Kaplan University Ripped Off- I have to owe more money now! Iowa/ Online Nationwide

I was a student for Kaplan University in 2009-2011 - At this Time I did not finish my degree because I has another opportunity under a family business. However, recently I have decided to continue my education because I only have 70 mor credits to go and finish to obtain my BS in Criminal Justice Degree. I called into Kaplan, everything sounded like I was good to go to re-enroll. I then recieved an email from Kaplan stating that I OWE a remaining balance of 9,296.75 otherwise I cannot re-enroll or switch over my transcripts until this is paid in full. With the amount of confusion and shock, I called into Kaplan and spoke with a nice gentleman who advised information that I was never aware of- If so, I probably would have looked into alternatvie options.

He advised to me, that the remaining balance is what is due to Kaplan University Directly, this is NOT the student loans. This is an ADDITIONAL COST as the student.. He also advised that every Term I had a remaining balance and that I should NOT have been allowed to continue to the next term if these were not paid in full. I was still confused because I was never advised that my finincial aid/student loans wouldnt cover the full costs of the class. He then directed me to another department because he stated that my balance when to a collection agency in 2013. HOWEVER, IF this is the case... 1. I never recieved a phone call 2.I never recieved documentation stating it went to collections/OR I had an outstanding balance 3.My credit score was NEVER docked.   --- See where my suspensions are kicking in?

I then got transfered to a woman, who is advising me of the same information as the gentleman did. Also advised that it did go to collections but then Kaplan pulled the balance from collections and took it back as an 'in-home debt'  - OK, THEN how come I still never got contacted?? 

Through this whole process I have been making payments online toward the interest on my loans - TO WHICH was consolidated through another company. 

So Now, I can either continue my education and pay 9,296.75 BEFORE I start anything - OR I can NOT continue my education and stay where I am at - OR I can start completely over through another college -

RIP OFF!