Complaint Review: Kasper Toyota - Sandusky Ohio
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- Author Not Confirmed
- Kasper Toyota 904 E Strub Rd Sandusky, Ohio United States of America
- Phone: 419 621-0600
- Web: http://toyota.kaspercar.com/
- Category: Auto Dealers
Kasper Toyota Troy Maxwell KASPER TOYOTA OF SANDUSKY ARE A RIPOFF AND UNETHICAL Sandusky, Ohio
*Consumer Comment: Correction..
*Consumer Comment: A couple of points...
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I have recently had a bad experience with Kasper Toyota in Sandusky
first off the vehicle was a as is vehicle I understood this but still
when buying from a dealership one should not expect that many problems
in ONE week
1. I bought the vehicle the carfax records showed no indications of the
timing belt ever being changed so I took the Accord to a Honda dealer
were in 5 minutes they were able to tell me that the timing belt was
about to go and take the motor along with it (these timing belts are
critical on the imports)
The tech happened to be a friend of mine so instead of paying $700 plus
tax i provided the parts which were the timing belt and water pump and
timing belt component kit. So i paid about $150 for parts and $200 for
labor.
2.The engine kept throwing a egr code at first I dismissed it as
possibly old gas till the 3rd time I read online that the egr valve
passages get clogged both in the intake and egr valve so my first step
was to clean the egr valve simple a 2 bolt procedure. The code came back
on so I decided to clean the intake valve passages in the intake. This
was about a 3 and a half hour job and I grew up with a mechanic and took
a years auto tech at jvs. So I removed the throttle body and all the
hoses and finally the intake. I soon found the intake passage to the egr
valve was clogged. I cleaned this and gained 5mpg and the problem was
fixed the light hasn't came back on in over a week. I spoke with the
sales manager his name is troy he told me that during vehicle inspection
and service that they turned off the code without fixing the problem
saying it was thought to be a (gas cap not fully tightened)
THIS IS SO WRONG UNETHICAL AND ILLEGAL AND RECKLESS TO TURN OFF A
EMISSIONS CODE WITHOUT FIXING THE PROBLEM. If I didn't have mechanical
knowledge a dealership would have charged $500 for this repair.
3. My air conditioning blew out on Saturday just to ad insult to
injury which should cost a couple hundred to fix as well
4. Unethical sales tactics as well need i say more
Speaking with troy he offered me a free oil change and a fuel fill up
which was just a insult. I believe Kasper Toyota DOES NOT PROPERLY
INSPECT THERE USED VEHICLES BEFORE THEY SELL THEM
BUYER BEWARE DO NOT DO BUSINESS WITH KASPER TOYOTA
This report was posted on Ripoff Report on 07/20/2010 11:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kasper-toyota/sandusky-ohio-44870/kasper-toyota-troy-maxwell-kasper-toyota-of-sandusky-are-a-ripoff-and-unethical-sandusky-625140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Correction..
AUTHOR: Ronny g - (USA)
SUBMITTED: Tuesday, July 20, 2010
I need to correct myself. Carfax will sometimes show service records, but only if the place that did the service reports it. Many shops do not report it, and do it yourself repairs and maintenance will not be reported. Always best to ask the previous owner or dealer for service records and do not depend on carfax for that. Carfax is good to use before buying a vehicle but it is not a substitute for customer service records or having the car checked by a pro to see if it was in any major collision or flood and the seller is trying to hide the facts.
#1 Consumer Comment
A couple of points...
AUTHOR: Ronny g - (USA)
SUBMITTED: Tuesday, July 20, 2010
Carfax would have no way of knowing about a timing belt replacement. Carfax only knows what is reported to them regarding previous title holders and mileage, or if the vehicle was ever in a major accident, flood and/or has been salvage titled. They have nothing to do with routine maintenance, no one reports that to carfax, nor is carfax designed to report minor mechanical work such as belt replacements. Even major damage caused by accidents may not always show up on a Carfax..it just depends on if it was reported to them, and if the report has been properly updated.
As far the dealership clearing the trouble code this was deceptive and done to make the car easier to sell. By simply clearing the code the car will still not pass emissions since the ECM has a memory that will not erase if the problem persists. In other words when you first clear the code, and then read it again, it will say the vehicle is not "ready" and it needs to be put through a drive cycle to see if the problem was actually addressed and fixed. Since the problem was not fixed, the light came back on. Once the problem was fixed, the light no longer came on.
As far as the AC blowing out..no way to prove really that the dealership knew it was going to happen, and I am sure you purchased the car "as-is" so there is no warranty for that. The dealers neck is covered on that one unless they decide to deal with it.
But I do agree that by clearing the code without going through a drive cycle and repairing the problem, or disclosing the problem before the sale, they have crossed the ethical line..I do not know it they broke any laws, you would need to check your states DMV laws regarding this..but ethically that was a big no no.
Also it seems the mechanic either did not know how to read an OBD2 code reader, or is lying. Since a loose or missing gas cap would give a code PO440 "fuel vapor leak" where as EGR related codes will be in the PO401 "insufficient EGR flow" or PO402 "excessive EGR flow" readings for example.
Ah the things we learn here...
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