Report: #1319606

Complaint Review: Kaplan university

  • Submitted: Fri, July 29, 2016
  • Updated: Fri, July 29, 2016
  • Reported By: GINA — Ione California USA
  • Kaplan university


Kaplan university Over looked my diploma waived it , and now they are making me pay 6,242 dollars back to student federal aid because they messed up on documents Davenport Iowa

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Hi I am a student here at Kaplan University I am stating here today July 26th 2016 the reasoning of this disagreement. Before I joined Kaplan University I had applied for a GED through American Academy of Pinecrest back in September 16th 2014 which is when I graduated from this school. did not receive any notion or information stating that I had to send in my transcripts from the school. I sent in a document stating the high school I graduated from and got my diploma from and there for my student advisor at the time had waved the process and then after that the student Federal loan services had contacted me to sign papers to be approved for Kaplan University. From I started at Kaplan University as a student for my bachelors degree in ABA psychology. I never received the documents stating for my high school transcript dated in there documents from May 26th 2015. This document from 2015 is not in my document history on my account in my documents for Kaplan University online college I had not seen this information nor did I get hold of this information what xo ever ,not through federal or student advisory office until July 1st, this was my first notice of this transcript for school and that it was unsatisfied. Student federal aid and my student advisor had had told me that I was eligible and my school is a eligible school through Kaplan back in 2014 when I started school. July 12th 2016 I had called American Academy of Pinecrest because I was getting emails which were stated July 18th 2016 July 20th 2016 and July 25th 2016 stating that I owe 6,426 dollars to Federal student aid and that my account was being blocked and if I do not make payments I will no longer be able to attend school .

The American Academy of Pinecrest had told me then on July 12th 2016 that Kaplan is not a valid school to go to and will not be eligible at this time to contact my advisor in which I had done this three times as well as contact the online chatting rooms to advise on what to do. I was told that it was my responsibility to get proof of ,y diploma and that in the letter before enrolling it states that I had 30 days to get proof of this so I gave the proof of my diploma and which I heard nothing back stating it was not approved or approved for this school. so they had told me to go ahead with school which then they gave me the ok to fallow through with financial aid through their school. In my opinion a school that is dealing with financial aid and legal documentation should not just rely on someone’s word and fallow through with the info giving and it should not be a student That is knew to the collage world that it is their responsibility when someone doesn’t even know the first thing where to start with this information. So the school that is taking in students that have GEDS it should be financial aid and the schools responsibility to make sure people are attending with the right documentation, and that all documents that are being given and signed are well looked through and explained thoroughly about and the student has a well understanding of what Kaplan and financial aid needs and as well as documentation for the school they are applying for and the student advisory office.

On my account some documents in my history are waived and some are satisfied I'm not sure exactly what this means but all threw my account history it did not show any signs for my high School transcript until July 1st 2016 which then I saw and unsatisfied notice. And that this is unsatisfied so no where did I know that information and I was fileing for financial aid all this time they should of it least told me that my high school diploma was not satisfied and I wouldn’t be able to be approved and look through their documents in a better for not just ignore this valuable information for financial aid to process their document correctly or this would lead me to believe to ask more questions on my diploma and why am I not able to be eligible for financial aid or my high school transcript. So this is clearly a miss understanding and further information should have been awarded in my behalf.

Even if American Academy of Pinecrest was a eligible document Kaplan university loan office and student advisory and the documentation office should had check within themselves to cover this mistake and not have to go through this with students that are new . And not to rely on just a word from a student this then does not make it the students fault and should be taking for further investigation . If the student is not clear on the directions on what to do with their new documents therefore it should not fall back on the students responsibility and my opinion to get this matter solved the transcripts that I have gave was all that they had asked for . point is me enrolling they did not give me any further documentation Stated that I was approved for any reasons or ask for any further documents stating any further schooling until July 1st this is which then I was asked to contact my student advisor now that I had to take a California State GED test to get the matter taken care of so that I am NOT block from this account. All the documents that I have seen and signed are all in my documents from my Kaplan account, what ever documents they have on their side I do not believe I have all of them. So this is my side of the story and I’ll be investigating on my side for further notions to be taken for Kaplan an financial aid. Regards July 26th 2016

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