Report: #316214

Complaint Review: Karz Now - Crescent City Florida

  • Submitted:
  • Updated:
  • Reported By: Sanford Florida
  • Karz Now
    2 South Summit Street
    Crescent City, Florida

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In June 2006 I purchased a 2003 Jeep Liberty from Karz Now, LLC in Crescent City, Florida. Having known the owner and his family for nearly 20 years I figured this was my best choice of purchasing a nice used car. During our discussions of the possible vehicle sale he assured me that the vehicle was free of problems and that it was a well maintained government lease that had been on a properly followed maintenence schedule. When I test drove the vehicle it appeared to be in good shape with all options working properly.

I traded in my vehicle that was a clean vehicle with no major problems and signed a contract for which I paid 1,500 dollars for a down payment and financed nearly 17,100 dollars through my auto finance company. Over the past year and a half I have had recurring problems with my electrical and braking systems which included my running lights and tail lights becoming inoperative, mulitple fuses blowing and problems with my right rear brakes locking up on 2 different occasions.

The first hint that something was terribly wrong with my vehicle was when I brought vehicle into Sears for the brakes locking up and they asked if my vehicle had and rear end damage or axle damage from a previous accident. I told them it had not been in an accident and they replaced the caliper and brake lines.

In January 2008 I decided I was going to trade the vehicle in due to the costs of trying to keep fixing the vehicle and was told by CarMax that the vehicle had frame damage and had re-welded panels on the right rear of the vehicle. I was given the copy of the Auto-Check report which had 2 police report numbers on it.

When I contacted the Florida Highway Patrol in regards to the accident they advised me that one police report was for the actual accident and the second report was for a fatality involved in the accident. When I called Karz Now, LLC about this I was told that I could trade in my vehicle but I would have negative equity that I would have to carry over to another vehicle.

According to the Auto-check paperwork my vehicle was announced at auction as having frame/unibody damage as well as having been a government lease. There was no disclosure of the accident on any contract paperwork or buyer's guide.

I had an attorney write a letter to Karz Now, LLC explaining the seriousness of the sale of this vehicle in conjuction with state and federal laws protecting consumers against deceptive and unfair trade practices. This letter has been ignored and I have filed formal complaints with the Better Business Bureau, the State of Florida Attorney General, and the Federal Trade Commission in regards to this sale.

This dealer is still selling used cars that have been involved in accidents. Here are a few examples of vehicles with accident damage for sale currently by this dealership:

2007 Chrysler 300 involved in a rear in collision in GA on 11/20/2006
VIN: 2C3LA43R37H663813

2004 Ford Explorer Sport Trac involved in frontal impact with airbag deployment on 9/17/2004
VIN: 1FMZU67K24UA62368

2005 Ford Focus ZX5 involved in collision on 10/24/2005
VIN: 3FAFP37NX5R162191

2002 Jaguar type-S involved in rear end collision in FL on 6/25/2006
VIN: SAJDA01N32FM29403

2005 Pontiac Sunfire problems reported by DMV for not having accurate mileage on 4/26/2006

Sanford, Florida

This report was posted on Ripoff Report on 03/09/2008 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/karz-now/crescent-city-florida-32112/karz-now-frame-damaged-vehicle-crescent-city-florida-316214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Made Contact with DMV

AUTHOR: Michael - (U.S.A.)

POSTED: Thursday, June 12, 2008
This morning after reading Mr. Busler's and Mr. Parker's responses involving this unethical sale of a vehicle I contacted 2 different branch offices in regards to the statements by "Managment" (sic) made and was informed that an auto dealer is not required to disclose previous accident damage unless the vehicle has been branded with a "salvage title". I was told however by 2 different administrators in different offices that even though the DMV can not fault a dealer for a situation like this that the Florida legal system has various avenues that protect consumers from a dealer deceiving a customer in regards to previous accident damage.

According to "Managment" (sic) I am attempting to get something out of nothing. I think this is humorous because if the dealer informed me of the previous accident I would have never considered purchasing this vehicle from him. He is well aware of this and that is why the information was kept from me. I would ask Mr. Busler and Mr. Parker to understand that if an individual or company misrepresents an item in an attempt to sell it then they are responsible for making the situation right. For instance if I was attempting to sell an autographed item and I assured a person that it was authentic and that was the reason an individual bought the item I would have to either purchase that item back at cost or refund the difference in value.

This is no different as the sale was contingent on Karz Now's promise that it was a clean government lease. As far as trying to get more compensation than I am entitled to that is not the truth. Unlike Mr. Parker and Mr. Busler I understand tort law and know that I am entitled to the difference in value between the vehicle in the condition the dealer assured it was in and the condition my vehicle is in with the unibody and frame damage. As a individual I have proof of financial harm because the VIN number will carry the tag "frame/unibody damage" and the dealer knew of this at the time of sale at auction and due to omission and/or misrepresentation that information was not passed on to potential buyers. The dealer did not offer any CarFax information on the vehicle.

The total difference between the value of the vehicle in the condition I have it in and what the dealer perceived the vehicle to be in and told my finance company the condition the vehicle was in is approximately 4,300.00. The "trade-in value" of my vehicle is 60-70% lower than normal trade-in value because of this dealer trying to make a large profit. I have been told numerous times that the dealer worked very hard to get me into this vehicle. Guess I would have too had I known I was selling a vehicle for 60-70% higher price than it should have been sold for.

Also I welcome everyone reading this to go to http://nefla.bbb.org and search Karz Now. They try to say they are a Better Business Bureau Member and you will find that is a lie, also they have a unsatisfactory rating with the BBB. Hmmm, lets see what excuses "Managment" (sic) comes up with now.
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#2 Author of original report

Lies are bad

AUTHOR: Michael - (U.S.A.)

POSTED: Wednesday, June 11, 2008
Mr. Parker who is one of the co-owners of this business attempts to make this issue seem like nothing is a big deal. The facts of this business transaction is that I was misled into believing this was a sound used vehicle. One might expect it to be a sound vehicle if I was paying 17,100.00 plus an additional 1,500.00 dollar down payment. I really would like everyone to look up the vehicles that I have disclosed VIN numbers for that were pulled off of the Karz Now website to see that they are selling wrecked vehicles on their lot.

If Mr. Parker is confident that there was not a severe accident I would like to invite everyone to contact WFTV channel 9 news in Orlando as they picked my complaint out of nearly 500 stories they receive a month. I submitted the information to them and they felt it was so compelling that they responded within one week. The story aired on the 6pm/11pm news on Friday April 18th and on the 12 noon news on Monday April 21st. Todd Ulrich in his report disclosed that the vehicle was involved in a fatal accident involving an adult male. That is straight from the Department of Motor Vehicles and the Florida Highway Patrol. In a letter to the Better Business Bureau of Northeast Florida

Mr. Parker also ineptly attempted to shift blame to the consumer by saying I had negative equity and what he described as less than desirable credit. All documentation shows that my vehicle was worth more than 1000 dollars than the trade in and why should my credit score matter as to Karz Now omitting important information about the condition of my vehicle that was told to them. Also I would like everyone to know that the co-owner Kevin Busler is no longer working at Karz Now, LLC and seems to be at Tom Gibbs Chevrolet in Palm Coast.

Also a local financial institution has stopped giving vehicle loans for vehicles from this dealership. I have turned over all information to the Department of Motor Vehicles and am in the process of sending the information to my finance company and with admission from Mr. Parker and Karz Now, LLC that they knew of the "unibody/frame damage" I now have what they wanted to pursue action against this dealership. I have 3 different independent companies that have assured me that there is more damage to this vehicle's underlying systems than just a fender-bender that Mr. Parker wants one to believe. Sears Auto Center has verified and documented the vehicle had brake system damage due to this undisclosed accident.

Courtesy Jeep has verified and documented that there is broken wires in the right rear which was a cause of a significant impact. And finally CarMax had certified appraisers document and verify welded body panels and an entire repaint of the vehicle. Mr. Parker and his dealership take part in unethical business practices and then try to blame a consumer for their wrongdoing. WATCH OUT AND DO NOT BUY FROM THESE GUYS.
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#3 REBUTTAL Owner of company

A "Perfect" Used car?

AUTHOR: Managment - (U.S.A.)

POSTED: Monday, June 09, 2008
Michael forgets to tell the fact that he put almost 50,000 miles on this vehicle. He also states that quote (When I contacted the Florida Highway Patrol in regards to the accident they advised me that one police report was for the actual accident and the second report was for a fatality involved in the accident). This vehicle was purchased from a government entity. I contacted the GSA headquarters and was told this vehicle had been in a minor fender bender so the title was branded as having unibody damage. They assured me that there were NO fatalities what-so-ever involving this vehicle.

Michael also states, quote (According to the Auto-check paperwork my vehicle was announced at auction as having frame/unibody damage as well as having been a government lease.) That is correct. I contacted the Florida Department of Motor Vehicles on two separate occasions and was told quite clearly that unibody damage is NOT required to be disclosed to the consumer. That is because it can be branded unibody for a simple dent, which was the case with this vehicle.

Making this last statement (This dealer is still selling used cars that have been involved in accidents.) is just proof that Michael is a consumer who wants something for nothing. I have offered Michael assistance with trading his vehicle, I told him he can trade his vehicle anywhere he wants and I will buy it from that dealer. He has not to date accepted any my offer, in my opinion just more proof he wishes to receive excessive compensation for something he is not at all entitled to.

Michael has made many false statements and given incomplete information. It is obviously impossible for any used car dealer to have an inventory of perfect cars. That is why they are called used and not new. For that matter new can have problems too.

We here at Karz Now spend a great deal of time and money to ensure all of our cars and trucks are mechanically certified with a 120 point saftey check on every car. We also provide a FREE Carfax report for every vehicle on our website at www.karznow.com. Giving our customers as much free information that is available about our cars and trucks is very important to us. A well informed customer is a happy customer. At any one time most of the vehicles we have in stock are One Owner vehicles. That can be clearly seen on our website and on our cars.

We have a large family of very satisfied customers. I wish we could say that we make every single customer happy and we try hard too, but we all know in the real world that is just impossible.
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