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Report: #1471365

Complaint Review: k9 kennel store k9 kennel castle - Odgen UT

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  • Reported By: Marlene — Quebeck United States
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  • k9 kennel store k9 kennel castle 833 West 27th Odgen, UT United States

k9 kennel store k9 kennel castle, cove products, Chicken condos. TOTAL RIP OFF!! NOT MADE IN THE US!!! k9 kennel store k9 kennel castle cove products Chicken condos CHEAP PRODUCT - NOT MADE IN US - OVER PRICED - BAD SERVICE Odgen UT

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Ordered the mobile chicken condo - Paid almost $3000. Nighmare started with ordering - said "in stock" took 30 days to get delivered. Estes showed up with delivery - product too big for liftgate and I was told to brake the pallet down and offload it myself - I am a 48 year old woman!!!

I refused to do it as we own a trucking company and I now that we do not allow our customers to get on the trailers due to liability insurance - so I refused delivery. Contacted Chicken Condos and said how can you change me $600 for delivery and then expect me to take it of a 48 ft trailer myself. They said "it is not their problem" - I told them that I had refused delivery and don't want the product if this is the service I am getting. I was told I can return the product but will pay a 40% restocking fee PLUS all costs to return the product to UT. Outer cardboard was wet and damaged - looks like product was in the rain. After going back and forth I got a guy from Estes to make a plan and he got the product of the traile a couple of days later - he was very helpful. My problems were not over though - Unpacked the product - assebly instructions were clearly done by chinees - Box even marked 'MADE IN CHINA" although they advertise that the product is made in the USA - first issue.

Assembly instructions were a nigtmare. There were so many parts and nothing was marked.  Non of the holes ligned up. It took 3 people 4 days to figure out what needs to be done after we've laid all parts out on the ground.  The whole structur is odd looking - nothing is lined up and nothing is straight. After eventally getting this assembled I tried to push/pull the tractor coop - It is so heavy that we need 3 people - nothing like the product that was advertised on their website.  Furthermore the first night after it was assembled we had a little rain and already the panels have rusty lines running down on the plastic coop.  This is by far the worst coop I have ever seen for the most $$$$ ever paid.

Bottom Line: DO NOT PURCHASE PRODUCTS FROM THESE COMPANIES - They do false advertising. You over paid dearly for crap that is make in China - product is not made in the USA as advertised - Very Very poor quality. Safe your money and build your own moble coop - we did it and it is 4 times the size (used a 16ft trailer) and the material was a fraction of what we paid for this piece of junk.  I am so dissapointed that I am not even using this coop!!!

This report was posted on Ripoff Report on 01/13/2019 04:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/k9-kennel-store-k9-kennel-castle/odgen-ut-84401/k9-kennel-store-k9-kennel-castle-cove-products-chicken-condos-total-rip-off-not-made-1471365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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