Karger & Associates Sally Hawkins Paralegal, Karger Consulting Karger & Associates along with Sally Hawkins Paralegal are nothing but thieves! Boca Raton, Florida

I work in the debt settlement department of a very large payday loan company.  We work on over 800 accounts a month, and offer a generous discount and even accept monthly payments to help the customer resolve their balance. 

Consumer Legal Advisors (also called Karger Legal, Hawkins Paralegal, Payday Loan Resolution) is absolutely impossible to work with - truly a nightmare. We're having our legal department look into them and hopefully they will make the decision to not even communicate with them.  

They ignore our letters for MONTHS, up to a YEAR in some cases. When they actually do send an offer, it is absurdly unacceptable (for example, a $1200 balance and they offer $168).  On top of that, even in a couple of cases where we accepted a very low offer as a way of a test/trial, they still did not make any payments.  

The worst part is that when the clients do end up calling us, they tell us they have been paying money to CLA/Karger the whole time, and thought everything was taken care of.  This is definitely NOT in the best interest of the consumer - because while they think things are being resolved, the lender will end up outsourcing or selling the account, which ends up damaging the person's credit and tacking on a bunch more fees and interest.  

I feel really bad for people who think this company is helping them, and wish there was something that could be done to stop companies like this.  Not all debt settlement companies are shady like this one, we work with many, many different companies who stay on top of their clients' accounts, agree to reasonable settlements and pay a monthly payment with the funds they collect from the consumer.

 I initially filed a rip off report complaint against Karger & Associates and Sally Hawkins Paralegal because I felt very strongly that I had been taken.  However, since the report, I've learned that this company had infact acted in good faith and what existed was a communication issue.  A refund check had infact been mailed to me however, I did never receive the check and naturally felt that these folks ripped me off particularly since noone returned my call.  The company provided me with proof that a refund check was issued and mailed around the time I cancelled my contract and requested a refund.  

I am happy to say that the company was very apologetic after learning that I never received the check.  After receiving confirmation from their bank that the check never cleared, they immediately took steps to remedy the problem. I received a check for the entire amount that I paid into the program within a week of discovery.  I think this company can do a better job of communicating with patrons, but I have to say that I retract my previous assertions that they are thieves. 

Consumers please do your due diligence with any debt consolidation company or business for that matter, however, Karger & Associates and Sally Hawkins Paralegal have not done any harm to me and have removed any negative thoughts that I previously held. I wish the company and iits employees well and I thank them for displaying ethical behavior as it relates to me doing business with them.

Best Regards,