Report: #1434198

Complaint Review: Juvia's Place - Secaucus New Jersey

  • Submitted:
  • Updated:
  • Reported By: Tamika — GLEN OAKS New York United States
  • Juvia's Place

    Secaucus, New Jersey
    United States

Juvia's Place Did not ship my product/bad customer service/ rude service by owner and customer service Secaucus New Jersey

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I ordered A palette from Juvia's Place. I received a confirmation email with my correct mailing information. When Juvias Place sent a shipping confirmation they had printed my shipping information completely incorrectly. My package could not be delivered as a result. I contacted the companies customer service (which can only be reached by email) I attached the pictures of the error made on their behalf. It took over 10 emails to get them to respond to my issue. They asked for my correct shipping information once again to reship and once again they shipped my palette with the SAME incorrect address. I tried contacting customer service again and they ignored me! I tried to contact them on IG and they blocked me. As a last resort I contacted the owner of Juvias Place and she was very nasty towards me. At first she insisted I put the incorrect shipping information. I enclosed proof in the form of screenshots, that the information I provided was correct. The owner reponded "o.k" then the owner asked me "Are we really arguing about $20" She proceeded to ask me do you want help or not? Very nasty attitude. Customer service is terrible and buyer needs to beware

This report was posted on Ripoff Report on 03/13/2018 06:19 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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