Barclays PLC, Barclays Bank Delaware/JuniperJuniper/Barclay Credit Card, Lloyd M. Wirshba: Chief Executive Officer Refusal to credit balance transfer that didn't happen Wilmington Delaware

I received a mailing from Barclay/Junpier to have a zero percent balance transfer to that card. I have had a MC with them for about a year.

I phoned in the balance transfer request in mid-Sept. I waited the 10-14 business days that they claimed the balance transfer would take to show as a payment on the other card - but the balance on the other card never went down. I called the other card - they never received any payment. And yet the day of my request for the balance transfer the $$ showed up, including the transfer fee on my MC!

I have called four times to find out why my card is now thousands higher even though the other credit card company never received a payment for my account there. I've been told, in very poor English, to wait 3-4 days, then to wait 7-10 days, then to wait 3-4 days because "the case was pending" "it was being investigated" etc. Today I was told to wait at least 30 days. For money that never made it? And yet it is my balance that shows thousands of dollars I don't owe on my Barclay card? I want to close the card - but I now know it will take months to get this fake balance transfer off my records. AHHH!

Follow others' advice - CANCEL your Barclay/Juniper card immediately. I already had a problem with them jacking the interest rate up once to 29% for a supposedly late payment - and like I said I've had the card less than a year. I used to think the other card I had was bad, but no longer! At least they speak English and actually access your account instead of brushing you off. If this is how to treat customers - run, don't walk, away from this company.

Just like other people who have reported here, I was only given a PO Box to write to, and no phone number to call the headquarters in Delaware.

Upstate NY
Finger Lakes, New York
U.S.A.