Kaplan University False statements Davenport Internet

Upon signing up for Kaplan, I was told that financial aid would cover the cost of my education.  They also stated that I qualified for two scholarships.  However, they said that I needed to sign the promissory note in order to start my classes.  I asked the financial aid advisor if they would be tapping into the loans for education.  The response I got was "no".

Since Kaplan offers 10 week courses, I asked how long would the financial aid carry me until the renewal for the Pell Grant.  Financial aid said that it would only last for 2 terms and that i would definitely have to pay for summer classes.  My response was that i do not want to repay any loans so I would not be signing up for summer classes.  I was told that I would not have too.  I advised them to play the recorded phone calls.

As of 3/11/15, I spoke to Leslie S., one of the managers at Kaplan in the Financial Aid Department.  She informed me that the person, I spoke with did not work with Kaplan anymore and they did not have access to the conversation.  They will have to go through the Information Technology Department to see what they could pull up.  Leslie informed me that they had forms that students needed to fill out when they do not want to use loans on there website.  Unfortunately, this was not an option given to me and I was not directed to the site during enrollment.

I am highly disappointed with this representation of Higher Education!  Waiting on updates...