best recollection of the conversation is that this was 13 minutes into the conversation, you finally absorbed a smidgen of what I had been trying to tell you all along and decided to contact your bank, with me on the line nonetheless. After giving your account information to the representative who answered at your bank and verifying all the information they asked of you, you asked the representative if your updated address was on the account as you had moved and recently updated it over the phone. The representative stated to you that a change of address took 7 to 10 business days and was not immediate, even if made over the phone. Eureka! Now it was clear, crystal even that the payment not going through was definitely a result of your bank not having changed your address. I then sat there for an additional 10 minutes as you read that representative the riot act because whomever you had spoken to previously when you changed your address mistakenly informed you that the change would take effect immediately.

Finally, we got off the phone with the bank, yet you continued for an additional 20 some odd minutes, recounting how ridiculous it was that your bank couldn't inform you there was a 7 to 10 business day wait for an address to be changed and how it was hindering you completing the registration process and down payment on tuition with us. I completely understood your frustration with your bank as they were the source of the initial problem of your payment not going through. The kicker was, you never apologized for the banshee-like tirade you berated me with even having the new knowledge that you being inconvenienced wasn't my fault. In fact, you then demanded that I apologize to you for how I treated you! How I treated you? All I did was tell you that you should contact your bank to see what address they had on file but you were insistent that the problem could not possible be on your bank's end because you had changed your address. I even stated to you before we called your bank that sometimes it could take days before your address was updated, as was the rule with my bank, but oh no! You just knew it all!

As you know, even after having been verbally abused by you for a grand total of 43 minutes, without your bank's address records being updated, you were still unable to make the payment and complete the registration process for your child. Even while sitting in my seat shaking with anger from the horrible way you continued to speak to me, I continued to be of service. I gave you a temporary credit so that you were able to at least have your child registered with a spot in the academy by crediting you the amount for registration and tuition down payment until such time as we were able to process your payment once your bank had updated your address with them. Did I get a thank you? NO! Did I get an apology for how you spoke, screamed and yelled over me? NO! You were still insistent that I apologize to you, which I wound up doing not because you deserved it but because that is what I have to do sometimes in my profession to appease an irrational and/or irate customer. Decorum dictated how I dealt with you at that time, but it doesn't now.

Let me first start off by saying I am not writing this because anyone at Jubilee asked me to nor am I writing in defense of any of the claims that you made against them, other than what you stated about customer service. It is not my responsibility to comment on anything other than what I have direct knowledge or participation in, as was the case with our phone communication. Your right to free speech allows you to say whatever you want about what I have written here but I don't want you to think for a moment that will stop me from letting you know exactly what a deluded, over-the-top, inhuman drama queen you presented yourself as on that telephone that summer day and I truly hope and pray that for your sake and the sake of your child that your behavior was only a temporary loss of common courtesy and manners. If not, seek the help of a mental professional IMMEDIATELY! The entire time you were screaming at me on the phone, so loud in fact that other representatives sitting 10 feet away from me could hear you, I tried to ask you not to scream, to which you responded (by continuing to scream, might I add) I AM NOT SCREAMING! If that doesn't epitomize a person who has crossed the line from sane to insane, I don't know what does!

There is something that you need to understand. Flipping out on a person who is trying to help you is childish and ridiculous. Children who have not yet reached the age of reason and who lack the communication skills and vocabulary to fully express themselves are the only beings on earth from which temper tantrums similar to yours are remotely acceptable. True, we're all human and all lose our tempers from time to time but what you did was abuse a person more than willing and more than capable of assisting you and you should be ashamed of yourself for that. It seems as if you equate a customer service representative with the likes of a lowly peon you can speak to in any way without regard for them as a human being. My job at Jubilee was to assist customers not be verbally abused. I hope that you don't regularly resort to such explosive behavior in your day to day life, for if you do, I hope your nearest neighbor is a city block away. Here's to hoping you've grown up.

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#10 Author of original report

Funny FACT

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, July 21, 2008

I'd like to point out that this complaint has allowed ONE good thing I will have to say about Jubilee:

This is the FIRST time I have EVER gotten a timely response from Jubilee!!!!

Maybe they are actually going to improve their customer service!!!! LOL :-)

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#9 Author of original report

Jubilee Threatens legal actions when consume tells the truth

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, July 21, 2008

Mr. Holt of Jubilee has threatened legal action against me as you can all see in his rebuttal. My attorney is at the ready if they should choose to submit a frivilous law suit against me for telling my true story. It is my hope to avoid a law suite to not burden our court systems with the school work of a 2ND GRADER!

Here is my question: Why not just instruct your employer, Mr. Holt, to take the 15 minutes it would take to print my poor daughter's completed 2nd Grade Work so that she can just have memories for her work rather than threaten legal action against her mother because her mother is defending her right to have her work? I mean, how difficult would it be to have a little grace on a 7 year old who just wants to have memories of the work she completed using the Jubilee curriculum. What really could this hurt to just do this. I'll pay for the paper it would cost Jubilee to print the work I'm asking for and for the shipment of the copies of her completed work! I think that would be worth $20.

What really can this hurt? Maybe it will show the public that Jubilee really does have a desire to deliver good customer service after all. Of course doing this would break their policy (current policy is to charge me over $300 to enroll for the summer - which I don't need - or to to charge me $75 for incomplete records which are NOT what I'm asking for) but As you all can see, Mr. Holt is willing to break Jubilee policy and reveal what he claims to be true information about me (which it is not true in the way he puts it - which by the way is written to discredit me and slander me rather than to show the truth.) Obviously they are ABLE to break policy.

At this point, it really just seems to be Jubilee standing on their weak principles out of anger towards me for not just accepting their NO for an answer. Come on you guys! This is work for a 2ND GRADER!!! What really is so debilitating to the company to provide these copies of her work completed? If you do so, I will certainly make note of that offer of good will here on ripoff report.

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#8 Author of original report

Email sent to me by a consumer

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, July 21, 2008

From: Heather [mailto:DeyoeOhana@Hawaii.RR.Com]
Sent: Tuesday, July 15, 2008 9:38 PM
To: xxxxxxxxxxxx
Subject: response to rip-off report on-line school

Kathy

Okay I feel so sick!! My daughter is going into 8th grade, we just enrolled her into "Morningstar academy" on June 27th. She was going to private school the last two years. We were feeling so excited about the online schooling and couldn't wait to start. But since I enrolled I've been starting to feel queasy about lack of communication now I feel so absolutely sick, but I am so glad you wrote this in.

I ordered her curriculum 2 weeks ago, paid the extra $30. for ups 3 day, and needless to say we are still waiting for it. I never received any email from them, even after several attempts. Finally we called today and after being on hold for so long it automatically goes to an answering service, where we left a message and received no reply so far.

Even though I looked for negative comments on the schooling before we enrolled, I couldn't find anything, but I thought I would try again today. I found an article in a home schooling magazine and I just found your post.

I am definitely going to check out the other sites you mentioned; and I'me pretty sure I'll never see the money we invested either. But I so don't want my daughter to be behind in her education because of my poor decision.

----------

Some one told me (anonymous of course) that this emailer was a Jubilee staff who was building a legal case against me for writing of my personal story on this web site. Last I heard I had a right to free speech and if people find what I say valuable to them they have that right to believe me or what Jubilee says.

This person denies any claims that she is a Jubilee employee and even became angry when I asked her. I apologize to you Heather if the allegations I've been told are false but hopefully you can see that I think Jubilee not above sending me this email to discredit me. If you are truly a person who is already unhappy with Jubilee, I will say that it is up to you to decide what you will do but I also would suggest that you take into consideration what I have written here. I hope EVERY person considering Jubilee will read of my experience and beware. It is free speech to share personal experienced Jubilee.

For anyone reading this post: Another reason to avoid Jubilee. They are VERY serious about keep any complaints hidden and silenced.

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#7 Author of original report

Okay Let's Correct the Amazingly Misleading information in Jubilee's Rebutal

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, July 21, 2008

Please see My comments to Mr. Holt's rebuttal; they are BRACKETTED:

Response to Kathys Report
This response was initiated by a post written by Kathy claiming among other things that the school that her son

{My DAUGHTER}

was enrolled in has 'terrible curriculum' and 'terrible customer service', among other things. Although it is against our policy to discuss confidential information about our clients, Ms. Ps statements are so completely without merit and so damaging to the excellent reputation that the Academy enjoys, that we feel a duty to respond with the facts, as we understand them. Kathy has waived her right to confidentiality by publishing her 'story'.

{I have NO problem with Jubilee Responding. Every word they respond with proves my point more. Keep the rebuttals coming, please Jubilee.}

Kathy's son was enrolled in the Jubilee Academy for the 2006-7 and the 2007-8 school years. The fact that Kathy chose for her child to attend The Academy for two years in a year indicates that she was satisfied with the services to stay not only an entire school year in 06-07, but of all the private school choices she could make, Kathy chose to return to the Academy the following year. At any time during the 24 month period, Kathy was free to leave, although she never excersized that right. If the curriculum and customer service was so 'terrible', why did Ms. Perkins spend an entire year and then re-enroll for a full second year?

{My DAUGHTER was enrolled for 2nd grade and we discontinued using the Jubilee Academy curriculum as primary curriculum mid way through the first year (we used is as supplemental so that we got our monies worth, as much as we could.) I have NO idea who's records Mr. Holt is looking at but they are not my child's or mine.}

The Academy's refund policy states that each enrolled family member can disenroll within 30 days and recieve the majority of what they have paid back. Why didn't Ms. Pxxxxxx's excersize this right?

{Yes, this is why I did NOT request a refund. Because I was well past the 30 calendar days allowed for refund. You see, parents are not allowed to view the entire year of curriculum. You have NO basis to measure your satisfaction with the entire curriculum within the first 30 calendar days. I did have dissatisfaction with my checking account being over drafted SEVERAL times and for receiving CDs that were NOT correlated to the curriculum I ordered to the point that I was sent another set of CDs after basically HAVING to call back several times to get anywhere with the representatives who seem to be trained to hang up on people who won't take no for an answer. I don't take NO for an answer when I've paid money for something that I didn't get whether it be CDs, curriculum, or records.}

As recently as July 10, Ms. Pxxxxxx has been sending harassing phone calls and email threats to the Academy offices. Her unbridled actions and apparent desire for revenge have caused at least two member services representatives to tears. They have expressed a concern for her safety.

{Mr. Holt can't get straight even the gender of his own enrollee and how many school years SHE was enrolled, but he certainly shows that Jubilee kept records of any unhappy parents. I'm totally amazed at the complete failure of Jubilee to express WHY I called on July 10th!!! I did not understand that I would LOOSE my child's completed work after June 30th. I understood that my child wouldn't be able to access the curriculum to complete more work (GREAT! WE completed what we wanted to complete! I just wanted access to her COMPLETED records.) Here is the CHAT that I had the unpleasant experience to have to engage in to TRY to get my child's completed work, not only to have for my records to complete grading for a 2nd grade summary for my records but also to keep for memories of her 2nd grade experience. I had NO idea I'd loose my child's completed work by June 30th. I admitted to NOT understanding that and ASKED for GRACE for being late by only 10 days past the deadline. Jubilee would NOT not extend the Grace I was asking for. Here is the sad correspondence:}

{Please wait for a Member Services helper to respond.
You are now chatting with 'Academic Counselor'
Academic Counselor: Hello, how can I help you?
Kathy Pxxx: I am trying to complete my grading for last year and it seems that I no longer have access to submit grades. Can I get access for one more day?
Academic Counselor: One moment while I check that information.
Kathy Pxxxx: Thanks
Academic Counselor: Okay
Kathy Pxxxxx: Oh and of course I'd need to be able to see the actual work in order to submit the grades
Academic Counselor: Sorry for the delay--grading closed on June 30, but the assignments that are ungraded do not count against the child's average.
Kathy Pxxxxxxx: Okay but I can I get access to all her work just so that I can make a note in my home records?
Kathy Pxxxxxxxx: I would need just one day
Kathy Pxxxx: I didn't realize, being a new client, that I'd loose access to my child's records and work just because a year ended
Kathy Pxxxxxx: I thought I'd always have access to all her work
Kathy Pxxxx: otherwise I would have printed everything
Kathy Pxxxxx: if social services comes to my door I have to have proof of work
Academic Counselor: You can still print her records, but unless you were on summer extension that's the only way to have access to the actual lessons.
Kathy Pxxxxxx: This wasn't explained to me
Kathy Pxxxxx: Can I please get one more day
Kathy Pxxxxx: to the actual work
Kathy Pxxxxxx: She doesn't need to complete anything more. I just need the documents printed and graded in my home records
Kathy Pxxxxx: not just the records but the actual work
Kathy Pxxxxxx: I should have access to my daughter's completed work no matter what
Academic Counselor: Unfortunately, we can not grant access unless your daughter was enrolled in summer extension. There were several emails sent indicating that the year was to end on June 30.
Kathy Pxxxxx: otherwise jubilee should have directed people to print things if they needed to have printed records
Kathy Pxxxxx: Of course the school year but NOT the access to completed work
Kathy Pxxxxx: That was NOT clear
Kathy Pxxxxx: I need one day to get what I need
Kathy Pxxxxx: This is the whole reason I wanted to go with jubilee so that I didn't have to print records
Kathy Pxxxxx: Of course now I realize, too late, that I still did have to do that
Kathy Pxxxxx: because you would deny me access to my dauthers completed work....but I did not know that
Kathy Pxxxxxx: We no longer need to complete any assignemtnes....I just need my records printed since you won't let me see them any longer
Kathy Pxxxxx: not just records but actual assignments
Academic Counselor: I'm sorry about that, but the company's policy does not permit access to work beyond June 30 unless the student is in summer school.
Kathy Pxxxxxx: Okay I need to speak to a manager
Kathy Pxxxxx: I don't accept that
Kathy Pxxxxx: I have to have records that I have access to of actual work
Kathy Pxxxxxx: There should be NO problem of giving this to me. It is NOT out of the ordinary for a parent to need documentation of actual work completed
Kathy Pxxxxx: Jubilee should know this
Academic Counselor: One moment.
Kathy Pxxxxx: I am 10 days over the time limit. I of course knew that access to the child's curriculum to complete school work would not be accessable but NOT the parents access
Kathy Pxxxxxx: I cannot imagine that you wouldn't allow me for the safety of my child and my homeschool
Kathy Pxxxxxx: It is outrageous to think you wouldn't allow me one day to have access to work MY daughter completed
Laura: Hello Mrs. P
Kathy Pxxxxxx: YEs
Laura: Unfortunately our school year ended on June 30th and no further work can be completed.
Kathy Pxxxxx: There is of course a misunderstanding on my part but I am asking for a ONE time access to print documents
Kathy Pxxxxx: I'm NOT asking to complete work!
Kathy Pxxxxxx: Sheesh!
Kathy Pxxxxxx: I'm asking for access to PRINT completed work for my records!
Kathy Pxxxxxx: Ithought I'd always have access to all my dauthers work!
Kathy Pxxxxxx: Social Services require this proof
Kathy Pxxxxx: I thought I'd never loose access to work my child completed
Kathy Pxxxx: Obviously I was wrong
Kathy Perkins: I need even just 2 hours to print what I need
Kathy Pxxxxx: My kid is outside swimming! It's NOT like I'm going to have her complete work.
Kathy Pxxxxxx: In fact, we used differently curriculum to end out school year
Kathy Pxxxxx: We were NOT happy with Jubilee with some of the subjects and used other resources so please know that I am NOT attempting to complete work! We've completed the school year
Laura: Unfortunately we sent you an e-mail on June 19 reminding you to print everything you need before the June 30th so cases like this would not happen.
Kathy Pxxxxx: I just need to have my daughter's completed work on file in my home
Kathy Pxxxxx: I did not get that
Kathy Pxxxxx: And either way, I am 10 days over the limit. please make an acception
Laura: At this point your only option is to order a portfolio.
Kathy Pxxxxx: Oh for a fee?????
Kathy Pxxxxx: Of course
Kathy Pxxxxx: Did you guys purge my dauther's records?
Laura: That will include the assignments you need to have on file.
Kathy Pxxxxx: I just want to print completed work
Kathy Pxxxxx: why can't you just allow that?
Kathy Pxxxxx: is this really policy or did you trash her work?
Kathy Pxxxxx: What I understood was that my child's records would be kept secure and available to me from YOUR servers
Kathy Pxxxxx: What is the point of using Jubilee if we loose student work?
Kathy Pxxxxxx: I'm sure you have heard of people getting social services wanting proof of work for ALL grades completed!
Kathy Pxxxxxx: I thought Jubilee would all this security for me
Kathy Pxxxxxx: I do NOT have social services at my door but I keep maticulous records to safe guard my home school and my child and I in the event that occurs
Laura: No ma'am, no one trashed your students work, we actually will have it archived for the next 5 years. No one is issued access to their homeroom after June 30th unless you have enrolled in the summer extension. Since you did not enroll in the extension your access with count off on the last day of school.
Kathy Pxxxxx: Then it shouldn't be a problem to let me print my child's completed work
Kathy Pxxxxxx: Since I did not understand you would take that access away
Laura: Without the summer extension there is no access to the students homeroom page.
Kathy Pxxxxx: I don't accept that
Kathy Pxxxxx: I just need to print complete work
Laura: You are not enrolled in the summer extension so there will be no access to your students homeroom
Kathy Pxxxxx: I'm not trying to complete MORE work
Laura: You may order a portfolio
Laura: I understand what you want ma'am
Kathy Pxxxxx: What is your name, title and phone number
Laura: There is no access after June 30th
Kathy Pxxxxx: I am going to contact HSLDA about you
Kathy Pxxxxx: What is your name, title, and phone number
Laura: It was sent to you in an e-mail and it is listed numerous times on our website.
Kathy Pxxxxxx: YOur name and phone number?
Kathy Pxxxxxx: direct?
Kathy Pxxxxxx: Laura what?
Kathy Pxxxxxx: what is your title
Kathy Pxxxxxx: surely I can have access to that
Kathy Pxxxxxx: HELLO!
Kathy Pxxxxxx: please don't start trying to ignore me
Laura: My name is Laura and I am the Student Services team leader. If you would like to get a hold of me you are more than welcome to 1-866-788-3920.
Kathy Pxxxxxx: I want your last name, title, and direct phone number and then I also want the information on the FEE associated with this suppose portfolio
Kathy Pxxxxxx: Team Leader? I want a manager
Laura: You can e-mail Diana at Ddahl@learningbygrace.org, she is the Manager of Academics.
Kathy Pxxxxxx: Diana what?
Kathy Pxxxxxxx: what is her direct phone number?
Laura: 1-866-788-3920
Kathy Pxxxxxx: no that is the general line
Kathy Pxxxxxx: what is her extension
Kathy Pxxxxxx: or direct number
Kathy Pxxxxxx: don't play games with me
Kathy Pxxxxxx: you know what I'm asking
Laura: Have a blessed day
Chat session has been terminated by the site Member Services staff helper.}

{As you can see by this chat dialogue, I got NO WHERE with trying to contact Jubilee. Then they hung up on me. Why? Just because I was asking for direct contact information because I didn't want to hold on the phone for the typical 1 hour waiting pattern? I even asked for pricing information on this supposed Profile I could pay for but they even refused that and just hung up on me. ANYONE in my position would have been frustrated. YES! I was frustrated. This type of customer service is what you get from Jubilee. This dialogue is proof. I am NOT slandering...I am sharing my personal story Mr. Holt. If you think it is slander you maybe should really fix the problem. Submitting this report was the ONLY option YOUR company gave me! This is why I can say I received poor customer service. This is just ONE document of proof I have. I have had MANY similar discussions with Jubilee staff, where I wasn't even asking for GRACE for a misunderstanding that I had but where I was asking for support they refused to give. I hope that Jubilee will show that Diana Dahl apologized to me on several occasions for a staff member that was literally causing my bank account to over draft on more than one occasion.}


Kathy P was continually late in making payments to the Academy for her son's tuition. According to the Terms of Service that Ms. P agreed to abide by, services from the Academy are interrupted when a family fails to pay for those services. Could this explain why Ms. Perkin's son's learning was allegedly 'obstructed.'

{I was NOT continually LATE in making payments! We paid in FULL when we signed up!!!!! This is just laughable! Who's records are you looking at Mr. Holt? We have the bank records to prove this. If anyone wants a copy for proof I'd be happy to share them. Jubilee's records show that we were LATE in MAKING PAYMENTS because this is how screwed up their billing department is! We paid IN FULL and we have the bank records to not only prove this but to prove of the over drafts that they caused our personal backing account! The interruptions I'm talking about Mr. Holt is the numerous problems we encountered with your servers where the curriculum was NOT available for hours at a time during normal school hours and during normal school hours on the weekends which were promised to be available so that students could complete their work at their leisure. At least that is what I understood when I called to find out more about this curriculum. I talked to an enrollment officer (or whatever their title) who I later found out to actually be a woman who was not even an employee of Jubilee but a parent who was helping out during enrollment so this might explain the bad information that I got and retained as to what I could expect from Jubilee. The mother volunteer told me about her status herself at the end of the conversation when I enrolled! Another reason for the interruptions in school work happened to be the numerous web site links (that by the way led to web sites totally not related to Jubilee) that either just did not work or linked to web site pages that had literally NO relation to the work being completed. I sent numerous email to Jubilee and left numerous phone messages about these problems with the curriculum but never ONCE received any technical support and the problems were NEVER resolved. I felt as though I was being a bother to Jubilee for making them aware of technical problems with their software. I never once was even offered an apology for technical issues. In fact, I NEVER got technical support. If you have a Technical Support question the people on the phones take your complaint and hang up with you without giving an answer, promising to call you back with the solution but they never do. No email. No phone call. No nothing to resolve the problem that I took my time to report to Jubilee thinking they'd want to know of issues with their own curriculum. Your issues just disappears into the wind. The fact is, I don't think they really want to know. At least that is how I feel as a result of NEVER getting anywhere with technical issues I presented to customer service.}

Kathy P has been well known to most staff members at the Academy for along time due to her incessant, unreasonable demands as is evidenced by, among other things, the large volume of phone calls she makes to the offices. Ms. P practices include using multiple fake names when contacting customer service reps. The telephone software indicates both the IP address, source phone numbers and enrolled student information when an enrolled member calls in. Recently, someone using Ms. P's computer located at Ms. P's registered address, logged in as four different people at the same time making abusive statements.

{I quote here unreasonable demands!!!!!????? Is it unreasonable to have web links that work? To have CDs that I paid for actually correlate with the curriculum that I bought? Is it unreasonable to expect my bank account isn't over drafted by almost $1000 more than once??? Is it really unreasonable to ask for 2 hours of time to print my daughter's complete work to save for my records because I didn't understand that I'd loose that access and that I was on a month long vacation not checking emails that supposedly came to me on June 19th? I say, Grace was called for here. I was told that they were afraid that I was going to try to complete more curriculum work! What really can be completed in 2 hours even if I was trying to pull a fast one? They refused me complete access to my child's completed work!! This is poor customer service in my opinion. I even asked, on the phone when I called in after the chats got me no where, if they could print her entire completed records and mail those to me and I offered to pay for printing and shipping costs for this one time favor. What I got in response to this plea for ONE TIME GRACE was a cold closed door that resembled NOTHING of Christian good will. I called back and continued to send chats BECAUSE I was continually hung up on. I refuse to be treated like that when it is I who paid $1000 for curriculum which included customer support. Jubilee doesn't like it when people just don't take their poor customer service without complaint. I would bet that if they had aan honest blog, there would be SEVERAL other unhappy customers. I once entered a blog comment that asked for other parents personal experiences with problems I was having and my blog comment was deleted and I was sent an email telling me that talking about problems with other parents on the blog was NOT welcomed. They seem to want to keep all their customers separated though they say they offer peer to peer communications. You see, they monitor EVERY word sent even with the adults. They do not allow free speech.}

While there is much more that the Academy could reveal to rebut Ms. P's untrue report, our reponsibility to the minor involved prevents us from delving into any more detail.

{While I do appreciate that Jubilee is even thinking about my DAUGHTER's welfare, it certainly doesn't show that they do so when they refuse to give me printed copies of her completed work for her records and for her memories of her work. Policy seems to be WAY more important to Jubilee than care for minors and customers.}

The Jubilee Academy has been operating since 2003 and has served tens of thousands of children and families all over the world. It is their policy to respond to each and every consumer concern and to take immediate action to correct any problems that may be experienced. Any issues should be addressed to memberservices@thejubileeacademy.org.

{How did you correct the problems I presented to you???? Please list the problems I presented to you and how you corrected those problems. I hardly think Jubilee will be able to prove resolution to ANY of the technical problems that I presented, at least not in a timely manner. Also, did you ever reimburse the bank over drafts you caused?}

While we consider it with extreme care and only in situations where other remedies have repeatedly failed, the Academy will initiate legal action against people such as Ms. Perkins as well as website owners who deliberately and maliciously defame the organization by publishing untrue information.

{I have NO revenge in my heart. What I have in my heart is concern for other home schooling families. It is typical to accuse people of evil intentions like revenge when they list complaints here at ripoff report but that is NOT the heart of this woman. I love the Lord and I also have a desire for companies who do business in the name of Christ to be kept accountable.}

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#6 Author of original report

SEE! Jubilee's records don't even know who I am!!!! Hysterical!

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, July 21, 2008

I haven't even finished reading this whole rebutal yet but I'm laughing SO hard that I have to just first state the obvious.

My child was NOT enrolled for two years!!!!! JUST ONE and Thank God I am rid of them now. AND my child is not a BOY but a girl!!!! Her name mades that obvious!!!! I'm laughing SO hard that they just cannot even get these facts straight.....it just goes to prove how idiotic this company is!!!! They can't even get their complaints straight! Probably, they have had SO many complaints that they cannot even keep them all straight. Hysterical. I'll read the rest of their rebutal and I'll probably have more to write but for now, I have to point out that what they claim is false is based on faulty information they THINK they have about me and my DAUGHTER!!! Yes, NOT SON!!! LOL

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#5 Author of original report

SEE! Jubilee's records don't even know who I am!!!! Hysterical!

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, July 21, 2008

I haven't even finished reading this whole rebutal yet but I'm laughing SO hard that I have to just first state the obvious.

My child was NOT enrolled for two years!!!!! JUST ONE and Thank God I am rid of them now. AND my child is not a BOY but a girl!!!! Her name mades that obvious!!!! I'm laughing SO hard that they just cannot even get these facts straight.....it just goes to prove how idiotic this company is!!!! They can't even get their complaints straight! Probably, they have had SO many complaints that they cannot even keep them all straight. Hysterical. I'll read the rest of their rebutal and I'll probably have more to write but for now, I have to point out that what they claim is false is based on faulty information they THINK they have about me and my DAUGHTER!!! Yes, NOT SON!!! LOL

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#4 Author of original report

SEE! Jubilee's records don't even know who I am!!!! Hysterical!

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, July 21, 2008

I haven't even finished reading this whole rebutal yet but I'm laughing SO hard that I have to just first state the obvious.

My child was NOT enrolled for two years!!!!! JUST ONE and Thank God I am rid of them now. AND my child is not a BOY but a girl!!!! Her name mades that obvious!!!! I'm laughing SO hard that they just cannot even get these facts straight.....it just goes to prove how idiotic this company is!!!! They can't even get their complaints straight! Probably, they have had SO many complaints that they cannot even keep them all straight. Hysterical. I'll read the rest of their rebutal and I'll probably have more to write but for now, I have to point out that what they claim is false is based on faulty information they THINK they have about me and my DAUGHTER!!! Yes, NOT SON!!! LOL

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#3 Author of original report

SEE! Jubilee's records don't even know who I am!!!! Hysterical!

AUTHOR: Kathy - (U.S.A.)

POSTED: Monday, July 21, 2008

I haven't even finished reading this whole rebutal yet but I'm laughing SO hard that I have to just first state the obvious.

My child was NOT enrolled for two years!!!!! JUST ONE and Thank God I am rid of them now. AND my child is not a BOY but a girl!!!! Her name mades that obvious!!!! I'm laughing SO hard that they just cannot even get these facts straight.....it just goes to prove how idiotic this company is!!!! They can't even get their complaints straight! Probably, they have had SO many complaints that they cannot even keep them all straight. Hysterical. I'll read the rest of their rebutal and I'll probably have more to write but for now, I have to point out that what they claim is false is based on faulty information they THINK they have about me and my DAUGHTER!!! Yes, NOT SON!!! LOL

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#2 UPDATE Employee

Response to Kathy Perkins False Report

AUTHOR: Robert W. Holt - (U.S.A.)

POSTED: Wednesday, July 16, 2008

This response was initiated by a post written by Kathy Perkins claiming among other things that the school that her son was enrolled in has "terrible curriculum" and "terrible customer service", among other things. Although it is against our policy to discuss confidential information about our clients, Ms. Perkins statements are so completely without merit and so damaging to the excellent reputation that the Academy enjoys, that we feel a duty to respond with the facts, as we understand them. Kathy Perkins has waived her right to confidentiality by publishing her "story".

Kathy Perkin's son was enrolled in the Jubilee Academy for the 2006-7 and the 2007-8 school years. The fact that Ms. Perkin's chose for her child to attend The Academy for two years in a year indicates that she was satisfied with the services to stay not only an entire school year in 06-07, but of all the private school choices she could make, Ms. Perkins chose to return to the Academy the following year. At any time during the 24 month period, Ms. Perkins was free to leave, although she never excersized that right. If the curriculum and customer service was so "terrible", why did Ms. Perkins spend an entire year and then re-enroll for a full second year?

The Academy's refund policy states that each enrolled family member can disenroll within 30 days and recieve the majority of what they have paid back. Why didn't Ms. Perkin's excersize this right?

As recently as July 10, Ms. Perkins has been sending harassing phone calls and email threats to the Academy offices. Her unbridled actions and apparent desire for revenge have caused at least two member services representatives to tears. They have expressed a concern for her safety.

Kathy Perkins was continually late in making payments to the Academy for her son's tuition. According to the Terms of Service that Ms. Perkins agreed to abide by, services from the Academy are interrupted when a family fails to pay for those services. Could this explain why Ms. Perkin's son's learning was allegedly "obstructed."

Kathy Perkins has been well known to most staff members at the Academy for along time due to her incessant, unreasonable demands as is evidenced by, among other things, the large volume of phone calls she makes to the offices. Ms. Perkins practices include using multiple fake names when contacting customer service reps. The telephone software indicates both the IP address, source phone numbers and enrolled student information when an enrolled member calls in. Recently, someone using Ms. Perkin's computer located at Ms. Perkin's registered address, logged in as four different people at the same time making abusive statements.

While there is much more that the Academy could reveal to rebut Ms. Perkin's untrue report, our reponsibility to the minor involved prevents us from delving into any more detail.

The Jubilee Academy has been operating since 2003 and has served tens of thousands of children and families all over the world. It is their policy to respond to each and every consumer concern and to take immediate action to correct any problems that may be experienced. Any issues should be addressed to memberservices@thejubileeacademy.org.

While we consider it with extreme care and only in situations where other remedies have repeatedly failed, the Academy will initiate legal action against people such as Ms. Perkins as well as website owners who deliberately and maliciously defame the organization by publishing untrue information.

Robert W. Holt, Esquire


cc: David Samuels, Esquire

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#1 Author of original report

Update #1

AUTHOR: Kathy - (U.S.A.)

POSTED: Thursday, July 10, 2008

I have a little more and I think it is worth some more time to write more about how horrible this company is so that any one even considering doing an online home school curriculum MIGHT benefit from my horrible experience and avoid the same waste of time and money that I had to endure.

Other things that are outrageous about this scam of a home school curriculum include:

1) 1+ hour holding patterns to talk to a customer representative
2) Literally ZERO email support. They offer email support but they NEVER respond to your email support questions.
3) Rude customer service reps who claim they are Christians and market a product called "Grace Academy" but they offer ZERO grace to their customers. You will wait nearly an hour to talk to a person who has literally ZERO customer service skills and who will eventually hang up on you if you don't just take what they say hook line and sinker. None of the representatives I talked to have any real knowledge of homeschooling issues - for instance, how social services threatens home schoolers regularily. They THINK they know but they show NO signs up support or knowledge to home schooling families who are concerned about keeping good and thorough records of their home educational experience.
4) When we first signed up for Jubilee, this should have been a clue but we thought we'd give them the benefit of the doubt (NOTE! TRUST YOUR INSTINCTS!) we experienced 3 over drafts on our personal banking because the unprofessional, idiotic customer service people in billing couldn't get their act together. They charged our account 3 times in the amount of $1000 (aprx) and then hassled us when we demanded that they pay our over draft fees for doing so. They NEVER paid for any over draft fees and in fact caused the additional 3rd over draft AFTER we spent over an hour on the phone being hasseled by their unprofessional and idiot representatives. We should have just gotten our full refund back then but the snaffoo is that you get CDs sent to you home and you can't get the money back for those and for the shipping expense if you want your money back for the curriculum!!!! It's a scam!
5) The CDS that they send are a joke! They are poor quality but more so they are NOT related AT ALL to the days curriculum that they are suppose to be supporting. When I called about how the CDs didn't correlated to the lesson they were said to support that day I was told that the CDs were not necessary for the curriculum and that it should be expected that they won't correlate perfectly!!!! Can you believe this????? But yet I couldn't get my money back for them!!!!! We paid nearly $50 dollars for CDs that we never used because they were basically crap and confusing and it would have taken too much time for me to correlate the CD videos with the curriculum like it should have been. Why too much time? Because the titles of the videos are NOT specific....they say "Video 1" thru "Video 40" and do not specify the individual video content ANYWHERE!!!! I haven't the time to organize $1000 curriculum!!!!!! Would you pay that much money to have to do that much work yourself????? And for poor quality crap at that? I think not.
6) Email me at perkins.kathy@gmail.com if you want more information on this scam. I have documented proof of everything I'm talking about so beware of Jubilee's denial. Again, they can't deny my physical written proof.

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