Just Fly.com Charged me an extra $225 to book a flight California

My son used this website to book a flight. He was unable to take the flight and paid an extra $75 to cancel it. He was told he would be able to use the full credit as long as it was within a year.

He just tried to book a flight using the credit and it would not go through. We called justfly.com for him and we were told he has to pay an additional $225 for booking fees and taxes. The new flight is actually cheaper than the credit. When we asked why they offered no explanation.

We asked to speak with a supervisor. The supervisor said there was nothing he could do and had no response when we inquired why my son was not told this and why it is not anywhere on the website.

Very poor business practice and basically stealing money from people. My son only used the website because he was trying to save us money. Beware of just going with the cheapest price. It can end up costing you more in the long run. Feel badly for people who are not fortunate enough to afford the difference.