Kaplan University My name is Lisa Hendry. I truthfully believe that I was a victim of fraudulent treatment from Kaplan University. I am writing this to tell my story. Internet

My name is Lisa H****. I truthfully believe that I was a victim of fraudulent treatment from Kaplan University. I am writing this to tell my story.

I started with Kaplan on July 1^st, 2009, I was doing very well, making good grades, but I did decide after a few months that I wanted to change my degree plan from Bachelor of Science in Information Technology in Web Design to Bachelor of Science in Human Services with emphasis in Child and Family Welfare, I have my reasons for the change and mostly because I decided I wanted to help people in need. Everything was going great until February of 2012, my husband had to change professions which put him going out over the road, I was working a full time job, taking care of my two children, and going to school full time, which resulted in a failing grade.

I was told when I failed that “I could re-take the course up to 3 times”, so I re-took the course the second time and again I failed, I did not understand why I was failing, during the first failure I found out that my homework and tests were not being graded, I called technical support, and they helped me, but by the time the problem was fixed I still lost points for late work, and they did not even grade my final paper, so I called the school and they told me it was alright, I could try again. The third time I took the course I was given a e-book for the course that I did not have in my prior two courses.

It did not dawn on me that I had the wrong book until halfway through the term, and by then I was starting to fail again. I was discouraged, and upset. At the end of August, of 2012, I received an e-mail from Kaplan stating that since “I failed the class three times I would be dismissed from school” I did not realize that I would be dismissed until I called the school to tell them what happened and why I failed.

When I called Kaplan it was in September of 2012, I talked to an advisor named Jumah Day, this person told me that I could re-take the course elsewhere and possibly come back to Kaplan if I could prove I passed the course, but when I tried to explain about having the wrong textbook, I was cut off by the advisor and was asked to find another school altogether. I have problems finding a school due to the fact that I found out that Kaplan has taken ALL my financial aid, except $2000.00, I was told I owed $55,500 this was a surprise, knowing now I cannot get my education, unless I can ever qualify for private student loans, I cannot find a job that will except me for the credits I received.

I had 132 credits of 180 with Kaplan, I had an cumulative GPA of 3.46, and a Enrollment GPA of 2.53. As stated earlier, at one time I was doing very well. I am not blaming Kaplan for all that has happened, but I am wondering what happened to my financial aid, because I have a family member who is working on her Doctorate Degree whom claims that she does not owe as much as I do. I am angry and all I want is to have the opportunity to earn my degree, I do not believe I was treated fairly, and at the end of my term, Kaplan actually added courses on to my schedule, I was supposed to graduate, September, 15, 2012, then it was changed to March of 2013. I feel that Kaplan lies to people , I have to wonder about the textbook problem, because I was too close to graduation.