Complaint Review: JUST BRAKES #0632 - Cape Coral Florida
JUST BRAKES #0632 ABUSED, MISUSED AND RIPPED OFF! Cape Coral Florida
On 8/18/2016 I went to Just Brakes for an oil change. I recieved a coupon in the mail and did some research regarding reviews for the place. Apparently, I didn't go far enough in the research.
1st thing was Marcus, the mgr, greeted me and input my information into the computer. He then asked me to sign the digital device on the counter without showing me what he had inputed. That was my first mistake. Do not sign anything until you see it writing. My oil change evolved into an A/C inspection and a re-charge on the freon. He inspected my brakes and said front pads were ok but should be replaced shortly. The back brakes were fine but needed cleaning. I verbally agreed to the changing of the pads and the re-charge but I said I wanted to see the bill first in writing.Marcus answered the phone and never provided me a written estimate but informed the mechanic Wiiliam M. and his assistant Alberto R. to proceed on the vehicle out of ear shot to me. I went up to the counter after a few minutes and requested the estimate .Marcus advised that he went with my verbal Ok and instructed his people to do the repairs. I told him it was "conditional" until I had it in writing. He apologized and advised he would provide it in writing shortly. About 20 minutes later, the mechanic drove my vehicle up to the front door. I went to the counter and was told it was done and my bill was $459.00!! I said what for you advertised specific prices in the mailer I had and none of the "ad prices" were reflected in the bill. He answered the ringing phone and then excused himself to go to the shop. He came back and advised that he had "bad news". My water pump was leaking. He told the mechanic to put it on the lift to make certain. he advised it was going to cost an additional $262.00 to replace the water pump because it was leaking so badly that I couldn't drive the vehicle off the lot without a breakdown. Here I am in the office, I requested to see the leaking water pump and was told insurance regulations wouldn't allow me into the shop. I had no choice but to relent and pay for the repair. I was told it would take 2 hours and that I should come back tomorow for it. I left and 45 minutes later recieved a call from Alberto advising that the repair was done and I could pick up my vehicle. When I got there 10 minutes later Marcus greeted me and showed me a"water pump". He claimed it was off my van but I knew it wasn't. It was too small. I had replaced my own water pump 3 months earlier myself. He had me over a barrel. I needed my van. Don't trust these guys they are rip off artists.
This report was posted on Ripoff Report on 09/08/2016 09:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes-0632/cape-coral-florida-33990/just-brakes-0632-abused-misused-and-ripped-off-cape-coral-florida-1327011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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