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Ripoff Report | K-Mart - Martha Stewart Numark Review - AVON, Indiana
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Report: #305156

Complaint Review: K-Mart - Martha Stewart - Numark Company - AVON Indiana

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  • Reported By: Baltimore Maryland
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  • K-Mart - Martha Stewart - Numark Company 5250 E US HWY 36 AVON, Indiana U.S.A.

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I purchased an outdoor furniture set from K-Mart manufactured by Numark on 6-20-04. The furniture was advertised as rust resistant. The furniture rusted in less than a year. When I contacted K-Mart they advised of the 1 year warranty and that I should have contacted them within that period. I'm sorry but I expect a furniture set that cost me $380.00 to last longer than a year. I did find my receipt and was also advised to mail pictures (which I did). I spoke to a representative from K-Mart who advised she would refund me $280.00 only for the table and chairs. I also purchased an umbrella for $90.00 (that also broke).

When I sent the pictures and request to her attention, she gave me a phone call back and stated that my request was denied. Why ask me to take pictures and send them to the company only to receive a call back with another denial? I did speak to a supervisor of the company and she offered me a $25 gift card for my inconvenience. I just laughed at her and told her that I would be suing Numark/K-Mart. I notified the BBB against the company on 1/20/08 my complaint number is 5962138.

Kristen
Baltimore, Maryland
U.S.A.

This report was posted on Ripoff Report on 02/01/2008 07:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/k-mart-martha-stewart-numark-company/avon-indiana-46123/k-mart-martha-stewart-numark-company-i-was-sold-an-outdoor-furniture-set-that-was-adve-305156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
12Consumer
0Employee/Owner

#12

Me too

AUTHOR: pam - (USA)

POSTED: Sunday, September 13, 2009

Hi Teresa, I would love to know how this turned out for you.

I also bought this furniture on April 8, 2009. It started rusting immediately, like the next week. After spending a day putting it all together I wanted to just live with it. However it just got worse and worse.

I purchased 2 five piece seating sets, 1 table, 1 set of 5 chairs and an umbrella. The umbrella and table are fine-though after checking out this internet search I have seen MANY complaints about the table exploding into a million pieces and my grandmas actually did she just thought a racoon jumped on it over night.

I went to the store today (with pictues) and since the 90 days are up now and they dont have anymore they gave me the number for NUmark and said there was nothing they could do..(the manager also said there was 1 other complaint all season....I must have gotten a bad one). Now I am wishing I would have went immediately when it happened.

Since today was Sunday Numark was not open so I decided to give KMart a call...they said NuMark would give me a call within 2 days....cant wait to see how this turns out.

 

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#11 Consumer Comment

Follow-up, photos

AUTHOR: Teresa - (U.S.A.)

POSTED: Wednesday, June 17, 2009

Just wanted to follow up to my last post with updates/corrections.

I was a little off on the manufacturer's name. It is NUMARK, not Nuway:

Numark Industries
6319 E US HWY 36
Avon IN 46123
PH 800 457 4652

I did reach someone at Numark, and have been going back and forth with them since my post above. They wanted my address to send replacement parts, but it sounds like these would be the same parts that began rusting almost immediately. I don't see the point in disassembling and reassembling the whole set with parts that are going to begin rusting almost immediately. I'm just trying to get them to confirm or refute my suspicion that nothing has changed about the materials used in the parts they want to send me.

From my experience and other complaints I have read online, it sounds as if Numark is trying to dodge complaints by telling people they should have covered their patio furniture. I agree if we're talking about covering it at the end of the summer to protect it from harsh winter weather. But to have a set that remains covered during the summer when it is used daily? That's unreasonable for something sold as outdoor furniture.

I suspect they get a lot of similar complaints because the rep I spoke to said something like, "I can tell you what they're going to say. You should have covered it." When I told her that my set was only three months old she stopped trying to place the blame on me, but she was very guarded about what Numark would do to remedy the situation.

Our set was probably not a month old before it began rusting and at three months there is rust at every joint/connection and in several other spots on every single chair and on the ottomans. I have posted pictures here (keep in mind this is only THREE months old):

http://picasaweb.google.com/teresa.wheeler/MarthaStewartPatioFurniture?feat=directlink

Other people who've said you shouldn't expect much out of KMart furniture are probably right. I expected more because of the Martha Stewart brand name and because I paid more. This wasn't a $99 set. I hope anyone reading this and considering a Martha Stewart patio set will not make the same mistake.

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#10 Consumer Comment

Inferior manufacturing, not neglectful care

AUTHOR: Teresa - (U.S.A.)

POSTED: Monday, June 08, 2009

We bought the Martha Stewart Pacific Palisades sets - the dining table & chairs and the 5-piece seating set with the ottomans. I usually do my homework when making large purchases. This time I made the mistake of going on some nice photos in an ad and by past experience with other Martha Stewart items like towels. Mistake.

Just wanted to say that the original poster DOES have valid reason to complain. We bought our patio furniture three months ago and it is already rusty. It would definitely be unreasonable to expect an incredible life span out of inexpensive furniture that came from KMart, but beginning to rust within a month, then developing numerous rust spots before three months, is completely unacceptable at any price. And we did spend over $900 on the set.

I've called KMart/Sears customer service and they've notified the manufacturer, Nuway, who they say must call me within two days to discuss resolving the problem. I hope they will but this and other online posts don't leave me with confidence in the company. My only advantage over the original poster is that I've been able to see what's going on with this set and call them on it.

Google "martha stewart chairs rust" and you will see that this is not an isolated incident, nor is it even limited to a particular set. Unfortunately, poor quality seems to be a persistent Nuway/Martha Stewart patio furniture problem.

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#9 Consumer Comment

Sears / Kmart

AUTHOR: Indianamom - (U.S.A.)

POSTED: Thursday, February 26, 2009

Well I for 1 think outdoor furniture doesn't need to be covered. As it IS outdoor funiture. Why spend good at Kmart/Sears...as they sell nothing of good quality. Sure if one wants to buy something cheap and cheaply manufactured. Then by all means shop there. But if I'm gonna spend my hard earned cash...you can bet it will not be there.

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#8 Consumer Suggestion

Rusty Value

AUTHOR: Crystal - (U.S.A.)

POSTED: Sunday, February 15, 2009

I understand that having your items rust when they are supposed to be guaranteed can be aggravating however this is a Martha Stewart guarantee not a Kmart Policy Guarantee. You should contact the Martha Stewart company with any problems that you have that are not satisfactory.

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#7 Consumer Suggestion

Rusty Value

AUTHOR: Crystal - (U.S.A.)

POSTED: Sunday, February 15, 2009

I understand that having your items rust when they are supposed to be guaranteed can be aggravating however this is a Martha Stewart guarantee not a Kmart Policy Guarantee. You should contact the Martha Stewart company with any problems that you have that are not satisfactory.

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#6 Consumer Suggestion

Rusty Value

AUTHOR: Crystal - (U.S.A.)

POSTED: Sunday, February 15, 2009

I understand that having your items rust when they are supposed to be guaranteed can be aggravating however this is a Martha Stewart guarantee not a Kmart Policy Guarantee. You should contact the Martha Stewart company with any problems that you have that are not satisfactory.

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#5 Consumer Suggestion

Rusty Value

AUTHOR: Crystal - (U.S.A.)

POSTED: Sunday, February 15, 2009

I understand that having your items rust when they are supposed to be guaranteed can be aggravating however this is a Martha Stewart guarantee not a Kmart Policy Guarantee. You should contact the Martha Stewart company with any problems that you have that are not satisfactory.

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#4 UPDATE Employee

I really don't think so..

AUTHOR: The Layaway Associate - (U.S.A.)

POSTED: Saturday, January 17, 2009

You had a warranty for a year, and if you bought it back to the store in that year with your original receipt or you would have called the number on the warranty. They have no choice but to give you another one, or repair it. I am sure if it cost that much it was a service plan so they would have given you another or a in-store credit. Sears does not own Kmart for the record. They are both owned by Sears Holdings. Sears did not buy Kmart, a company bought them both. For the record.

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#3 Consumer Suggestion

you do realize........

AUTHOR: Cat - (U.S.A.)

POSTED: Friday, September 12, 2008

That Sears OWNS Kmart don't you? They on average do not stand by their products, which was the point of the person that asked you the questions. I am wondering since you had the one year warranty and you have the receipt did you begin your calls and or emails before the one year warranty was up? That is the only way you will have a small claims case. They do expect general care like covering up the set, putting the umbrella away on windy days and the like. I see you shot the last person down for responding, but If you post people will respond. You may learn something if you calm down and actually listen to us. I know it is frustrating, but I do not know if this is one tiny rust spot or if the entire set is covered with rust. If it is one small area that can be sanded and painted and if it is all covered with rust then you will have learned to stay away from Kmart/Sears and yes they are one and the same for large purchases. It is better to go with a store that sells sets not some place like Kmart. They often sell out fast and stop the lines they carry, which then you couldn't replace it anyway. Try going straight to the manufactuer of the set, usually that is how it is done anyway.

Small claims court is your bet if you are within the one year warranty, but is it worth the frustration to do all that for a table? Only you know the answer to that. I wish you the best, but Kmart/Sears have not been in bk court for taking care of customers, think about that.

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#2 Consumer Comment

Fixdit 'screws up' big time!

AUTHOR: Andromeda - (U.S.A.)

POSTED: Thursday, September 11, 2008

Fixdit,

'You did NOT tell the whole story, did you?'

This is a guess. Sarcastic. Not relevant to anything.

'First of all, did you even cover the set when it rained? Or put the umbrella away when it was windy or snowing?'

Sarcastic. Not relevant. None of your business.

'Secondly, 'rust resistent' means it resists rust, not absolutely will never rust. Especially if you exposed it to harsh weather and did not take care of faded fabric or chipped paint (like it says to do in the enclosed intructions).'

Speculation. Guess. Post the enclosed instructions here to prove your statement. I will check it out.

In the perfect world outdoor furniture would only rust, or biodegrade when it was discarded as trash.'

So what? irrelevant. Space filler. This is not your 'perfect world'!

'Finally, I agree with Sears on this one. I don't think this even warants an explanation or statement from them of any kind. It's a no-brainer.'

Wow! You finally got something right. 'This does not warrant an explanation from Sears' because the company is K-Mart! It's a no-brainer Dummy!

Where was your head? Wise up!

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#1 Consumer Comment

REALLY!?!

AUTHOR: Fixdit - (U.S.A.)

POSTED: Wednesday, September 10, 2008

You did NOT tell the whole story, did you?

First of all, did you even cover the set when it rained? Or put the umbrella away when it was windy or snowing?

Secondly, "rust resistent" means it resists rust, not absolutely will never rust. Especially if you exposed it to harsh weather and did not take care of faded fabric or chipped paint (like it says to do in the enclosed intructions). In the perfect world outdoor furniture would only rust, or biodegrade when it was discarded as trash.

Finally, I agree with Sears on this one. I don't think this even warants an explanation or statement from them of any kind. It's a no-brainer.

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