Complaint Review: K & K Heating Parma Ohio - Parma Ohio
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- Author Not Confirmed
- K & K Heating Parma Ohio 2512 Broadview Road Parma, Ohio United States
- Phone: 440-429-5858
- Web: www.kandkheatingandcooling.com
- Category: Air Conditioning Company , air conditioning and heating
K & K Heating Parma Ohio Charged me for a Trane Air Conditioner and installed a Cheap Off Brand... Parma Ohio
*REBUTTAL Owner of company: Please Help!
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I signed on with Kieth from K & K Heating and Air Conditioning on Broadview Road in Parma as I live in Parma and I was supposed to get a new Trane Air Conditioning System. When I came home from work I looked at it and it was not a Trane, the name on it was Ameristar. I called Keith and he said it is the same thing that he gets it cheaper with this name on it. I told him I do not want it and that the contract I signed was for a Trane and he continues to argue with me and will not do anything about it, I called the 800 number in the owners manual and talked to them and they said it is made by Trane but in no way is a Trane unit that it is a builders mode; used on new home construction and what I paid is overpriced. Further after contacting the Parma Building Department Keith did not get a permit and the inspector came out and said the electrical work that was done on the installastion is wrong and I cannot use the air conditioner until I get a licensed electrician to correct this. Keith is a Bad Guy he took advantage of me.
This report was posted on Ripoff Report on 06/24/2018 02:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/k-k-heating-parma-ohio/parma-ohio-44134/k-k-heating-parma-ohio-charged-me-for-a-trane-air-conditioner-and-installed-a-cheap-off-1448796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Please Help!
AUTHOR: Keith - (United States)
SUBMITTED: Thursday, August 02, 2018
Thank you for sharing. I am sorry, but I believe there must be some confusion somewhere. I had my vendor pull reports and it shows that I have not purchased any Ameristar units from them. I have had no conversations with any customers regarding something along these lines, so I think that you may have the wrong company.
Can you email me the copy of the proposal at keitht@kandkheatingandcooling.com. I need to make sure that there is not another company that is using our name because of our great reputation. It may be surprising but I personally know of another company that has happened to. If anything did happen on our end and there was any type of mistake I will offer you a full 100% refund of your purchace. Thank you, and have a great day.
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