kaiku Heather Supervisor Return Tax Refund to IRS Thousand Oaks Internet

I also forgot to mention,

File a complaint with BBB of Delaware against the Bancorp Bank.

The Bancorp Bank
409 silverside road suite 105
wilmington de 19809
info@thebancorp.com
https://thebancorp.mybankingservices.com/
fax 605-988-3346


The Bancorp Bank - Prepaid Card Division
P.O Box 5017
Sioux Falls SD 57117
605-988-3200 (You can leave a voicemail here.  Your Lawyer can also call this number)

Good Luck and as far as im concerned, I will never get a prepaid card again. Not worth all the trouble this caused me

Heres what you need to do:

File a complaint with the FDIC against the Bancorp Bank of Delaware

File a complaint with the State Commisioner office of Delaware against the Bancorp Bank

File a complaint with the Attorney general of South Dakota against the Bancorp Bank

 After waiting almost 7 weeks now I am told after I need to have the IRS send an letter of intent or an indemnity letter. Never once during that 7 weeks as I was waiting was a letter mentioned. I was told it was a process of the IRS accepting the money now I need a letter. This is the response given 4/16/15 All these people have done was waste my time and take from my kids. It's hard enough being single parent and working not making enough then people steal your money and give you the run around but if it was their money they would do wahtever to get it.

Hi Lawrence, As the process involves not only returning the funds back to the sender, but involves multiple steps between KAIKU, KAIKU's issuing Bank (The Bancorp Bank) and the sender of funds (IRS). We understand that you were advised a time frame of 8 weeks for the return to be processed, but the process heavily relies on the IRS. The bank will debit your Card account once they receive approval from the IRS. The request to return the funds was sent to our issuing bank (The Bancorp Bank) and the process is now reliant on the IRS to accept the funds. KAIKU had handled the account as required by the enterprise guidelines and is no longer in the position to provide further information regarding the funds status. From here forward the IRS will be your most accurate source for information on the time frame to receive your funds. Sincerely, KAIKU Customer Service Team
The Kaiku Visa Prepaid Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. © 2015 Kaiku Finance, LLC. All rights reserved.

 Now on 5/12/15

Hi Lawrence, As we informed you, the process of returning the funds is beyond our control and solely depends on the IRS and our issuing bank. You are more then welcome to reach our issuing bank (The Bancorp Bank) directly at 866-271-1623. Unfortunately, there is nothing else KAIKU can do to speed up the process of returning your funds. The IRS investigation may expedite the process once they contact our issuing bank. We would suggest that you ask them to send a letter of intent our issuing bank. Sincerely, The KAIKU Customer Service Team
The Kaiku Visa Prepaid Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. © 2015 Kaiku Finance, LLC. All rights reserved.

 So it's past six weeks and I spoke with Customer service on 4/16/15 this message is posted below. I contacted the IRS today spoke with Dean agent ID 1000246564 and was
advised that you haven't sent anything to them. She checked with her supervisor and advised them that Kaiku customer service said it was a matter of them accepting the funds. She said they can't accept what hasn't been sent. I'm filing an investigation and contacting the BBB. I have sent IRS the emails between the rep and I. I now feel like they are trying to steal my money. I will go to every website contact the news and let consumers know Kaiku are thieves.

Hi Lawrence, As the process involves not only returning the funds back to the sender, but involves multiple steps between KAIKU, KAIKU's issuing Bank (The Bancorp Bank) and the sender of funds (IRS). We understand that you were advised a time frame of 8 weeks for the return to be processed, but the process heavily relies on the IRS. The bank will debit your Card account once they receive approval from the IRS. The request to return the funds was sent to our issuing bank (The Bancorp Bank) and the process is now reliant on the IRS to accept the funds. KAIKU had handled the account as required by the enterprise guidelines and is no longer in the position to provide further information regarding the funds status. From here forward the IRS will be your most accurate source for information on the time frame to receive your funds. Sincerely, KAIKU Customer Service Team The Kaiku Visa Prepaid Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. © 2015 Kaiku Finance, LLC. All rights reserved.

 They were trying to assist me but now because I been busy with work they are threaening to send my money to their bank vs back to the IRS as it was originally suppose to be set. Tha's fraudulent and I will contact whoever to get my money I have screenshots of everything and will upload it here.

The Cardholder initially contacted The KAIKU Cardholder Services team on March 5^th, 2015 and was advised that his account had been placed on hold due to additional verification needed for a tax return loaded the previous day. Account monitoring is required by federal law and is an important part of protecting our cardholders and the integrity of our Card program. 

The Cardholder was then advised that verification documentation would be needed in order for the account to be released. The Cardholder then advised KAIKU Cardholder Services that he could not provide this documentation, and requested for his funds to be sent back to the IRS. The Cardholder was given a timeframe of 2-8 weeks for the return to be processed, as the process involves not only simply returning the funds back, but also requires the cooperation of the IRS and the Cardholder.

On March 9^th, 2015, the Cardholder emailed the KAIKU Corporate office explaining his situation. The KAIKU Corporate Customer Relations team reached out to the Cardholder shortly after receiving his email to assist in resolving the matter. The KAIKU Corporate Customer Relations team is still in the process of assisting the Cardholder and obtaining the required documentation to release his account as required to comply with federal regulations. KAIKU sent a reminder email to the Cardholder on March 10^th 2015 informing him to send the verification documentation at his earliest convenience.