Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1255833

Complaint Review: Juvacell - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Rapunzel — Ventura California USA
  • Author Confirmed What's this?
  • Why?
  • Juvacell PO Box 25380 Santa Ana, California USA

Juvacell Liberty/FlawlessSkihbl Bait and Switch - Total Scam. Debited my acct for $190 after sending 2 tiny jars of lotion Santa Ana California

*Author of original report: Another debit out of my acct.....

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Contacted Juvacell for a Trial of the products. Originally only really wanted the skin cream but the site will not let you opt out of the eye cream so I ended up with both for $13 or so. No big deal if I liked them. Nothing was mentioned about 14 day period and I certainly did not authorize future debits from my account. After using the cream, which is nice, I decided not to continue but had not kept my packing slips so I had no way of contacting them. Only later did I find out that they had debited my account $89.77 for the skin cream via a company named Liberty and then another debit for $98.71 from FlaslessSkihbl. WTF? 

I called the number on my bank statement and the woman told me that since I did not cancel within 14 days, I was charged. She refused a refund request and then proceeded to tell me that my original charge was for shipping only. What?! Nothing she said made sense to me. When I asked for clarification, she went back to the original statement of me not cancelling. 

Bottom line, this company is a complete scam / rip-off. Hopefully others see this before ordering anything from them. If a Class Action Lawsuit arises, it will be no surpirse and I will certainly participate to keep them from doing this "take" to others. It completely threw off my checking account and I was hit with OD fees. Don't buy from these people no matter how good the ad looks. 

This report was posted on Ripoff Report on 09/18/2015 05:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/juvacell/santa-ana-california-92799/juvacell-libertyflawlessskihbl-bait-and-switch-total-scam-debited-my-acct-for-190-af-1255833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Another debit out of my acct.....

AUTHOR: - ()

POSTED: Tuesday, September 22, 2015

Someone must STOP THIS COMPANY! They just debited my acct again for $98! This is pure insanity. Overdrawn my acct + OD fees. A total nightmare! 

I did call and cancel however, must have missed that last billing. They are absolutely defrauding the public. Looks like I will have to close my acct and cut them off. Horrible events over 2 tiny jars of cream. Really?!  

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now