JustVapeIt.net Rick Griffith E-Cig Vape Pen Internet

On August 13th, I order my E-Cig from JustVapeIt.net
You get 3-5 day shipping. So now, its August 27th, and my ecig still isnt here. So i emailed Rick Griffith, the co-owner, he tells me in the terms of service it says for a custom pen, it takes 7-10 days. Now, we can start with the fact, that its been 14 days at this point, and my pen has yet to even ship. I check the terms of service, along with the rest of the website, & NO where does it say 7-10 days for custom pen. I also take a look at their reviews where two different people say they received their ecig in 2-4 days. I sent him my screenshots, and told him to please send my e-cig. But instead, he told me that my money should be back in my bank account in a week, depending on my bank. 
He never gave me a reason for just refunding me. He never told me if the pen just wasnt in stock, or what was going on. So I basically just wanted to let everyone know, that Just Vape It & Rick Griffith are of ignorance.