Kaplan University Took my money and dropped me from my classes Internet

I signed up with kaplan because I work 13 hours a day but I still want a education. When i signed up i told them that to make sure it will not be a issue and she said it will not i have until sunday each week to finish my homework. She put me on a 3 week free trial. 

On the 3rd week i was dropped they claimed i never showed up in class on that 3rd week which i didnt but that week was not over i had until sunday to finish my work. Plus i was moving that week and i told my teachers that they was fine with it and told me to contact me education advisor which i tried and everybody that i emailed and called gave me the run around.

So a day or 2 after i was dropped i start getting emails from from navient saying i owe them money come to find out kaplan took my student loans and claimed they didnt when i contacted them the lady said what you need to do is start paying on your loans from the last school you went to and i told her that was not the issue and none of her concern the issue is i am being charged for money i never used or saw but she claims they never took the money

I think its funny that i got dropped on the day they was suppose to send out refund checks.